Hotel 3-Star di Apulia, Italy

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

The room didn't quite look like some of the photos, but for the price we paid, the room was perfectly adequate and had the benefit of a fridge. It is perfectly situated for the train station and indeed the bus terminal for buses to Alberobello. We were a 15 minute walk to the seafront and historic centre, where there were plenty of restaurants. Like many areas close to train stations, it looked a little run down and was close to a fly-over, but actually, it was quiet in the apartment itself and felt safe. We were sent a link to access the outer doors of the property and given a key code to retrieve keys for the apartment itself. We had to contact Trip.com to prompt the owner for this information whilst on the train, initially getting an AI bot - but it worked out fine in the end, before we arrived at the property. We're just used to this information being sent via email or WhatsApp automatically. There were a few minor niggles with the property which previous guests have mentioned - a slightly loose door knob, a wobbly toilet seat and a super-slow shower drainage. These things didn't impact our stay greatly and really, you get what you pay for. We need a clean room, a comfy bed and a property close to the train station. On that score, we got what we needed.

What an amazing experience to stay in a Trullo at this property! My husband and I booked our stay in mid-Nov., which is the beginning of the off-season in Puglia. When we arrived, the concierge/manager, Ugo, graciously upgraded us to a loft/superior accommodation. It was fantastic! He personally walked us to our charming, Trullo, which was not only impeccably clean, but also completely modernized despite being an historic, antiquated structure. We arrived on a chilly day to find that the marble floors are heated and very toasty! The queen bed was comfy, and the updated bathroom was enormous, with a huge shower. The little dwelling even had a very well-equipped, modern kitchen if one were to stay for a longer period. Finally, I left my small jewelry box in bathroom when we checked out. We took a 20 minute taxi ride to a train station, and apparently, during the ride Ugo tried to contact the driver to inform us that they'd found the box. Ultimately, when I discovered my oversight at the next hotel and contacted Ugo, he kindly express-shipped my jewelry back to my home in the U.S. I can't praise this property or its management highly enough. Don't hesitate to stay here!

We booked the executive suite ( room 3) with a jacuzzi and were well impressed with the room and location! We were extremely late to arrive due to a thunderstorm but staff at the joint restaurant Komera waited up for us. Incidentally morning breakfast can be booked here but as we are not early risers and have small appetites in the morning, we didn't use this facility though ghe restaurant certainly looked inviting. The room itself was well equipped with all mod cons and bathrobes,slippers and a welcome bottle of prosecco was offered. The only negative point for us was the light coming in from the street at night which was a little disturbing. This has been brought yo thd attentiin of the management so hopefully this issue will be rectified for future bookers who like me, prefer darkness to sleep. The location is perfect ..right on the shore of the old port with ample bars and restaurants a stone's throw away. Would definately recommend Palazzo Kapece!

The host gave me his WhatsApp number and was very helpful and friendly throughout my stay which was only one night. The room was very clean and modern and also had a balcony , the location was also good just a bit out of the city centre of Bari . I did struggle to find it and the codes for the outer door and inner doors did get annoying, but again the host answered me straight away and helped, he also gave me information on local restaurants and bars as well as directions to the Ferry Port and local taxis, I thought he was excellent and went out of his way to help me and insure I had a great stay! Thank you!! I do understand the door codes are for security purposes and wasn’t a big deal it was just a slight quibble. I would definitely stay here again💯 if I was in Bari and needed accommodation! Great value for money considering I found Bari expensive for hotels and accommodation. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼🙂

Very happy with my stay in the balcony residence. The room is very large with a beautiful view of the streets of Lecce. It was very calm, and I've spent a pleasant evening I recommend

➡️ It's relatively close to the airport ✈️, and a taxi 🚕 costs about 28 euros. This is a great option if you're catching a flight the next day. Car rentals are available, and parking is available, but I'm not sure if it's free. ➡️ The hotel service is also good, and they offer assistance with taxis. ➡️ The room door doesn't require a key 🔑, but uses a combination lock. It's recommended to bring the combination paper with you when you check out 📝. ➡️ The room was really spacious, and the bed in the single room 🛏️ was also very large. However, the bathroom 🚽 was very small, and the shower room didn't have a door that closed.

An Amazing Palazzo situated inside the ZTL. We loved the architecture and staff were very friendly and helpful. We booked two suites for our family of four but were put on two different floors. One suite on 2nd floor is as beautiful as shown in the picture. Another suite is located on the top floor which feels like a maid room in the old days. It was ok but because it’s on the top floor the temperature in the room was higher despite the Air conditioning. Nonetheless we enjoyed the stay. There are also many restaurants, souvenir shops, cafes and gelateria right outside and along the streets where is hotel is located. Nice vibes but not noisy. Dinner at their restaurant (La Bocca) was alright . Beautiful pasta but second course dishes were average. and there were many mosquitoes around the area of our table and we all got bitten badly.

We had a lovely stay in this beautiful trullo! The location is excellent, right next to a landmark church. We loved hearing the historic church bells every hour—it wasn't loud or bothersome at all, just very charming. It is also an easy 10-minute walk to the main tourist area. For those driving, we managed to find a safe and free parking spot just a 5-minute walk from the property. The host was wonderful and very thoughtful, leaving us a sweet welcome gift that included a bottle of white wine, bottled water, biscuits, and a local map. The only downsides were that the sofa was a bit saggy and the bed in the loft was too soft. Also, since there is no air conditioning, it got very hot at night during the heatwave. Overall, it’s a beautiful place with great hospitality, but something to keep in mind if you visit during peak summer!