Hotel 5-Star di Inner Mongolia, China

Excellent service! Great location! Very clean and friendly. We asked for a late check out due to out late flight and the manager lady was extremely helpful and accommodating. She speaks fluent english too. I also needed urgent printing service and they helped me out with that as well. Rooms are spacious, well designed and well equipped. Highly recommend and will def come back here!

From the moment we arrived, our stay was truly exceptional. What stood out immediately was the staff—every single person we encountered, from the front desk team to the housekeeping crew, was genuinely friendly, professional, and went above and beyond to make us feel welcome. The breakfast was, without a doubt, a major highlight. It was far beyond typical hotel fare—everything was fresh, beautifully presented, and incredibly tasty. They offered a wide variety of options, including fresh fruit, inner Mongolian buuz, Mongolian milk tea and made-to-order hot dishes. It was the perfect, delicious start to every morning. Our room was spacious, spotlessly clean, and the bed was wonderfully comfortable, ensuring we had a peaceful night's sleep. This hotel offers amazing value and service, and we can't wait to return!

本次在呼倫貝爾、滿洲里度假的一週，選擇這家酒店入住，整體體驗極佳，全程舒心又愜意。酒店地理位置十分優越，出行便利，周邊遊玩、覓食都很方便，能沉浸式感受邊境城市獨有的魅力。酒店整體氛圍融合蒙元文化與俄羅斯風情，氛圍獨特雅緻，入住期間能看到不少俄羅斯旅客，氛圍感拉滿，沉浸式體驗兩國文化交融的獨特韻味。 酒店服務細緻貼心、周到暖心，尤其要感謝大堂經理託婭，服務極其盡責專業。出行期間我們攜長輩入住，託婭全程耐心關照、主動幫扶，細心照看長輩、主動解決入住各類問題，細緻入微的服務讓人倍感温暖，滿心感恩。 酒店早餐品類豐富、食材新鮮、口味地道，兼顧多元口味需求，大堂經理還主動為我們預先放置餐具、悉心提供礦泉水（長者吃葯），用餐體驗極佳。一週的度假住宿體驗滿分，舒適的環境、優質的服務、獨特的文化氛圍，讓我們徹底放鬆身心，完美解鎖呼倫貝爾的特色風情，非常推薦入住！

On the first day of our stay at the Shangri-La Hotel, when we went to the reception, most of the staff did not speak English. However, a lady named Zoe Zhou helped us wholeheartedly and was extremely kind and professional. Sugar was also very helpful, and we are truly grateful to her. We had a lot of luggage and it did not fit into our suitcase, so we asked a male staff member to bring us a box. He not only brought the box but also kindly provided tape as well. His thoughtfulness and willingness to help really impressed us. Overall, the staff’s sincere support and warm attitude made our first day at the hotel very comfortable and memorable. Thank you very much!

在小紅書上看到了這家酒店 提前做攻略 經過多方對比選擇了這家酒店 整體體驗超出預期，無論是環境、服務還是設施都讓人十分滿意，是一次非常舒心的入住體驗 酒店的地理位置很好，出行十分便利 遊玩覓食都很方便，不用花費多餘時間在路上 入住的房間空間寬敞通透還免費幫忙做了升級 整體採光和通風效果都很好 這個季節來正好温度不冷不熱 大廳是中式風格，房間的話就是簡約的風格 客房衞生做得特別到位，地面、桌面、角落都打掃得乾乾淨淨，床品 枕頭和床墊軟硬適中 不會特別軟，躺下特別解壓，晚上休息得非常安穩 衞生間乾濕分離設計很貼心哦。 工作人員的服務更是加分項尤其是幫我們辦理入住的前台麗麗和赤赤小姐姐 ，非常温柔耐心，給我們推薦了很多好玩的和好吃的地方 有任何問題諮詢，工作人員都會及時細緻解答，服務貼心周到，讓我們感受到了重視 酒店的隔音效果也很不錯，晚上十分安靜，完全不會被外界噪音打擾，睡眠質量有保障 整體來説，這家酒店性價比極高，硬件設施完善、衞生標準嚴格、前台小姐姐服務貼心細緻， 已經把這家店加入收藏，下次過來還會優先選擇入住，也真心推薦給各位出行的朋友！

room was clean and spacious. No complaints here. Checking in and out worked smoothly. But 2 things I have to complain about: 1) I have no idea why some people say the breakfast is great. For me and my wife it was terrible. Possibly the worst breakfast I ever had. Yes, they have a lot to offer. But somehow they make everything taste cheap and ”weird”. I ended up eating some dry bread with jam, because I couldn't eat anything else. I suspect that they don't cook by themselves, but buy some cheap readymade food and sell it as ”fresh”. Also, the breakfast still looks exactly the same as the pictures from more than 6 months ago. No change at all 2) no option to clean the clothes is ridiculous. I have no problem to pay or wash by myself but both they didn't allow me to do. I never saw this before. All in all it's not bad. If you don't care about the breakfast and don't want to wash your clothes, this hotel might be for you. The rooms are good and the service also very nice (apart from ”you can guess” the breakfast staff)

毗鄰烏海湖，房間內就可以看到湖景 服務：前台接待非常温柔，雙手接遞，會給女生專門安排在禁煙樓層 環境：隔音效果很好，房間也很寬敞 設施：停車有地面地下兩種選擇，前台還放置有各種救急小物件。就是房間裏太熱了，四月了還沒有停暖，空調也不能製冷，衹能徹夜開窗

The hotel is very interesting and rooms and decorations like this will not be found anywhere else . The breakfast was very busy with lots of people and seemingly not enough tables at peak times.

Very nice, clean room. Comfortable bed. Swimming pool and its shower facilities were excellent. Would recommend anyone who is passing through Chifeng.

Room was exceptionally clean and comfortable, with tasteful decor and well-maintained facilities. Service was excellent—staff were attentive, polite, and always ready to help. Housekeeping was consistent and thorough throughout the stay. A quiet and relaxing environment that made for a very pleasant experience. Highly recommended for both business and leisure stays in Hailar.