Hotel 3-Star di Kentucky, United States

I was going to chalk up my experience as an isolated incident and let it fade away. That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room. We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out. When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay. Customer service/satisfaction is becoming non-existent .

NICE LOCATION, NICE SPACIOUS ROOM, WE LOVED THE HAPPY HOUR AND APPETIZERS AND JUST A BEAUTIFUL PLACE TO STAY. VERY COMFORTABLE BED (PILLIOSW NOT SO MUCH) SHOWER GOT REALLY HOT WHICH WE REALLY APPROECIATED. ONLY ISSUE FOR US IS THAT WE DID HAVE A PET SMELL THAT WAS UNBEARABLE AT TIMES BUT THEY SAID THEY DONT BELIEVE OUR ROOM HAD A PET IN THERE BEFORE OUR STAY. I HAVE BAD ALLERGIES AND SNEEZED ALL NIGHT LONG

Located in the small town of Paducah, in the heart of the United States, near the river on the Mississippi River, the hotel is overlooked by the Ohio River. The hotel is located in Kentucky, across the river from Illinois. The hotel is very clean and the town is quiet and suitable for rest. The only thing that is not very convenient is that there is no place to shop or eat near the hotel, and the food at the hotel is very simple.

We’ve stayed here before and we really like this hotel! It is decorated in a beautiful modern design, always clean, always friendly and helpful staff. It is very close to restaurants, grocery stores, etc. Erlanger has about anything you could want from a smaller city without the crazy traffic. But you’re close enough to Newport, Covington, Cincinnati that it’s a fairly quick drive anywhere in the metro area. Breakfast has many hot items to choose from. Very nice hotel and we will very likely stay there again in the future.

The location is good, the hotel facilities are very new, the view outside the window is also OK, the indoor swimming pool is suitable for children to swim in winter

✔ Friendly and helpful staff • Staff and service often receive some of the highest marks in reviews, with many praising courteous, accommodating employees.  ✔ Clean and comfortable rooms • Most reviewers say rooms are clean, comfortable, and quiet — many appreciate the proximity to the airport without hearing aircraft.  ✔ Good value for price • Particularly for short stays (e.g., before/after flights), travelers often say it’s a good value.

A standard express hotel with standard configurations. The scenery near the hotel is really wonderful. The Ohio River separates Kentucky and Ohio. The hotel is actually located in New Port, Kentucky, across the river from Cincinnati. The purple iron bridge connecting the two floors in the middle is very beautiful. The sunset is very beautiful. The seafood restaurant opposite the hotel provides coupons. If you show the hotel room card, the dining experience at the riverside restaurant is very good.

Very nice room and very good service. I booked the wrong room apparently but the front desk worker Josh new what I was looking for (cause we had called before booking online ) and he left a note for them to keep that room available for us for when we arrived . Appreciated the extra step . ❤️

We absolutely loved our stay at Staybridge Suites Lexington South. Everything was spotless from the moment we walked in — super clean rooms and common areas. The location was convenient and peaceful, close to everything we needed without being in the middle of chaos. The staff was incredibly kind and helpful every step of the way, and you could tell they genuinely cared. The amenities were top-notch — the kitchen in the suite was fully stocked with everything we needed, and the free breakfast was actually good (not just filler). We felt right at home, and it was perfect for our family. Would 100% stay here again and recommend it to anyone traveling through Lexington.

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