Hotel 5-Star di Nelson Region, New Zealand

This hotel would have got 5 star from me for every aspect if not for its mess over my bill. The hotel, in all fairness, is really good. It’s clean, reasonably spacious, and it’s tastefully decorated. More importantly, it has everything! All kitchen ware, washing machine, dryer, etc etc all in the room itself. Perfect for us who are on a long travel itinerary. Highly recommended. However, after I checked out, they charged me for the nights that I’ve already prepaid. When I got in touch by email, no response. By phone, the receptionist said she couldn’t do anything. Only the manager could handle it and he/she only comes on Sundays. On Sunday, I couldn’t get through the phone. So I’m getting help from a Trip.com agent. So far, this matter is still hanging. Hopefully it can be resolved soon and the overcharge can be refunded.

這個莊園形式的酒店真的震驚到我了，環境很美，安全係數很高，sarah和她的團隊真的非常負責，並且這個酒店的衞生是我唯一一個敢使用浴缸的地方，因為衞生真的太乾淨了，在入住的兩個晚上，每天晚上都會有安排周邊很火的餐廳，並且早上可以在教堂享用美食，這裏真的很棒！！

Very kind, Beautiful view, clean and quiet room. I would definitely visit here again. And also breakfast was so delicious.