Hotel 4-Bintang di Maryland, Amerika Syarikat

We stayed overnight and enjoyed this very recently renovated hotel. It's bright, spacious, and welcoming. The modern decor is a bit minimalist but the bed, room appointments, and bath were all first-rate. And the price is reasonable. One minus: the bathroom has a motion-activated light; if you get up during the night to use the bathroom, the light comes on with blinding blindness that is disorienting and can make it difficult to get back to sleep.

地理位置很好。 性價比很高，房間寬敞，前台熱情。整體感覺讓人舒服。停車在馬路對面，過夜的話USD$13美金

We've stayed here before and enjoyed it, so we chose this as our hotel when visiting the area again. However, this hotel is lacking in several ways, one of them is service. We arrived in the evening and the elderly valet came out, not to help, but to tell us we couldn't park in the courtyard. We were going to valet, so we weren't parking but going to unload our luggage as we did last time. As we began unloading, the man came out pulling the luggage cart I was going to get. As he was rolling it our way, someone walked into the courtyard distracting him and he let go of the cart still in motion, walked off, and allowed the cart to ram into our new car. I was loading the cart, I told him we would do it, he took over and put my $500 carryon on the top where it wasn't secure, pulled the cart and sent it flying. My luggage went rolling leaving gashes in all sides of it. We rented a mobility scooter delivered to the hotel and the same valet didn't understand what the customer service clerk kept telling him, which was to retrieve the scooter from the valet closet. Finally, he figured it out, went to the closet and did not understand how to turn it on. Because of this, I had to walk to the closet on my crutches, go inside, and find the scooter. Once in, I asked for the key, no one knew what I was talking about. We eventually made it to the room and the same man asked if we wanted our luggage left in the hall? No, we wanted it in the suite, so he pulled the cart in. We asked about the mini fridge, he said there had to be one but he didn't know where. Upon checkout, we wanted in the room over an hour for the cart that never showed. Every time we called, they put us on hold and never picked up. I went down on my crutches where one attendant was just sitting, asked for a cart, the cart was brought and left in the lobby. I couldn't take it up w my crutches, so the person I was with had to come down and get it. I requested the car, no one brought it around, so we eventually were able to leave at 12:10PM after being ready to leave at 10:30AM. I love the space in the suites, but the poor service was unacceptable, and we will stay elsewhere next time.

Our first time at this property and we chose it because of the location to the metro on the red line. It is right out the back door across the street. Extremely convenient! We were visiting DC for the weekend. The property was nice, the room was room was comfortable, the service was excellent, the underground parking, while there is an additional fee, is secure and convenient and the checkin/checkout process was flawless. If you want a completely digital experience this is it. The staff checked in via text a few times but were not intrusive. We requested extra towels and received them promptly. While we didn’t visit them, there is an on-site restaurant/bar and a coffee shop available. We have stayed at other properties in the area. I am glad we chose to disregard any disgruntled negative reviews. This will be our property of choice when we visit the city.

I am a frequent Hilton customer and Hilton Honors member, but will avoid this particular hotel in the future. My family stayed here as part of a block of rooms my niece reserved for her wedding The rooms and views were beautiful, and most of the staff were very friendly; however, we were absolutely shocked and appalled as to how the bar manager treated our wedding guests the Friday night before the wedding. My niece had called in advance and was assured the bar/restaurant could accommodate our crowd, as we came in from all over the U.S. for the event. Instead, the bar manager seemed thoroughly annoyed and bothered all night, and began yelling at some of the guests to MOVE away from the entrance, even though we were not blocking anyone from entry. While the bar apparently closes at 11 pm, we were told by the bartenders at 10:15 that the manager announced it was last call. We are not an unruly group. We were just enjoying some drinks and each other’s company since we rarely get the chance to see each other. (My son and I had just been through Hurricane Milton and were just happy to be safe with family.) My brother-in-law civilly asked if he could inquire about the early closing with the bar manager, who then came over loudly announcing that if anyone wanted to know her name, it was Lanesha, and that she would be happy to spell it if someone wanted to complain. My sister, the mother of the bride, also attempted to calmly speak to her privately, explaining that it was her daughter’s wedding, and that her behavior was making us feel unwelcome, and that it seemed like she was angry with us. The manager was apparently very offended by the use of the word “angry,” and became immediately irate, introducing a discussion about race into a situation that had nothing to do with race. She then walked over to the check-in desk and told the receptionist there to tell us to all quiet down and began turning the lights on and off to make us leave. Many had already left at that point, and the few who remained were simply dumbfounded as to what was happening. We asked the bartenders (most who seemed terribly embarrassed) what we had done to offend anyone, and they just uncomfortably explained they thought it might just be a difference in the way people communicate. I then tried to speak to the manager myself, informing her that I would be leaving reviews detailing this incident, to which she responded that she was “being harassed” and was now calling security. Security??? Again, just absolutely shocked—as this was completely unnecessary. To my knowledge, at no time did anyone other than the manager raise their voice or behave in a way that was inappropriate or threatening (check the security video should there be any doubt). The handful of us left walked outside as security showed up. Together, the manager stood laughing with them, clearly unintimidated in any way. My niece, the bride, told the manager on her way out that she had spoken to the hotel in advance re

