Hotel 5-Star di Sicily, Italy

The hotel boasts excellent amenities and a prime location, a private entrance to the Valley of Temples. However, there's room for improvement in the service department; it falls short of delivering a consistently five-star experience. The staffs could enhance their customer orientation and avoid a selective attention to guests.

Great location and unique rooms. Wonderful breakfast selection

The room is spacious enough. The room was cleaned very well. The breakfast was good. The following are the shortcomings: First, the curtains cannot be drawn at all. Every time, the technician has to move a large ladder to manually close the curtains. Second, the shower head on the top of the bathroom has too little water and the temperature is too low. I dare not wash my hair for fear of catching a cold. Third, and the most important one! Don't stay in room 106! Less than one meter outside the window is the eaves on one side, blocking half of the view, and the eaves are wrapped in iron sheets. When it rains, the raindrops make a huge sound and it is impossible to fall asleep! I stayed for three nights and it rained for three nights... So when you come to Palermo during the rainy season at the end of the year and the beginning of the year, don't stay in room 106. When we placed the order, we asked for a high floor and a quiet room in advance, but the front desk guy gave us this room when we checked in. As a front desk, the professional requirement should be to know all kinds of rooms well; if we are allowed to stay in this room under the condition of understanding and the occupancy rate is not high, the motive can't help but make people suspicious.

We start with cleaning the rooms and the rooms, I have rarely found such a high level, all ”clean and fragrant”. The hotel is very well located, is in the centre of Siracusa and within 10 minutes' walk from the beautiful Ortigia. Highly professional staff, very available and kind. Breakfast is particularly varied and quality. The building is a perfectly renovated and refurbished building for the hotel, with few rooms (I think about 15) and common space with the right colors and the right lighting. We will return and next time we will also dine at the restaurant, which reserves, among other things, 10% discount for hotel customers.

Very, very perfect, quiet, pleasant Service: Especially thoughtful Environment: Italy five stars Hygiene: very good Facilities: The master bedroom door cannot be closed Late check-out is particularly good, that is, the surf pool is not good, Sicily is like this!

Great hotel, very friendly staff. Highly recomended.

On Christmas Eve, influenced by the famous American travel writer Rick Steves, we went to Ortea. The small island of Ortea is one of the most worthwhile places to stay in Sicily. Beautiful scenery, neat and clean. Many high-quality Sicilian seafood restaurants fill the island. Ortea Luxury Palace (Ortea Luxury Hotel) is well-deserved, with first-class location and facilities. The hotel staff also have a good service attitude. They are warm and generous, responsive to all requests, and have an excellent impression.

Very good location and very near to airport Totally recommend to come visit this hotel Also near by the beach The breakfast is served very well The service was excellent Very much recommend

Old money style, convenient location, very close to the main shopping street, many restaurants around, you can walk to the main attractions, there are also grocery stores around, it is also convenient to buy small items. The room is not small, the extra bed is also quite comfortable, larger than the average European hotel room. The European breakfast is so-so, there is nothing wrong with it, the breakfast room on the top floor is not small, the service is friendly.

In total, it was a good stay. The price 1150€ for 2 nights is insane though. I like that the pool is open 24/7 and there is a beautiful restaurant with a view. The property also offered an upgrade, which was nice. The rooms are white and cold, though. Also the rooms should be cleaned while the guests are having the breakfast, so they need to use the updated system for tracking that.