Hotel 3-Star di Apulia, Italy

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

Very close to the train station . Next to a bridge highway. The “Apartments “ has 3 rooms via one entrance on 8 th floor . Number 5 had a larger balcony but it overlooks the highway. The main entrance to the Appartments is very squeaky. One can hear it open and close with other occupancy. Large TV and brand new bathroom with large shower . There was a kettle but no cups or coffee/ tea it looks like an afterthought. Also note that the luggage storing service is not available on the weekends . One must look for paid storage which is plenty around the area. The location is convenient. Overall a pleasant stay and excellent communication with hosts via WhatsApp as they replied promptly.

What an amazing experience to stay in a Trullo at this property! My husband and I booked our stay in mid-Nov., which is the beginning of the off-season in Puglia. When we arrived, the concierge/manager, Ugo, graciously upgraded us to a loft/superior accommodation. It was fantastic! He personally walked us to our charming, Trullo, which was not only impeccably clean, but also completely modernized despite being an historic, antiquated structure. We arrived on a chilly day to find that the marble floors are heated and very toasty! The queen bed was comfy, and the updated bathroom was enormous, with a huge shower. The little dwelling even had a very well-equipped, modern kitchen if one were to stay for a longer period. Finally, I left my small jewelry box in bathroom when we checked out. We took a 20 minute taxi ride to a train station, and apparently, during the ride Ugo tried to contact the driver to inform us that they'd found the box. Ultimately, when I discovered my oversight at the next hotel and contacted Ugo, he kindly express-shipped my jewelry back to my home in the U.S. I can't praise this property or its management highly enough. Don't hesitate to stay here!

The host gave me his WhatsApp number and was very helpful and friendly throughout my stay which was only one night. The room was very clean and modern and also had a balcony , the location was also good just a bit out of the city centre of Bari . I did struggle to find it and the codes for the outer door and inner doors did get annoying, but again the host answered me straight away and helped, he also gave me information on local restaurants and bars as well as directions to the Ferry Port and local taxis, I thought he was excellent and went out of his way to help me and insure I had a great stay! Thank you!! I do understand the door codes are for security purposes and wasn’t a big deal it was just a slight quibble. I would definitely stay here again💯 if I was in Bari and needed accommodation! Great value for money considering I found Bari expensive for hotels and accommodation. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼🙂

Very happy with my stay in the balcony residence. The room is very large with a beautiful view of the streets of Lecce. It was very calm, and I've spent a pleasant evening I recommend

➡️ It is close to the airport ✈️, and it is about 28 euros to call taxi 🚕. If you catch the plane the next day, you can choose. There are parking spaces for car rentals but it is not clear whether there is a charge. ➡️ Hotel service is also good, there is a taxi service for help. ➡️ 🔑 Open the door without a key, use a password lock, it is recommended to check out with a password paper 📝 ➡️ The room is really big, and the bed in the single room is also very big. But the toilet 🚽 is very small, and there is no door to close the bath.

An Amazing Palazzo situated inside the ZTL. We loved the architecture and staff were very friendly and helpful. We booked two suites for our family of four but were put on two different floors. One suite on 2nd floor is as beautiful as shown in the picture. Another suite is located on the top floor which feels like a maid room in the old days. It was ok but because it’s on the top floor the temperature in the room was higher despite the Air conditioning. Nonetheless we enjoyed the stay. There are also many restaurants, souvenir shops, cafes and gelateria right outside and along the streets where is hotel is located. Nice vibes but not noisy. Dinner at their restaurant (La Bocca) was alright . Beautiful pasta but second course dishes were average. and there were many mosquitoes around the area of our table and we all got bitten badly.

The location of the hotel is excellent, very close to the beach and within walking distance of the town center, which made it easy and pleasant to explore the area. There is also good availability of parking, which is very convenient. However, I did not have a good experience during the night. The smoke detector was placed directly above the bed, with a blinking green LED light every few seconds. This made it extremely difficult to rest. To be able to sleep, I had to move the mattress out of the bedroom and place it in the corridor near the bathroom to get away from the light, which is clearly not acceptable in a hotel environment. This is something that should be reconsidered, either by adjusting the placement or reducing the impact of the light. Overall, while the location is a strong point, this issue significantly affected my stay.

We had a lovely stay in this beautiful trullo! The location is excellent, right next to a landmark church. We loved hearing the historic church bells every hour—it wasn't loud or bothersome at all, just very charming. It is also an easy 10-minute walk to the main tourist area. For those driving, we managed to find a safe and free parking spot just a 5-minute walk from the property. The host was wonderful and very thoughtful, leaving us a sweet welcome gift that included a bottle of white wine, bottled water, biscuits, and a local map. The only downsides were that the sofa was a bit saggy and the bed in the loft was too soft. Also, since there is no air conditioning, it got very hot at night during the heatwave. Overall, it’s a beautiful place with great hospitality, but something to keep in mind if you visit during peak summer!

Excellent location, 20 minutes walk from train station and back door gives direct access to the brilliant centro storico. Very pleasant stay at the Arryvo Hotel. Very modern interior, modern room design, with comfortable bed and clean rooms. A nice seating area on the first floor and a sizable coffee shop/restaurant. Breakfast is a la carte from the menu and was a refreshing change from the norm of buffet breakfasts. The onsite washing and drying machines were a massive bonus. Extremely warm welcome at reception on check-in, extremely helpful and similar upon checkout. Id absolutely stay again if I return to Lecce in future.