I originally selected this hotel because of its location. Very convenient to restaurants, shops, and metro. Rooms are very nice-- clean, spacious, and well maintained. However, parking is a disaster. The 3-level underground garage is tiny, horrible to navigate, poorly signed, and doesn't have many spaces. Level one is intended for truck and SUVs. When I arrived, all of these spaces were filled. Level two is intended to smaller SUVs and sedans. My Nissan Rogue barely fit into a space. Some other guests got stuck since there wasn't enough room to navigate around pillars. I'm not sure if they got out without damaging their car. Level three is for sedans only. Upon departure, I had no idea how to exit. There are no signs, and you can only see the ramp if you approach it from the right angle. If you have a Mini, you'll be able to navigate the garage okay. If you have something larger, you'll have to be a skilled driver and say your prayers. The hotel is quite large, and the 2 elevators aren't sufficient for the volume of people that go through the building. On my way out, I had a wait a solid 10 mins. before an elevator arrive at the lobby level. There was one poor young man working at the front desk. He was trying to check people in, check people out, deal with problems, and answer the phone all at once. I give him credit-- he was pleasant and professional. However, it isn't fair to ask one person to handle all that. I will never return. I will never recommend this hotel to anyone. There are so many hotel options in Bethesda, there is no need to stay here.

I had a fabulous time on a girls trip this past weekend. Desiree provided the BEST check-in experience EVER! She recognized my status, offered me an upgrade and allowed me to check in early as my flight was there mid morning. When I told her how much I appreciated her kindness she even complimented me that I was just as kind. I was really starting to not expect exceptional service nowadays. But Desiree changed that for me. She really made my day. My friends and I could not stop talking about how nice she was to us the entire trip. The Gaylord is also a very nice hotel and convenient to everything we needed. Thanks again Desiree!

Very comfortable beds Friendly front staff Very pretty and trendy Huge rooms I highly recommend Easy Parking Nice Area

Wow, a hotel that I've stayed at so many times over the years, has now gone to the dogs. I actually feel bad writing this review, but my hope is that someone at Hilton will read this and take action. I will keep this short. 1. bathroom toilet filled up with water and poop from the previous guest. Still in the toilet! (unbelievable-I took pictures). Had to have Maintanence come and plunge the toilet. The Maintanence guy did apologize for the ”mess!” 2. No toilet tissue. (were they not planning to rent the room out?) 3. Defective thermostat not working. Room freezing and AC will not turn off. (Maintanence came back and had to fix the problem at the HVAC unit itself. 4. No bath towels. Only small wash cloths. After calling the front desk, housekeeping brought towels and toilet tissue. 5. Overall unclean, dusty and worn out room. There was trash in one of the cans I guess from a previous guest. I didn't complain. I was just tired and vowed never to return again. And yes, I too am a Lifetime Diamond member. So sad.

