Hotel 2-Bintang di Michigan, Amerika Syarikat

It's really excellent

The rooms are clean, nice and spacious but the door had an air leak in it. Maybe they should get that fixed. Overall it is a nice place to stay and the staff has been very helpful. The motel has places to eat nearby, gas stations. Eat at MCD, Denny's, or other places around the motel.

Facility was very clean and smelled good. The front desk ladies were quick and very communicative. The room was clean, nice and spacious even for a solo traveler. The view I had of the lake was beautiful. I definitely would recommend this place and will be staying there more when I come up for trips

El hotel está bien situado al norte de Detroit y con acceso al aeropuerto en 15 minutos. El hotel está bien cuidado, con gimnasio en condiciones. El desayuno, en cuanto a la calidad es muy malo. Las habitaciones en cambio tienen de todo y están bien conservadas.

Good for the price paid. Was allowed to check in a bit early. Room better than red roof. Towels could be newer. Bed sheets, pillow covers could be starch ironed. Deeper cleaning of the bathroom would be great. Internet didnt work well. Parking lot needs cleaning. Good hotel for the Detroit area.

DON’T stay at this hotel!!!! Filthy, beds are low and hard as a brick. Bathtubs and sinks are stained. Microwave was dirty. I was switched to another room that wasn’t much better. No lightbulbs in the lamps. The bathroom sink was stopped up and the bathroom door wouldn’t close.The crank to the window was broken and sticking out in a dangerous way. The hallways were dirty, the trash was full EVERYWhERE! There is a mandatory cash deposit that you are not made aware of until check in. I would never ever ever stay here again and neither should you.

We stayed 3 nights. Very nice, friendly staff, but not one of the maids whom we encountered spoke a word of English. So we had to ask the desk for extra blankets. On each queen-sized bed, they had four pillows, with the pillowcases marked ”soft” and ”firm” - a nice touch. We skipped room service our first morning, but then they forgot us the second morning. There was no extra roll of TP, so we picked one out of a service cart. The breakfast was pretty standard for that level of hotel. But the first morning's oatmeal was so watery as to be unedible. I complained to the woman running the dining area (she was a native English speaker), and she was sympathetic. The next morning was better, under the supervision of a man who had known of my complaint, and he made it much better. From my standpoint, the eggs, prepared from a mix of some sort (I'm sure), were unedible. The coffee was low quality and very weak. But then, we make very strong coffee at home, recently dark-roasted. So we rarely drink the available swill when out. Starbucks is just barely for us, and we did find more than one nearby. The gym was surprisingly well-equipped for that level of hotel: multiple treadmills, a semi-recumbent bike, a cable machine, hand weights, workout mats, large-diameter rubber ball, bosu ball, rollers. Also, plenty of workout towels, some chilled in a small fridge. Chilled water dispenser but no cups. My wife and I were able to work out for an hour a day - nobody else ever showed up. Nice restaurant, the Capitol Bistro & Bar, was a 90-second walk across a parking lot on the same side of Merriman Road. Excellent waitress, very good soup and salad, good, local craft IPA (with a chilled glass), wines upscale enough to keep my wife happy. Other patrons reported their burgers and other meat dishes excellent - all huge portions.

Very nice place so friendly staff Clean and nice room air conditioning very good very reasonable prices at the snack shop No front desk employee supper nice we arrived so late at night front desk was very nice made the check in very fast and easy we were so tired from driving 10 hours Morning breakfast if I remember right Suzan was also so friendly and helpful decent breakfast Overall very good place to go for the price

El hotel está bien situado al norte de Detroit y con acceso al aeropuerto en 15 minutos. El hotel está bien cuidado, con gimnasio en condiciones. El desayuno, en cuanto a la calidad es muy malo. Las habitaciones en cambio tienen de todo y están bien conservadas.

Good for the price paid. Was allowed to check in a bit early. Room better than red roof. Towels could be newer. Bed sheets, pillow covers could be starch ironed. Deeper cleaning of the bathroom would be great. Internet didnt work well. Parking lot needs cleaning. Good hotel for the Detroit area.

