Hotel 4-Star di Jharkhand, India

As this is a 5-star hotel, our expectations were quite high. The hotel has an excellent location, beautiful structure, very good cleanliness, and impressive amenities. However, there are a few areas where the overall guest experience could be improved: 1. Luggage service at check-in: Our luggage took more than an hour to reach the room. We had to call the reception twice before it was delivered. At a 5-star property, luggage assistance should ideally be prompt and proactive. 2. Toiletries: The room was prepared with toiletries for only one person, although our booking was for two guests. We received the additional set only after requesting it. 3. Swimming pool service: Towels and drinking water should be readily available or provided when guests arrive at the pool area. We had to request these items separately. 4. In-room dining payment: We were asked to make the payment immediately after the food was delivered, and the staff also took a picture of the payment confirmation. In my opinion, the charges should ideally be added to the room bill and settled conveniently at checkout, as is generally expected at a 5-star hotel. 5. Collection of used utensils: After finishing our meal, we kept the used utensils outside the room for collection. Unfortunately, they remained outside the door overnight and were still there the following day. This should have been noticed and cleared much sooner . Overall, the property itself is very good, but the service and attention to detail need improvement to truly match the standards and expectations associated with a 5-star hotel.

Hotel was nice and the manager is also very helpful. Its very near to the Nucleus mall and the shopping street upper bazaar is also walking distance. I would tecommmend this hotel if you want to stay in the city centre. Also, all rooms have lake view.

It’s my third time there and I always had a very warm and welcome service. Last time I also got an Up-grade and was very very happy after travelling around in Bihar and Jharkand.

Location of the hotel is very nice. One of the besr options to stay in Jamshedpur. Highly recommend for a good hospitality experience.

Good hotel it was good experience I stay there and enjoy the property

The hotel is new. as such, its interior looks nice and pleasing. pros Location, amenities, food quality, housekeeping, room service, supportive staff, and front desk. cons Distance from Temple is about 2 km. you need a vehicle to go to parking and walk about 600 m to reach the temple. Corridors are not at the same level; as such, one needs to be careful while walking to avoid falling. Restaurant staff found struggling to manage adequate provisioning of items to guests during Buffet breakfast.

It's nice hotel New I enjoyed my stay

Jiva is looks to be luxurious hotel with bigger room / nice ambience, super clean rooms with all complimentary snacks, had many varieties in breakfast, overall it is awesome experience.

I stayed here in 1st week of jean 2023. The hotel is near the oil india entrance and hence very strategically placed for business purpose. The rooms are very comfortable and in top condition as of now. Swimming pool is in very good condition and so is the gaming arcade. Bar and open air lounge have all great whiskekies. Overall an excellent experience that dibrugarh-duliajn lacked.

Hotel is good, although old, but the service and health are quite good, breakfast is also very rich, we are a business trip, the customer recommended this hotel, the front desk service is very good