地理位置很好。 性價比很高，房間寬敞，前台熱情。整體感覺讓人舒服。停車在馬路對面，過夜的話USD$13美金

We've stayed here before and enjoyed it, so we chose this as our hotel when visiting the area again. However, this hotel is lacking in several ways, one of them is service. We arrived in the evening and the elderly valet came out, not to help, but to tell us we couldn't park in the courtyard. We were going to valet, so we weren't parking but going to unload our luggage as we did last time. As we began unloading, the man came out pulling the luggage cart I was going to get. As he was rolling it our way, someone walked into the courtyard distracting him and he let go of the cart still in motion, walked off, and allowed the cart to ram into our new car. I was loading the cart, I told him we would do it, he took over and put my $500 carryon on the top where it wasn't secure, pulled the cart and sent it flying. My luggage went rolling leaving gashes in all sides of it. We rented a mobility scooter delivered to the hotel and the same valet didn't understand what the customer service clerk kept telling him, which was to retrieve the scooter from the valet closet. Finally, he figured it out, went to the closet and did not understand how to turn it on. Because of this, I had to walk to the closet on my crutches, go inside, and find the scooter. Once in, I asked for the key, no one knew what I was talking about. We eventually made it to the room and the same man asked if we wanted our luggage left in the hall? No, we wanted it in the suite, so he pulled the cart in. We asked about the mini fridge, he said there had to be one but he didn't know where. Upon checkout, we wanted in the room over an hour for the cart that never showed. Every time we called, they put us on hold and never picked up. I went down on my crutches where one attendant was just sitting, asked for a cart, the cart was brought and left in the lobby. I couldn't take it up w my crutches, so the person I was with had to come down and get it. I requested the car, no one brought it around, so we eventually were able to leave at 12:10PM after being ready to leave at 10:30AM. I love the space in the suites, but the poor service was unacceptable, and we will stay elsewhere next time.

I am a frequent Hilton customer and Hilton Honors member, but will avoid this particular hotel in the future. My family stayed here as part of a block of rooms my niece reserved for her wedding The rooms and views were beautiful, and most of the staff were very friendly; however, we were absolutely shocked and appalled as to how the bar manager treated our wedding guests the Friday night before the wedding. My niece had called in advance and was assured the bar/restaurant could accommodate our crowd, as we came in from all over the U.S. for the event. Instead, the bar manager seemed thoroughly annoyed and bothered all night, and began yelling at some of the guests to MOVE away from the entrance, even though we were not blocking anyone from entry. While the bar apparently closes at 11 pm, we were told by the bartenders at 10:15 that the manager announced it was last call. We are not an unruly group. We were just enjoying some drinks and each other’s company since we rarely get the chance to see each other. (My son and I had just been through Hurricane Milton and were just happy to be safe with family.) My brother-in-law civilly asked if he could inquire about the early closing with the bar manager, who then came over loudly announcing that if anyone wanted to know her name, it was Lanesha, and that she would be happy to spell it if someone wanted to complain. My sister, the mother of the bride, also attempted to calmly speak to her privately, explaining that it was her daughter’s wedding, and that her behavior was making us feel unwelcome, and that it seemed like she was angry with us. The manager was apparently very offended by the use of the word “angry,” and became immediately irate, introducing a discussion about race into a situation that had nothing to do with race. She then walked over to the check-in desk and told the receptionist there to tell us to all quiet down and began turning the lights on and off to make us leave. Many had already left at that point, and the few who remained were simply dumbfounded as to what was happening. We asked the bartenders (most who seemed terribly embarrassed) what we had done to offend anyone, and they just uncomfortably explained they thought it might just be a difference in the way people communicate. I then tried to speak to the manager myself, informing her that I would be leaving reviews detailing this incident, to which she responded that she was “being harassed” and was now calling security. Security??? Again, just absolutely shocked—as this was completely unnecessary. To my knowledge, at no time did anyone other than the manager raise their voice or behave in a way that was inappropriate or threatening (check the security video should there be any doubt). The handful of us left walked outside as security showed up. Together, the manager stood laughing with them, clearly unintimidated in any way. My niece, the bride, told the manager on her way out that she had spoken to the hotel in advance re

Very comfortable beds Friendly front staff Very pretty and trendy Huge rooms I highly recommend Easy Parking Nice Area

非常不錯，性價比高，旁邊公共停車場可以省很多錢。

This is a beautiful hotel, close to Inner Harbor activities and sports stadiums. From the moment I arrived and throughout my stay all of the staff were VERY helpful. I would particularly like to recognize Folu O., from the night staff who helped me after another hotel cancelled my reservation. Recognizing my situation, he gave me nice room and a late checkout, so my granddaughter could enjoy the aquarium, and giving us an easy checkout in the afternoon.

Ini adalah kali pertama saya datang ke hotel ini. Saya berasa sangat dialu-alukan kakitangannya sangat baik dan profesional, bersih. Ia membuatkan saya berasa selesa biliknya adalah bilik mandi yang menakjubkan. Saya tidak mahu meninggalkan apa yang saya suka ialah nama saya tertera di TV. Saya pasti akan kembali lagi tidak lama lagi.

