Hotel 3-Bintang di Cape Timur, Afrika Selatan

We ensured that we book a room that was comfortable and convenient based on my preference and health reasons. To our surprise when we arrived we were given a different room ( worse in that vicinity). Room had a bad smell, shower looked old and untidy. We went back to the receptionist to complain and she insisted that, that was the room we booked for. Regardless of the fact that we had the pictures of the room from our booking. Com. After negotiating, she agreed to move us to a better “room’. While we were settling, we were told that the roo Is R4000 extra compared to the initial room. We tried to negotiate checking our earlier and we were told that we have to settle the whole amount as per our booking. We requested to be moved to a room same price as the previous room. The room looked old, carpet smelling, plastic chairs and stuffy. We ask for a microwave and they gave us‘reasons’ as to why we were accommodated in a room without microwave and fridge. Staff members were unfriendly and the bar staff were not even willing to give us ice. They locked the gate when they decided at night without notifying us and there was no security at the gate to open for us at night. We had to walk inside carrying out stuff, car parked outside to look for someone to open the gate for us. Breakfast meal, especially the fruits were always old, poor quality juice, tap water, same food everyday. They couldn’t even prepare scrambled eggs. Worse place we have visited and costly

The accomodation is really convenient to explore Port Elisabeth, as it is close to the city center and yet the area feels safer (which is something to be considered in South Africa). The room is spacious and spotless, and even has a kitchen.

Received a very warm welcome from reception and all the information needed. Hotel is well located right at beach with lots of fast food restaurants ,bars ,beach even have Chicken Licken restaurant at beach Walkable distance to boardwalk mall which is a cherry on top of this location . Only down side was Breakfast pack that lacks Tsogo sun / Southern sun hotels standards.Very poor.Room is great

Do not visit this hotel if you can afford to spend your money better. In disbelief as I type. Some of the reception staff gossip and don't greet guests on arrival so you have to kind of let them get on with it while you find someone who actually wants to welcome you as you check in. Careless is an understatement. A two-night's stay (2 single beds in one room) cost approximately R3 000,00. What exactly did we pay for? A room that smelled of heavy body odor, and Lord knows what else. Then upon requesting to be moved to a livable room, we were informed that they would prepare a suitable one. They didn't revert with any update for an hour while we sat in the stinky room, getting headaches from the stench. We had to call reception after which a porter was sent to take our luggage to the room next door, which smelled normal and fresh. You'd think that'd be the end of it. They apologized citing a mix up or error in allocation of rooms while I wondered exactly who the stinky room had initially been intended for (if it really was a mix-up/error). Health inspections don't seem to be a priority and it's quite concerning. Anyway, this room had no working air-conditioning/heater (it's in the dead of winter) so we called the reception for the maintenance guy who was very helpful. He replaced the batteries in the air conditioner's remote using those from the TV remote then brought new ones for the TV remote, for a TV that only has 3 channels to watch, mind you, the wifi has been 'down' for years. For context, we were exhausted from running loads of errands when we got there but had to wait in a stinky room for over an hour for them to prepare the room. We were irritable and sleep did not come easy. Never have I missed my own bed at home, while at a hotel as much as I did that night. We decided to stay in the next day (one of us wasn't feeling well after having to sit in a stinky room for over an hour) and informed housekeeping after only requesting a towel change and no further cleaning of the room. They took out the bins and let me replace the coffee and sugar while they did so. So I ordered breakfast on UberEats afterwards and stepped out for two/five minutes to collect it and someone (within that brief window) knocked on the door and opened it while one of us (who wasn't feeling well) was inside thinking I was at the door back from collecting the delivery downstairs. The unidentified male had entered the room without announcing himself. She was startled and asked him what he was doing in the room and he mumbled something about needing to check something on the balcony as he rushed out of the room. No one called or came afterwards. What a regrettable stay. We were so relieved to check out the next day to stay at a way better hotel nearby. Hospitality 0 Value for money 0 Peace of mind 0

I feel humble with the service standard of A&A Guesthouse. As we were the sisters in law, some of them were from other provinces but they were so impressed with everything. Cleanliness is 100%. I take my hat off to your cleaners, they are doing great job. Keep up the good. If the room with 4 bunk can have a window for the ventilation and it is too small and very hot.

We ensured that we book a room that was comfortable and convenient based on my preference and health reasons. To our surprise when we arrived we were given a different room ( worse in that vicinity). Room had a bad smell, shower looked old and untidy. We went back to the receptionist to complain and she insisted that, that was the room we booked for. Regardless of the fact that we had the pictures of the room from our booking. Com. After negotiating, she agreed to move us to a better “room’. While we were settling, we were told that the roo Is R4000 extra compared to the initial room. We tried to negotiate checking our earlier and we were told that we have to settle the whole amount as per our booking. We requested to be moved to a room same price as the previous room. The room looked old, carpet smelling, plastic chairs and stuffy. We ask for a microwave and they gave us‘reasons’ as to why we were accommodated in a room without microwave and fridge. Staff members were unfriendly and the bar staff were not even willing to give us ice. They locked the gate when they decided at night without notifying us and there was no security at the gate to open for us at night. We had to walk inside carrying out stuff, car parked outside to look for someone to open the gate for us. Breakfast meal, especially the fruits were always old, poor quality juice, tap water, same food everyday. They couldn’t even prepare scrambled eggs. Worse place we have visited and costly

True to the little town, we had an amazing experience connecting with the local crowd and all the beautiful things they do day to day to make the experience excellent. I really enjoyed the beautiful lino printing art gallery! I definitely recommend this space!

