Hotel 4-Star di West Sumatra, Indonesia

Standard hotel hendaklah 3 bintang. Memanggilnya 4 bintang dengan beberapa masalah adalah nono

Here I expalin my experience during my saty at Santika Hotel Padang, I asking for Tissue Toilet by Phoen to receiption and say will send to my Room,after 30 minute tissue not arrived then I call again saya will be send this tissue also Not arrived there is only Talk but Nothing,thanks.

Nice service.. For I forgot that have to catch up early morning flight, but already booked breakfast for 2 pax.. Cannot return the money for the second day breakfast, only can take away the breakfast.. So we request for the breakfast, they served it with fruits, buns and rice and vegetables plus chicken (actually we request for it).. Thank you so much for fulfilled my request.. Going to stay again at rocky for next visit to padang.. Beside there also got supermarket, nice!

Recommend to stay at Truntum Hotel while you are in Padang, West Sumatera Indonesia. Although we had only a few hours at the hotel due to major traffic accident on Solok - Padang road, we were happy on the room cleanliness, good buffet breakfast, wide amenities and excellent front desk customer service eventhough we checked in after midnight. Will stay here again on the next trip to Padang. Thank you the Truntum Hotel professionalism.

Good location and helpful concierge staffs. Unfortunately the hotel doesn’t attentive enough to facilitate our request of double bed for all 4 rooms booked about a month prior to our arrival. 3 out of 4 rooms were without hot shower which annoyed us a lot. The room I stayed (#552) shares the same balcony with the next room and surprisingly the balcony door can’t be locked. Very loud music from the rooftop bar was also very annoying. Breakfast was not impressive and staff not attentive enough to replenish drinking glass for the fruit juices. Will choose other hotel whenever I visit Padang on the future.

Everything is just nice. Breakfast is so delicious! I’m from Malaysia, but I can skip some of my Minang/Padang food hunting because they also provide local dishes, which are really tasty. The location is very close to Jam Gadang—within walking distance. The staff are friendly too. The only thing that made me feel a bit uncomfortable was this: I didn’t hang the “I need room cleaning” tag on my door because I was still in the room. A cleaning staff member knocked and said “room cleaning,” but I didn’t respond since I was still inside and hadn’t requested cleaning. Then, the staff used a key card to open the door. I felt a bit violated, though it wasn’t a big issue for me as I was alone and fully dressed. However, it would be better if staff didn’t enter unless there’s a clear request for cleaning—just in case someone is inside and not properly dressed.

Superb! Good bfast with wonderful Merapi mount view. Friendly staffs. Ambiance really Feel like home. Recommended & definately will come back here

Clean nice hotel with excellent service, no any issues. We're staying here 2nd time.

Hotel Mercure mempunyai pengalaman terbaik yang pernah saya tinggali. Tilam dan bantal sangat, sangat selesa, penebat bunyi juga sangat baik, dan ia sangat, sangat bersih. Sarapan pagi dan makan malam di restoran sangat lazat, dan bahagiannya lebih besar daripada di luar. SPA juga sangat selesa, dan gadis urut sangat mahir dan profesional. Ia juga sangat dekat dengan tepi laut Anda boleh melihat laut dari tingkap yang sangat bersih dan cantik. Kolam renang juga sangat bersih, ia ditutup pada pukul 8 malam setiap malam dan mula membersihkan. Hotel yang sangat disyorkan!