Lokasi hotel ini sangat baik, betul-betul di dermaga dalaman Baltimore, dikelilingi oleh hotel mewah dan bangunan pejabat, dan anda boleh menikmati pemandangan indah dermaga. Berjalan kaki selama 10 minit di sepanjang jeti ialah restoran mercu tanda terkenal Philip, tempat anda boleh makan ketam biru yang paling lazat di Maryland. Semasa wabak hotel, restoran hotel tidak akan dibuka, dan anda boleh membeli makanan di Pasar.

Chose the hotel for its proximity to JHU. First the good stuff: Staff was uniformly helpful and customer oriented, front desk personnel welcoming and personable. Warm cookies and bottled water a nice touch. Room was generally clean and housekeeping staff wanted to do job well. Responsive staff member came to repair a non-functioning thermostat (needed battery) and noted that we had blocked the TV box and couldn't change channels. Good people all-around. The restaurant was apparently open but one couldn't tell. It was in a corner of the lobby with a few hangers-on at the bar. No coffee or tea available anywhere in the hotel save the machine in one's room - no sugar, no cream - nada. Had to go to One World Cafe about a half block away to get coffee. Hotels that charge half the room rate typically have coffee/tea, etc. in the lobby. I define value as the relationship between the entirety of the experience vs. the price paid for same. Based on this definition the value was substandard. Absent the sweet and attentive personnel we encountered, my star (*) award would be downgraded. Doubletree is a marquis name and this location didn't rise to the standard expected recalling other stays at Doubletree properties. Unfortunately, not recommended.

Hotel Revival is a beautiful work of art and the blending of styles (Victorian-Modern-1920s) is aesthetically pleasing, from the lobby to the hallways, to the rooms. The main light fixture in the room is very modern & interesting, akin to a fancy desk lamp, and I especially like the black-and-white bathroom, and the shower is extremely relaxing. The pillows are nice and fluffy, and I enjoyed an extended rest. The valet staff is very friendly, chivalrous, and timely, the front desk attendants are welcoming and helpful, and the bell hop is very personable, and began placing our luggage on a cart upon arrival before we could even ask! I most definitely plan to return!

We stayed overnight and enjoyed this very recently renovated hotel. It's bright, spacious, and welcoming. The modern decor is a bit minimalist but the bed, room appointments, and bath were all first-rate. And the price is reasonable. One minus: the bathroom has a motion-activated light; if you get up during the night to use the bathroom, the light comes on with blinding blindness that is disorienting and can make it difficult to get back to sleep.

Our first time at this property and we chose it because of the location to the metro on the red line. It is right out the back door across the street. Extremely convenient! We were visiting DC for the weekend. The property was nice, the room was room was comfortable, the service was excellent, the underground parking, while there is an additional fee, is secure and convenient and the checkin/checkout process was flawless. If you want a completely digital experience this is it. The staff checked in via text a few times but were not intrusive. We requested extra towels and received them promptly. While we didn’t visit them, there is an on-site restaurant/bar and a coffee shop available. We have stayed at other properties in the area. I am glad we chose to disregard any disgruntled negative reviews. This will be our property of choice when we visit the city.

I originally selected this hotel because of its location. Very convenient to restaurants, shops, and metro. Rooms are very nice-- clean, spacious, and well maintained. However, parking is a disaster. The 3-level underground garage is tiny, horrible to navigate, poorly signed, and doesn't have many spaces. Level one is intended for truck and SUVs. When I arrived, all of these spaces were filled. Level two is intended to smaller SUVs and sedans. My Nissan Rogue barely fit into a space. Some other guests got stuck since there wasn't enough room to navigate around pillars. I'm not sure if they got out without damaging their car. Level three is for sedans only. Upon departure, I had no idea how to exit. There are no signs, and you can only see the ramp if you approach it from the right angle. If you have a Mini, you'll be able to navigate the garage okay. If you have something larger, you'll have to be a skilled driver and say your prayers. The hotel is quite large, and the 2 elevators aren't sufficient for the volume of people that go through the building. On my way out, I had a wait a solid 10 mins. before an elevator arrive at the lobby level. There was one poor young man working at the front desk. He was trying to check people in, check people out, deal with problems, and answer the phone all at once. I give him credit-- he was pleasant and professional. However, it isn't fair to ask one person to handle all that. I will never return. I will never recommend this hotel to anyone. There are so many hotel options in Bethesda, there is no need to stay here.