DON’T stay at this hotel!!!! Filthy, beds are low and hard as a brick. Bathtubs and sinks are stained. Microwave was dirty. I was switched to another room that wasn’t much better. No lightbulbs in the lamps. The bathroom sink was stopped up and the bathroom door wouldn’t close.The crank to the window was broken and sticking out in a dangerous way. The hallways were dirty, the trash was full EVERYWhERE! There is a mandatory cash deposit that you are not made aware of until check in. I would never ever ever stay here again and neither should you.

We stayed 3 nights. Very nice, friendly staff, but not one of the maids whom we encountered spoke a word of English. So we had to ask the desk for extra blankets. On each queen-sized bed, they had four pillows, with the pillowcases marked ”soft” and ”firm” - a nice touch. We skipped room service our first morning, but then they forgot us the second morning. There was no extra roll of TP, so we picked one out of a service cart. The breakfast was pretty standard for that level of hotel. But the first morning's oatmeal was so watery as to be unedible. I complained to the woman running the dining area (she was a native English speaker), and she was sympathetic. The next morning was better, under the supervision of a man who had known of my complaint, and he made it much better. From my standpoint, the eggs, prepared from a mix of some sort (I'm sure), were unedible. The coffee was low quality and very weak. But then, we make very strong coffee at home, recently dark-roasted. So we rarely drink the available swill when out. Starbucks is just barely for us, and we did find more than one nearby. The gym was surprisingly well-equipped for that level of hotel: multiple treadmills, a semi-recumbent bike, a cable machine, hand weights, workout mats, large-diameter rubber ball, bosu ball, rollers. Also, plenty of workout towels, some chilled in a small fridge. Chilled water dispenser but no cups. My wife and I were able to work out for an hour a day - nobody else ever showed up. Nice restaurant, the Capitol Bistro & Bar, was a 90-second walk across a parking lot on the same side of Merriman Road. Excellent waitress, very good soup and salad, good, local craft IPA (with a chilled glass), wines upscale enough to keep my wife happy. Other patrons reported their burgers and other meat dishes excellent - all huge portions.

Very nice place so friendly staff Clean and nice room air conditioning very good very reasonable prices at the snack shop No front desk employee supper nice we arrived so late at night front desk was very nice made the check in very fast and easy we were so tired from driving 10 hours Morning breakfast if I remember right Suzan was also so friendly and helpful decent breakfast Overall very good place to go for the price

Nice one night stay over after a long flight. Prompt courteous check in process, clean room, restaurants nearby made for a nice experience. This is an airport budget option hotel. Therefore, you won't get a shoe shine or valet service. However, for a night's rest it was just fine.

I stayed here for two nights with my teenage son and his friend. Staff was very friendly and helpful, especially the breakfast attendant! She was very kind and checked on everyone, making accommodations as needed and keeping things very clean and stocked. The front desk staff was also very nice and always helpful, friendly and attentive. We would definitely stay here again.

Spacious room, ample parking, delicious breakfast. I stayed there with my family for a night when we were passing by Detroit.

Good location, but not close to any restaurants. Room is clean and spacious, and there is a shuttle but it is the four points one and another I cannot remember.

It's really excellent

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.

This is my new favorite hotel in every city I go for business. Rooms have everything you need. Bathrooms are brand new and perfectly clean. Beds are super comfortable.

Staff are friendly and kind, but room is little dirty… The coffee maker covered with dust, bed sheets is wrinkled, shower wall was not cleaned, less bath tissue and noisy refrigerator…. The pool area, a family was using the all tables, kids are screaming, children were running hallway middle of night…. I will never go back there…

