Hotel 2-Star di Pahang, Malaysia

Hi, the price was great and included breakfast. However, the breakfast menu was quite disappointing. The front office service was excellent—there was a staff member (I’m sorry I didn’t catch his name) who was especially helpful. The maintenance team was also superb. However, it was quite frustrating when we were already tired and the room’s electricity kept tripping repeatedly, and we eventually had to change rooms. Initially, there were no towels provided as well. Overall, it was an okay stay.

I recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired. The Good: Comfort & Space Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent. Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles. Location: Perfectly situated for getting around Kuantan efficiently. The Bad: Maintenance & Missing Basics The property feels slightly neglected in terms of upkeep. In my specific room: The shower head holder was loose, making it difficult to use. There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower. The Ugly: Management & Customer Service This is where the experience fell short. The administrative side of this stay was disorganized and stressful: Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end. Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day. Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust. Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.

Love staying here, it has many amenities perfect for couples or solo travelers. Will definitely stay again next time.

The hotel is good for a 2-star hotel. Clean & quite spacious. 2 double beds for 4 people. Just a few things I'd like to mention. 1. We arrived at 4am and asked for a late checkout. The receptionist said we can check out at 4pm. Didn't know that we will be charged for the late check out. 2. The toilet flush needs fixing. It didn't stop & wasted a lot of water. 3. The parking isn't free. Everything else is okay. Won't mind staying here again next time, without a late check out. BTW the Petronas station next door is a plus if you need to fill up the gas.

Okay... the room didn't seem clean. The toilet smelled strongly of urine... the pillows were yellow and musty. I hope the cleaner is more thorough with cleanliness. Even if it's cheap, at least make it look well-maintained and clean. We're not asking for luxury, just comfort and cleanliness. Overall, okay. ❤️❤️

Easy check-in Toilet cleanliness - 3/5 Room - look old and a bit smelly, with old bed sheet and furniture Parking was not easy coz got many nearby hotel I stayed at the first floor, but have to go to the ground floor to use the iron & iron board. No iron at the floor.

Overall, the stay was pleasant and the location was convenient. However, there are a few areas that could be improved. The toiletries provided (shower gel and shampoo) came only in small bottle. It would be more convenient if refillable bottles or larger-sized toiletries were provided. The air conditioning was not as cold as expected. It was still acceptable, but it seemed like the unit may require servicing. The iron provided was quite old and unfortunately left a slight burn mark on one of my clothes. Replacing it with a newer and better-maintained iron would improve the guest experience. Other than these issues, the stay was satisfactory.

Overall decent stay at Golden Lodge. The room was itself was clean, bed was okay and clean towels. The bathroom is shared and throughout our stay we noticed it had not been cleaned by staff once (we were there four nights). It is a shower room so we had to wear shoes in the bathroom because there was no bathroom slippers provided. The environment itself is clean due to their no shoes inside policy. Lots of common space both inside and out which was great. 3 cute cats roaming the property. Great walking location near the town of Tanah rata. The staff however were quite unhelpful. They were quite silent and it didn’t seem like they cared about their guests. We were not asked once if we wanted new towels. We booked an extra night to extend and I requested that we stay in the same room (which the receptionist said was no issue the day before). Day of the extension it’s like they forgot that we extended? Even though it was the same receptionist I talked to the day before. They made us pay another sustainability fee (which we paid at the beginning of our stay) to extend one night? It was just a bit of a hassle explaining all of this to them for the receptionist to again be quiet and not say much.

This hotel is one of the best hotel in rompin. The other hotel in rompin is more bad than this hotel..so I took very wise decision when chose this hotel to stay..will repeat if come to rompin later

Nice room,clean,spacious room and bed..easy to access and easy to park motorcycle and car due have basement parking…