酒店位置雖然已經出了華盛頓DC在馬里蘭州了，但是就在地鐵紅線Bethesde上蓋出了地鐵就到，去華盛頓市中心一部地鐵約半小時可達，交通十分便捷。從華盛頓羅納德里根機場也衹要換成一次地鐵就能到達。 酒店蠻大的，房間比較寬敞，設施也算蠻新的不太舊，周圍幾百米內餐廳、超市等也不少。 目前酒店早餐衹能選酒店一樓一角的星巴克，給餐券自選，三明治、小麪包、飲料各選一樣。酒店一樓還有莫爾頓牛排，還有其他餐廳外賣單子可以拿取叫外賣。

From the moment my wife and I arrived…Sophia made us feel so welcome and comfortable thanks to her tremendous customer service. We were celebrating my wife’s birthday and thanks to Sophia…it was a memorable one. We wholeheartedly recommend staying @ Bethesda North Marriott Hotel & Conference Center!

在美國的酒店裡算比較新的，比較典型的商務酒店。房間挺大的，設施比較簡單，但也夠用了。健身房在五樓，能看到窗外這一點比較好。酒店附近有不少餐館，街對面就是户外用品店REI和LL Beans，還有優衣庫和GAP。

來開世界銀行年會，華盛頓市區中心四星房價飆漲至700美金每晚，所以選擇住在了silver spring，沒想到這裏特別的方便，離大型的購物中心和奧特萊斯很近，而且酒店設施很好，早餐非常棒。

設施：還不錯，就是位置有點偏，早上打車去機場不容易 空調直吹着床，聲音有點大 衞生：乾淨 環境：從設計能看出來有一點年代感 早餐人很多，建議錯峯就餐 服務：服務態度中規中矩 除了最後一晚凌晨四點電視機自己開了 怎麼關都關不上 有一點嚇人 附一張陽台上拍的圖

Staff was very friendly and did everything they could to try and improve our stay. Checked in later in the evening and went straight to bed. In the morning we noticed a spill/stain on the floor that was not fully cleaned and a towel draped over the shower bar that we did not put there. Asked to change rooms but initially they tried to just clean the room. Stain was still slightly visible and felt like that was the only area that was treated. We were moved to a new room that was cleaner but still noticed some smaller things like fingerprints on the light switches and dust on the blinds and on the floor in some areas. Door was also visibly damaged and did not close on it's on. Staff was very accommodating but it did not feel like the rooms were thoroughly cleaned. There was a lot going on that week with paving in the parking lot and several hours one day without water in the hotel that could have certainly played a role in things not being up to standard.

I had a fabulous time on a girls trip this past weekend. Desiree provided the BEST check-in experience EVER! She recognized my status, offered me an upgrade and allowed me to check in early as my flight was there mid morning. When I told her how much I appreciated her kindness she even complimented me that I was just as kind. I was really starting to not expect exceptional service nowadays. But Desiree changed that for me. She really made my day. My friends and I could not stop talking about how nice she was to us the entire trip. The Gaylord is also a very nice hotel and convenient to everything we needed. Thanks again Desiree!

Wow, a hotel that I've stayed at so many times over the years, has now gone to the dogs. I actually feel bad writing this review, but my hope is that someone at Hilton will read this and take action. I will keep this short. 1. bathroom toilet filled up with water and poop from the previous guest. Still in the toilet! (unbelievable-I took pictures). Had to have Maintanence come and plunge the toilet. The Maintanence guy did apologize for the ”mess!” 2. No toilet tissue. (were they not planning to rent the room out?) 3. Defective thermostat not working. Room freezing and AC will not turn off. (Maintanence came back and had to fix the problem at the HVAC unit itself. 4. No bath towels. Only small wash cloths. After calling the front desk, housekeeping brought towels and toilet tissue. 5. Overall unclean, dusty and worn out room. There was trash in one of the cans I guess from a previous guest. I didn't complain. I was just tired and vowed never to return again. And yes, I too am a Lifetime Diamond member. So sad.

Menginap di sini dua kali dan kedua-dua kali saya membayar adalah hormat dan pelanggan seperti orang lain tetapi lelaki meja depan melayan saya lucu

I had such a great experience at the Doubletree by Hilton at Laurel! My room was clean and the bed was extremely comfortable. The service was top notch! Natasha took really good care to answer my questions and made sure my stay was amazing! Always a smiling face and very professional! I love great customer service so will definitely be back!! 🌟🌟🌟🌟🌟

The stay was great ran into a little problem in the beginning but it was taken care of. Will stay again hotel was close to everything. Great Location.