When I went to check in the agent told me that I would need to leave a 25 dollar cash deposit as they don't accept credit card deposits. I told her I didn't have 25 dollars as I don't usually carry cash as it is 2022 and pretty much everyone pays with credit card. She called the Manager and he was ok not leaving the cash deposit because I was assigned one of the 'older' rooms. At that point I said, well i'm not really liking being assigned an 'older' room because that probably means dirty and gross. She said no, it was clean just had older furnishings. So I reluctantly accepted this and went to the room. Well to no shock, it was well not just old, but pretty gross. Flies and insects flying all over especially in the bathroom and there was a dead insect on the bed. The room smelled a mix of cleaning solution and stale smoke. I checked the mattress and boxspring and although now bed bugs I could see, they were very dirty and definitely signs of previous infestations. The bathroom had holes in the walls and god knows what lurked inside. So I went to the front desk and they switched my room after I complained. It was slightly better and I guess a refreshed room but still in an overall bad state. The Staff were nice enough.. I have come to expect little from the Motel 6 brand as a whole and this motel basically reflects the company - a motel brand that is only slightly cheaper than other budget options, but with a consistently poor number of dated properties that are falling apart and dirty, more so than the others. This experience and another with the brand just turned me off it completely. Their Customer Service is poor. The staff are generally friendly, but there is little they can do because they don't get the support of Management to provide a good Customer Service experience. Motel 6 brand needs new leadership at the top - its as dated as its properties.

I love this hotel I stay here alot for work an it's just amazing could be a Lil cleaner but still over all love the vibe

Very clean and friendly. Had a great stay. Was comfortable and quiet area.

Pretty nice except for one experience. Other than that very comfortable and clean

Pretty good place for a budget stay. Don't expect anything crazy but I see this place as a spot to rest and go mostly. Overall it was very clean rooms were big for what I got and I'd say it's a good deal but wish it was a bit cheaper for some aspects.

It's really excellent

nice and new hotel, quiet location, I've saved it and would come again if around ther

Everything was wonderful, except the bed. The mattress was very uncomfortable, and the only 2 pillows were flat.

We are a military family who traveled home to visit for the holidays. We had two rooms. One had to be changed 3 times. Window and door were both cracked and we arrived after 10pm that night. Toilet didnt work, tv didnt work, sheets were dirty, carpet was dirty. The bathroom faucet wasnt working. And the other room had to be changed twice. The walls were very thin. The rooms are very worn. There was a constant smell of ********* and it was very noisy with people jumping, walking and talking all day and night. We stayed because I waited too late to book a place that was pet friendly and everything was full. The first night that we were there, the man at the desk was super nice. Within in the next two nights, we came in at about 5 am because we had something going on with family. We were supposed to check out but we needed sleep. I went to talk to whom I later discovered was the manager or the GM. He said that my dogs had been barking all night, (which they only bark if someone is at the door or trying to get in the door). He told me that we could not stay, which was fine with me. But he was EXTREMELY RUDE for no reason. I spoke to the guy at the desk when we were checking out the next day and he told me that he is always that way. I would not recommend my military counterparts to ever visit this hotel. Or anyone else for that matter. Not until they update it and change things, number 1, changing the GM. Have a great day!

I had high hopes for Tru by Hilton at Sterling Heights because the location was ideal and I had family in Sterling Heights I wanted to visit. Sadly, the experience quickly went downhill when I checked in. Is hospitality a thing of the past? Shouldn't all Hiltons aspire to the same level of hospitality? Never mind that I wasn't greeted as a loyal customer as some of us expect when we check into any Hilton establishment. I mean a smile or a simple word like ”Welcome” really isn't too much to ask. If you're working in a hotel, that should just be a given. Are hotel workers no longer trained in the most basic level of hotel hospitality? Shame on the house of Hilton for not recognizing these most basic things. Never mind that a basic continental breakfast for Diamond members or Gold members was not made available. Never mind that I had to be sent driving across the highway to Bob Evans because breakfast was not an option unless you wanted to shell out $15 for breakfast at a place that's not even a three star hotel. My own damn fault for not doing my research and reading all these scathing reviews on this one location alone in Tripadvisor. Just because Tru by Hilton is meant for the budget conscious traveler doesn't mean that your staff have license to be unfriendly and not treat loyal customers with the same common courtesy that any weary traveler deserves. If Hilton corporate people are reading this, please, please give the staff at Tru by Hilton at Sterling Heights some basic training in common courtesy. My experience at this establishment makes me question whether I should remain a Hilton Honors member.