Stayed 2 nights on a low season package that included room, board and activities. I recommend the Red Route tubing - it was so fun! but not the zip lining, it's nothing special. The guesthouse was very quiet while I was there. Seemed to be very few independent travellers but the place would fill up if a tour bus was booked in for a night. Staff were friendly and called me by name. Dorm was clean and safe, right in the main building. Toilet had a very bad smell and there was just 1 in the dorm room which would be tricky if the 14 person dorm was full. Showers were fine. Other accommodation options were located behind the main building. Pool, bar, wood stove in the main dining area and fire pit area were all very nice. My favourite thing was the wood heated hottubs. Just be careful they get hotter and hotter the longer they are lit! Food is homemade and healthy. Hot food from the kitchen can take a while because it's frozen but just order in advance. I recommend the veggie lasagna. Great stay solo even with poor weather.

Family and friends were keen to stay together in Graaff-Reinet for a farm wedding out of town. Profcon were very accommodating, helped with booking everyone in depending on their family needs; helped with organising a meet and greet for the evening before- which allowed both families to get to know each other before the wedding. The staff were always friendly and accommodating. The rooms were clean, neat and comfortable. The restaurant food was good and the restaurant helped with a post wedding breakfast. The whole stay enhanced the weekend.

Do not visit this hotel if you can afford to spend your money better. In disbelief as I type. Some of the reception staff gossip and don't greet guests on arrival so you have to kind of let them get on with it while you find someone who actually wants to welcome you as you check in. Careless is an understatement. A two-night's stay (2 single beds in one room) cost approximately R3 000,00. What exactly did we pay for? A room that smelled of heavy body odor, and Lord knows what else. Then upon requesting to be moved to a livable room, we were informed that they would prepare a suitable one. They didn't revert with any update for an hour while we sat in the stinky room, getting headaches from the stench. We had to call reception after which a porter was sent to take our luggage to the room next door, which smelled normal and fresh. You'd think that'd be the end of it. They apologized citing a mix up or error in allocation of rooms while I wondered exactly who the stinky room had initially been intended for (if it really was a mix-up/error). Health inspections don't seem to be a priority and it's quite concerning. Anyway, this room had no working air-conditioning/heater (it's in the dead of winter) so we called the reception for the maintenance guy who was very helpful. He replaced the batteries in the air conditioner's remote using those from the TV remote then brought new ones for the TV remote, for a TV that only has 3 channels to watch, mind you, the wifi has been 'down' for years. For context, we were exhausted from running loads of errands when we got there but had to wait in a stinky room for over an hour for them to prepare the room. We were irritable and sleep did not come easy. Never have I missed my own bed at home, while at a hotel as much as I did that night. We decided to stay in the next day (one of us wasn't feeling well after having to sit in a stinky room for over an hour) and informed housekeeping after only requesting a towel change and no further cleaning of the room. They took out the bins and let me replace the coffee and sugar while they did so. So I ordered breakfast on UberEats afterwards and stepped out for two/five minutes to collect it and someone (within that brief window) knocked on the door and opened it while one of us (who wasn't feeling well) was inside thinking I was at the door back from collecting the delivery downstairs. The unidentified male had entered the room without announcing himself. She was startled and asked him what he was doing in the room and he mumbled something about needing to check something on the balcony as he rushed out of the room. No one called or came afterwards. What a regrettable stay. We were so relieved to check out the next day to stay at a way better hotel nearby. Hospitality 0 Value for money 0 Peace of mind 0

The accomodation is really convenient to explore Port Elisabeth, as it is close to the city center and yet the area feels safer (which is something to be considered in South Africa). The room is spacious and spotless, and even has a kitchen.

Received a very warm welcome from reception and all the information needed. Hotel is well located right at beach with lots of fast food restaurants ,bars ,beach even have Chicken Licken restaurant at beach Walkable distance to boardwalk mall which is a cherry on top of this location . Only down side was Breakfast pack that lacks Tsogo sun / Southern sun hotels standards.Very poor.Room is great

I feel humble with the service standard of A&A Guesthouse. As we were the sisters in law, some of them were from other provinces but they were so impressed with everything. Cleanliness is 100%. I take my hat off to your cleaners, they are doing great job. Keep up the good. If the room with 4 bunk can have a window for the ventilation and it is too small and very hot.

Современный ремонт. Полноценная кухня со всем необходимое. Просторная ванная. Много приятных мелочи. Чай,кофе, молоко. Красивая обстановка

Not bad for a weekend but will not book there again.