Hotel 2-Star di Pahang, Malaysia

I recently stayed at Hotel Seri Malaysia Genting Highlands for one night. The hotel has a rather dated appearance, and many aspects of the room, including the bed, wardrobe, and furnishings, seem unchanged for many years. While the room was spacious, the overall condition could benefit from refurbishment. The room itself was reasonably clean, but the bathroom was less impressive. There were visible signs of mould and some dirt buildup, particularly in certain areas of the toilet. One of the biggest drawbacks of my stay was the noise level. The hotel is located close to the main road at Gohtong Jaya, and traffic noise could be heard clearly throughout the night. As a result, I found it difficult to get a deep and restful sleep. Overall, the hotel may be suitable for a short one-night stay if you’re simply looking for a place to rest before heading to Genting Highlands. However, for a stay of two or three nights, I would probably consider other options, especially if sleep quality and comfort are important to you.

I recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired. The Good: Comfort & Space Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent. Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles. Location: Perfectly situated for getting around Kuantan efficiently. The Bad: Maintenance & Missing Basics The property feels slightly neglected in terms of upkeep. In my specific room: The shower head holder was loose, making it difficult to use. There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower. The Ugly: Management & Customer Service This is where the experience fell short. The administrative side of this stay was disorganized and stressful: Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end. Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day. Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust. Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.

Best for a one-night stay. Might be a bit difficult for tall people as the room size is small, but overall good ✨

1st night was good experience. staff was friendly. can't download pahanggo app to pay parking - not sure why. and staff offered to help. so I extended 2nd night stay. Unfortunately i did not ask for room service earlier so evening of 2nd night I had to ask for clean towel and fresh water bottles. I waited more than 1 hour and these items were not delivered. sent my kid down. He went up and down several times and they refused to release towel or water bottle. I had to call and they insisted they have sent/forgotten. By the time I got frustrated, and they realised that I am serious about needing towels and water, a lady finally came up at 11.30pm with fresh towel on condition that the dirty ones must be swapped and she insisted i look around for it to double and triple check the room. That was another stand-off on a very late night where I cannot find the old towels. And no water bottles.

Okay... the room didn't seem clean. The toilet smelled strongly of urine... the pillows were yellow and musty. I hope the cleaner is more thorough with cleanliness. Even if it's cheap, at least make it look well-maintained and clean. We're not asking for luxury, just comfort and cleanliness. Overall, okay. ❤️❤️

Easy check-in Toilet cleanliness - 3/5 Room - look old and a bit smelly, with old bed sheet and furniture Parking was not easy coz got many nearby hotel I stayed at the first floor, but have to go to the ground floor to use the iron & iron board. No iron at the floor.

This hotel is always my top choice whenever I'm in Kuantan, especially for short getaways or quick business trips. It's strategically located right in the city center, next to a food court and with a restaurant nearby. The hotel is clean and the front desk service is fast. The only downside is the water pressure, which isn't stable – sometimes strong, sometimes weak. Overall, it's good and suitable.

Overall decent stay at Golden Lodge. The room was itself was clean, bed was okay and clean towels. The bathroom is shared and throughout our stay we noticed it had not been cleaned by staff once (we were there four nights). It is a shower room so we had to wear shoes in the bathroom because there was no bathroom slippers provided. The environment itself is clean due to their no shoes inside policy. Lots of common space both inside and out which was great. 3 cute cats roaming the property. Great walking location near the town of Tanah rata. The staff however were quite unhelpful. They were quite silent and it didn’t seem like they cared about their guests. We were not asked once if we wanted new towels. We booked an extra night to extend and I requested that we stay in the same room (which the receptionist said was no issue the day before). Day of the extension it’s like they forgot that we extended? Even though it was the same receptionist I talked to the day before. They made us pay another sustainability fee (which we paid at the beginning of our stay) to extend one night? It was just a bit of a hassle explaining all of this to them for the receptionist to again be quiet and not say much.

This hotel is one of the best hotel in rompin. The other hotel in rompin is more bad than this hotel..so I took very wise decision when chose this hotel to stay..will repeat if come to rompin later

Nice room,clean,spacious room and bed..easy to access and easy to park motorcycle and car due have basement parking…