Hotel 4-Star di Ehime Prefecture, Japan

This hotel is right next to the coffee shop on the left side when you exit Matsuyama-shi Station tram stop. If you're coming from Matsuyama Port, you can take the tram from Takahama Station directly to the hotel. The facilities are quite new as it just recently opened. Every afternoon, guests can enjoy complimentary welcome drinks, and there's free ice cream in the evenings, which is a great draw. The hotel's location is excellent for getting around; Matsuyama-shi Station, which has many buses to Shikoku, Tokyo, Osaka, and Okayama, is right downstairs.

The location is excellent, very close to Kyoto Station, with bus stops and convenience stores nearby. We didn't order breakfast, so I can't comment on it. The complimentary evening snack was ramen, which was shrimp-flavored. The onsen (hot spring bath) was as comfortable as always, and the open-air bath was particularly relaxing! Cleanliness: Good Service: Excellent, and there was a staff member who spoke Chinese, which was very convenient.

I stayed here as part of my Tokyo Love Story pilgrimage. The facilities, hygiene, and environment were all absolutely perfect, truly impeccable. The only issue was that when I booked, it showed no breakfast included, but the reservation slip provided by the front desk indicated breakfast. I returned the breakfast voucher to the front desk and asked them to double-check, as 3000 yen isn't a small amount. The front desk said they would verify and call my room, but I never heard back, even until check-out. For a hotel of this caliber, I really think this is unacceptable, especially since this was the part I was most looking forward to in Matsuyama. However, despite this minor flaw, the rest of my experience was absolutely perfect.

They treat Western guests with far more enthusiasm. When checking in alongside Western guests, the front desk staff only escorted them to their floor, completely ignoring Asian guests like me. It's 2026, and this kind of preferential treatment for Westerners is so out of touch and frankly, a bit embarrassing. On top of that, the duvet cover was torn. Is the hotel really struggling that much? 😓 I'm staying here for three nights purely because I can't be bothered to switch hotels. Matsuyama Castle is quite nice, though. As an established hotel in Matsuyama, I'd hope for a bit more class and professionalism. Also, the room is a bit cramped; it's difficult to open a 30-inch suitcase.

Staff is helpful with parking, parking charges is a bit on high side of 1200Yen as compared to those public carpark nearby. Additional charges for 1-2hr at 200Yen/30mins after 1100hr checkout, could have been waived as a service. Check-in / Check out process was smooth and room size was big. Location was great as just right next to shopping street. Overall, good hospitality from staff.

A hotel that gives a 5 star feel. Warm welcoming from the moment we reach till we leave the hotel. The hotel breakfast was good too. Located within walking distance from the train station and shopping street. Overall was a wonderful experience.

I booked a Japanese-style room. The room was spacious and very clean, and came with complimentary snacks, sake, and orange juice. Both breakfast and dinner were fantastic. Dinner was a 10-course Kaiseki meal, and every dish was delicious. Breakfast also offered a wide variety of choices, with the seafood donburi being particularly outstanding. There were four different baths to choose from. Overall, I felt it offered excellent value for money.

We stayed as a family of three, including an elementary school-aged child. We paid the child's rate, but there were no amenities for the children and they had to sleep in the same bed as us, which was quite difficult with an older child. We didn't need amenities for everyone, but I would have liked at least towels for everyone. The room and bathroom were spacious, clean, luxurious, and comfortable.

You can think of this hotel as a 'plus' version of a domestic Orange Hotel Crystal. The decor is that of a five-star hotel, but the price is that of a business hotel. The renovations were clearly done with great care, and the breakfast across all their locations maintains a consistent standard. They all feature a free rooftop hot spring bath with a view. I've stayed at various Candeo hotels in different locations, and overall, the bathroom facilities at the Ehime branch feel a bit old; I suspect it's an older hotel that was renovated without updating the bathrooms. In winter, since the windows don't open for ventilation, a lot of condensation builds up. At night, when there's a lot of condensation, it drips down the walls, leading to mold in those areas. This results in a musty smell when you first enter the room. It must also be quite a hassle for the cleaning staff to deal with the condensation in every room daily. What I disliked most was the lack of a duvet cover; a single sheet separates you from the duvet. I've only encountered this at the Ehime and Kagoshima branches, perhaps it's a local custom… there's nothing much one can do about it. Everything else was great.

The hotel is located near Dogo Bath, a three- to four-minute walk from the bath. The environment is beautiful, and the facilities are complete (typical of hot spring hotels, including free massage chairs). The hot spring baths are comfortable, clean, and the staff are very helpful. The rooms are clean, and the breakfast is plentiful.