Hotel 3-Star di North Sumatra, Indonesia

Everything was good, except for one thing: I booked two nights in a smoking room, but on the first night, I was given a non-smoking room. I only got a smoking room on the second night. Also, on the second night, my family and I wanted to use the pool at 7 PM, but we weren't allowed because it was being used for a wedding dinner. Even though the pool is supposed to be an amenity for guests.

A dated, but generally nice hotel. Unfortunately, the cleanliness leaves something to be desired, and details and amenities are lacking. However, the accommodation, with its beautiful view, is perfect for Instagram posts. The location is quiet and quite remote. The service is very friendly and attentive, although communication in English was a bit sluggish at times. Overall, a good stay, but the price is too high.

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

It turns out that I felt extraordinary facilities at a normal price😄 Strategic location, good cleanliness, good service and facilities too... I'm satisfied with this hotel... I recommend this hotel to others 👍

You know, the service at this place really doesn't live up to the facilities. Everything, from the hardware to the breakfast, is excellent. However, if you arrive late, you lose the option to choose between a single or double bed, and there's no prior notification about this. Even asking for an extra blanket takes forever. The Trip.com customer service was also unhelpful, just beating around the bush without resolving anything.

Not bad, pretty decent value for money. Breakfast was okay, but the hotel's surroundings aren't very convenient. Medan itself also feels quite chaotic.

The hotel is old, things are run down there’s free Wi-Fi, but I never see it working breakfast. Caters only locals almost nothing available for Westerners overall it’s not a bad stay, but for my next trip, this would not be my first choice. If I have to I will stay again. Also, there are cheaper options about the same quality. The hotel stuff is nice though helpful

We arrived after 3:30 PM but only managed to check in around 5:00 PM, which was quite disappointing after a long journey. Upon entering the room, the staff were still sweeping and mopping the floor, indicating that the room was not properly prepared prior to our arrival. This gave a poor first impression and did not meet our expectations for a smooth check-in experience. The view of Lake Toba is beautiful and definitely one of the highlights of the stay. However, the private beach was very dirty and poorly maintained, which was quite disappointing. With such a great natural setting, better upkeep of the beach would greatly improve the overall guest experience. Although the breakfast spread initially appeared to offer a wide variety, the actual options were quite limited. During peak holiday periods, the food was not sufficiently replenished, making it difficult to accommodate the large number of guests. This resulted in a less satisfying dining experience than expected.

Location is good, surrounding with local restaurants and mini mart for basic necessity. Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs. Rooms is also basic, Breakfast is basic local food.

Checked in with tons of ants on the floor and just beside beds. Request to change to another room straight but was told no more same grade room available. Cleaner come and clean the floor and we have to use back the same room. No cupboard and only 2 hangers for a 5 person room. We dont even have place to hang our clothes and towels. Price is much moreexpensive compared to the surrounding hotel too.