Hotel 3-Star di Connecticut, United States

My mate and I stayed here for three days because of a conference at CCSU. It was the closest hotel to the university (＜15min walk), so I would rate that as a 5/5 (all other hotels were like 40 minutes by bus). The room should not be expected to be super clean. The mattress, kitchen, tables, etc., were clean, but there were stains on the walls. There are no kitchenware, cups, or anything, so you'll have to bring your own or purchase at a grocery store. Also, they only provide 1 really small shampoo bottle (not even a bottle, it's actually a lipstick size) for the entire stay so bring your own or buy at a grocery store. Laundry and Dryer costs $3.25 each load. We forgot about our laundry and picked them up like 2 hrs after the completion, and found our clothes just sitting on a table. But I guess thats on us... There is a machine to purchase detergent and softener for about $1 (I think). The closest grocery store is about a 5 min walk, and the store is pretty big, so if you ever need anything, you can just go there to get it. The walls are very thin between rooms, I could hear what people next door were talking, especially at night. Kids screaming and shouting in the hallway sometimes but I got used to it so that wasn't a huge deal. Towels are provided only once, but you can bring them to the front every day to get a clean one. The check-out process is easy, just leave the room key inside the room and leave. Overall if you are not living here for a really long time this place is sufficient. You get fridge, TV, beds, shower, sink, etc., so all the things I mentioned above won't be a huge problem.

A positive surprise: the room had a couch corner, coffee machine and microwave as well as the actual bedroom. This is rare in this price range. Although everything was clean, the hotel also has room for improvement (peeling wallpaper and stained sofa). The reception staff were very quick and friendly!

My first night at the hotel was fantastic, setting a positive tone for my stay. The second night brought a few challenges—minimal bathroom ventilation, a louder air conditioner, and some trouble connecting to Wi-Fi. However, the hotel staff were attentive and promptly offered me a new room, which resolved these issues and provided a much smoother experience. I took advantage of the fitness center, though navigating the new treadmills was a bit tricky since they weren’t pre-programmed. While the pool closure was disappointing, the hotel acknowledged my concerns and generously offered me a complimentary dinner with a drink. On the third night, I accidentally left my car keys behind when heading out in the morning. Upon returning, my key card didn’t work, but the staff quickly resolved the issue. Later, I relaxed in my room, appreciating the view despite a minor inconvenience with a broken curtain rod. Once again, the hotel addressed my concerns with care, granting me a complimentary night and a refund as a gesture of goodwill. While the hotel has room for improvement with its facilities, the staff truly stood out with their professionalism, teamwork, and genuine efforts to ensure my comfort. Their dedication turned what could have been a frustrating experience into one that left me feeling valued. I look forward to staying here again in the future.

Located in the suburbs of Hartford, you can enjoy the American rural scenery along the way. The roadside is full of exquisite residential buildings, and the lawns are neatly trimmed, which is very beautiful. The hotel room is very spacious, the breakfast is also very good, and the service attitude is very friendly and polite. The wooden building structure has a slightly poor sound insulation. The footsteps of the guests on the upper floor can affect the lower floor. Overall, I am very satisfied. Tips, the breakfast is rich, the oatmeal porridge is suitable for the Chinese stomach, and the bagel with butter is very liked.

If you own a car and buy food, drink and daily necessities in advance, it will be good. It is suitable for those who want to live at home. It has a small kitchen, wet and dry separation in the bathroom... The air conditioning temperature is controllable, and the bedding is comfortable. There is no ancillary facilities such as a hotel lobby, and there is a simple breakfast. It’s pretty much the same as an average American family breakfast. Coffee, milk, eggs, hot oatmeal... That's it: you buy some daily necessities, add luggage, and live comfortably ”at home”. Therefore, go to Target before moving in. It is suitable for you to stay for a long time if you have children studying nearby. Remember! You must have your own car.

The location is a bit remote, but it doesn't make much difference if you're driving. The room is clean and tidy, the facilities are relatively old, and the breakfast is relatively simple. Overall, it's a good experience.

The hotel is excellent. The room's decor and layout are fantastic. In the evenings, there's a live band performing in the lobby. And you absolutely *must* try their freshly-made desserts and snacks – they're superb!

The location of the hotel was perfect for me since the place I was attending was down the block from the hotel. Service and cleanliness was also perfect. The only thing that I didn’t like was that you had to pay to park in their parking garage even though you was staying at their hotel. It was the first time that I had to do that.

First checking in, the gentleman was very friendly and kind. After getting settled in the room it was nice. However, you could hear everything going on in the hallway. Upon asking for more towels there were no bath towels left due to being short staffed. Additionally the cleaning staff were exceptionally loud in the morning and had woken me up.

The facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units.  The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.