Hotel 3-Star di Ontario, Canada

My husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better. 1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand. 2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning. 3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting. Obviously, the cleaning had not been done properly in the room. 4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included. 5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray 6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item. 7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them. It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum.

We had a twin room, and it was quite small, but the 1.35m beds were decent. The shower water pressure, however, was absolutely unacceptable – it was so low that a woman washing her hair would easily take 40 minutes to rinse it properly. You can just imagine how weak it was! The hotel's location is excellent. We didn't use public transport, but there's a station right outside the hotel, which is super convenient. You can walk to all the city's attractions, which was great fun. The only downside is being in the city center; there's constant noise from police sirens, ambulances, or fire trucks. Initially, the price was 3.5K per night, but then it suddenly dropped to 1.5K. I'm not sure why, but it worked out well for us.

The location is great, right outside there's a bus stop, and the subway isn't too far either. The only thing is there are so many key cards needed to get through all the doors – I even had to take my room card with me to the shower and toilet! Some of the front desk staff were super friendly though; one even helped me carry my suitcase upstairs (this hostel doesn't have an elevator, and there's no laundry room here, but you can pay to do laundry at a place across the street). Overall, I think it's pretty good! There were some homeless people outside, but they seemed harmless.

This was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!

The staff at the hotel were very friendly and helpful. I felt the photos we saw when booking were misleading - it appeared larger and said the square footage was between 850-950sqft and our suite was nowhere near that size. The two beds and the sofa were so crammed in that you couldn’t open one of the cupboards and it was difficult to get to the second bed without squeezing against a wall. We did move the desk and table/chairs to make a little more spaceand to me, the layoutsakee more sense the way we left it - with the desk against the window and the table in the little room. The photos made it look like the beds were in a separate room than the sofa/kitchen. It’s possible we were put in the wrong kind of room? There are absolutely no extras here - no pots and pans or ice cube trays. We had 3 plates and one glass in the cabinets. No silverware or dish soap and no detergent for the dishwasher (not that there was anything to put in there). The hotel appeared pretty clean but we also were missing sheets for the pullout. The team did bring us two flat sheets to use and they said they only had one extra pillow (which was fine since the beds had 4 pillows each).

initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait staff was very helpful and polite perfect hotel away from tourist crowds parking is additional 15$ onsite rooms are clean and good there is no smoking or bad smell in rooms rooms with balcony have a view view shows river amd part of falls awesome hotel prices high on weekends otherwise better than big brands hotel was a piece of mind

Horrible room #210. View was a window washing stage right at window. Compressor or machine of some kind ran all night. Hotel was booked solid with competitions and other Wyndham hotel guests were there due to water problems at hotel. I booked early so should have gat a decent room. Booked for 3 nights, left after 2. Felt like the worst room in the basement!! Have been numerous time with no issues at all. Ruined my birthday weekend. Maybe because we booked through you…is that possible??

Great location, can see fireworks at the falls from our room directly (cant see the falls) and short walking distance to Clifton hill. The luggage storage was very nice and safe, they provided a room with a lock on it. However, the fan in our room was a bit noisy, also amenities are down in the reception, which is self served. Toothbrush, toothpaste and slippers were not provided. Also not to mention the water pressure was weak for the shower. Also found a spider on the night stand. Overall, it is what you will expect for a 3-star hotel, and the price decent given that it is near tourist attractions, except for that spider.

nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony

First of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown. However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert. The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures. Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.