Hotel 5-Star di Bolivar, Colombia

The hotel has a magnificent view and modern rooms. That's probably all. Service is 3 stars maybe- check-in takes an incredible amount of time. At first, they’d put something into the computer for about 10 minutes, then they told us to come back for the key after 3pm(check-in time). When we got back, we had to stand for another 5 minutes, they were doing something and printing again. This is not counting the amount of time spent in the queue. The hotel positions itself as 4*, but does not provide a bathrobe/slippers. And the shaving kit in the room turned out to be for extra pay, which we found out during check out. By the way, we were able to find slippers. Apparently at the local spa. They don't give out towels for the beach - only for the pool. They tried to come to us with cleaning at 7 a.m. or 9 p.m., the aspiration itself is commendable, but the time is surprising . Breakfast is not bad at all. There is no beach of its own, only a public one. The food in the poolside restaurant is not bad, but the service needs to be improved. We forgot to pack food with us and they didn't even apologise and didn't offer any compliment. The rest was just as expected

Casa Santa Clara: Sofitel Legend under Accor. It is also the largest of the three luxury brands in the city. The picture shows the garden. It is also a historical site where you can have breakfast surrounded by lush tropical plants and mottled ancient walls with columns. It is wonderful! I am also very grateful for the recommendation of netizens this time. I am also an Accor member, so I chose it. The service is as warm and sophisticated as expected, and it is the first hotel I have encountered that gives a welcome gift - a big bag of Colombian coffee powder! It feels very thoughtful! In addition, many people get married in Cartagena, and I also met families dressed up in this hotel. See the last picture. Hahahaha

Excellent hotel and staff. Brand new with some amazing art work and decor. The view and ambience is simply beautiful. The only one problem I have which I know is being addressed is the last 1/2 drive to the hotel is literally thru some rough unpaved road which can make you car sick if you suffer from motion sickness. Besides that which I said is being addressed a must visit to relax and be one with nature if you are in Cartagena

The hotel is really old, the first room was not good, the windows were really cloudy, the bathroom really small, but the second room was really good with garden and pool view, and on the lagomar building. The restaurant was ok only and I ordered pulp and mash potatoes, very expensive and burn. The pools were fine. Why they covered the laguito view with trees ?So in conclusion for that price, not impressed.

The rooms are very comfortable and big. Unfortunately ours had a very strong smell of humidity. No info in the rooms about services or the hotel, nothing. Breakfast was good, however too many fried things Service ok in general, very slow check in process (seems to be in all the country though) Very nice beach club

The location is good and the service is good. The hotel is quite lively, with different organizations holding activities indoors and outdoors on weekends and weekdays. The downside is that the sound insulation is really poor, and you can hear your neighbors sneezing and coughing, as well as the TV sound. We did encounter a power outage at night, which lasted about a minute.

Regency Club breakfast is not bad, there are few people. The service staff is very friendly, but the English level is a little worse, which can meet the basic communication needs. The room was good overall and clean. I went to the pool on the 14th floor. Because the weather was bad, I almost booked the room. The fly in the ointment is that because it is raining season, the road at the entrance of the hotel is like a river, there is no drainage system at all, the sun can dry, a little impact on the image of the tourist city of Cartagena.

The hotel is excellent for families and couples. It has a variety of games for children. You can also use the pools of Torres del Mar, which is the hotel next door and belongs to the same owners. There is also an infinity pool on the 10th floor of Torres del Mar, highly recommended. The service is spectacular, from the lobby staff, waiters, cooks, gardeners. It was a wonderful experience. For the beach, the hotel provides chairs and umbrellas but you must pay a fee of 50,000 COP per day for it (12 USD Approx). Everything very clean. It is in a quiet area of Cartagena if you want to relax and enjoy the pools, the sun and the beach. The buffet-style breakfast was also spectacular with wide options of Colombian and foreign food. I would definitely go back again.