Hotel 4-Star di Kwale, Kenya

Excellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .

Amazing staff and truly exceptional service. Both G. and M. were always present, attentive, and genuinely supportive throughout our stay. They helped with meals and were always available whenever we needed assistance. Their hospitality made a real difference, and we are truly grateful to have met them and spent a few days in what feels like a hidden paradise. The location is beautiful—a peaceful beachfront property in a quiet, uncrowded area with plenty to do nearby. It’s about a 45-minute drive from Diani Airport, so having a car is highly recommended. Make sure to follow the Tiwi Beach exit rather than relying on the GPS coordinates to reach the property. It is also advisable to buy supplies, including drinking water, before arriving at the facility. The penthouse itself has incredible potential and offers stunning views, but unfortunately it is not well maintained and still requires significant work. Basic structural improvements are needed, including proper ceiling finishing, fencing, and treatment of the wooden furniture due to visible infestation. Another issue is that there are many open gaps and spaces around the penthouse structure, which allow insects and even cats to enter the room. This significantly affects comfort and hygiene and should be addressed with proper sealing and screening. Overall, the staff and location are fantastic, but the penthouse urgently needs proper maintenance and finishing to match the beauty of the setting.

I want to congratulate the Chale Island Resort and its team for their impeccable service. Everything was superb. I enjoyed it so much, every day for the past 6 days! Pick up of luggage in a other hotel days before my stay, no problem! Perfect service. Pick up and drop off at the airport, perfectly on time! Service always with a big smile, and always at your service. The room was very clean every day during my stay. Lot's of food or restaurant choice. I enjoyed the wide variety at breakfast. Really an excellent place to rest after an intense safari trip ;-) And what about the views, sunrises, sunsets, you name it, breathtaking... Went diving, so many thanks to my buddy Evans for a great morning of diving around the island... This was the perfect stay to end my adventure in Kenya, a big ASANTE Chale...

Older hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average. The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either. For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.

I don't know why no one mentioned the simpleness of the spare parts at all. For example, there are no disposable slippers. The water is also a thermos pot with no disposable bottled drinking water. If the bath water becomes cold at night after 12 o'clock, it takes more than ten minutes to release water. Hot water. I don't know if the entire Mombasa hotel water filtration system is a shit, the water is super invincible salty, and it is no different from drinking directly from the sea. Even the waiter said that it is best to use pure water for brushing teeth. Because the price is all inclusive, the hotel is basically a lot of Europeans and Americans. We stayed for two days and a Chinese did not see it. The food was similar to other hotels. In fact, it is not recommended to have this kind of package in Mombasa, because the restaurant outside can eat seafood. It is better to eat. The only advantage is that drinks are free, even cocktails are free, so many Europeans and Americans like to drink there. There are also performances in the evening.

В отеле отдыхают в основном граждане Германии возраста 40-50 +. Еда вкусная , нельзя сказать , что сильно разнообразная , но всего хватало, готовят вкусно : мясо , рыба , много овощей и фруктов. Веселые аниматоры , доброжелательный персонал . Номера простенькие , мебель старая ,но все работало. На территории отеля много обезьян 😅 не оставляйте вещи без присмотра . Вечером всегда проходит анимация , каждый день разная программа-молодцы! Возле бара на пляже часто собирается очередь , но обслуживание довольно быстрое. В целом , отель понравился, также посетили Diani resort ( до него по пляжу 15-20 минут пешком )Кстати Вы можете посещать отели одной сети , в том числе пользоваться услугами бара /ресторана . На ресепшене любезно разрешили остаться в отеле и пользоваться услугами все включено после выезда из номера, так как трансфер был около 14-00. Ставлю все пятерки за отношение персонала

We had a good fun time. Booked in 2 nights. Place is calm and relaxing. The rooms very clean and cozy. The staffs were friendly and kind. The evening animation team was fun. Food wasn’t bad tho I feel the variety could be better, options and time taken to refill was abit needed. Other than that all it was fun and chilled out experience.

Wonderful hotel - great location and also the facilities are great. The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. ) Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible. the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen. the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not

Location was not perfect and not much activities going on there but they’ve more than make up for it with their services, and the food was to die for, my girlfriend and I really enjoyed the food if nothing else.