Hotel 4-Star di Banten, Indonesia

Location and free pick-up/drop-off service are very convenient for moving quickly from/to airport. Room is spacious. Check in and out are easy (although installing an app is a bit fastidious). Staff is good and speaks English and Mandarin. My only complaints are that room gets either a bit too hot (without AC) or too cold (with AC) while sleeping, and that the fridge makes a loud noise (but can be plugged off).

Had a cosy, quiet and enjoyable 5-night stay at Herloom's one-bedroom premier twin room. Experienced some problems with the balcony door and bad odour from below the kitchenette's sink, and the support came to rectify the issues promptly. Breakfast was fantastic. All the hospitality staff were courteous and, without fail, asked for feedback for improvement. Kudos to the customer service team! Special shout-out to Ranti, who greeted us every morning with her bright smile and was prompt to help with all the requests we had during breakfast. Great service with sunshine smiles even on rainy days! Will definitely recommend Herloom Hotel and Residence BSD to travellers for a comfortable stay at BSD.

The room is spacious and affordable, with a shopping mall downstairs, and Chinese restaurants nearby. Taxis are also readily available. It's one of my favorite hotels, and I'll definitely stay here again next time. Haha.

Lovely hotel, great value for money, nice breakfast options, pleasant pool. Stay here every time we want to be in tangerang! Staff are friendly and helpful too. I do have a suggestion though: I wanted a king bed non-smoking room and all deluxe rooms were occupied I asked if the double beda could be put together but would have been happy to pay extra to upgrade to executive but was not offered.

This hotel boasts a strategic location in Lippo Village Karawaci. Perhaps due to its age, the interior feels a bit dated and it lacks a multi-story parking garage. However, overall, the hotel is quite clean, offers comprehensive sports facilities, and has friendly staff.

I stayed here the night before an event for BSD. I arrived much earlier than the check-in time, intending just to drop off my luggage. However, my room was already ready, and they kindly let me check in, which was a huge help. The event venue was right in front of the hotel, which was incredibly convenient. The hotel room was spacious, and the shower had hot water, making for a comfortable stay. The amenities were by Senseisha. It's also close to Aeon Mall, so finding food was never an issue. Breakfast was a buffet centered around Indonesian cuisine, and it was delicious. I'd definitely like to stay here again if I have business in the area.

⭐⭐⭐⭐ 4/5 - Spotless, Great Location & Amazing Service! Had such a wonderful stay at Citadines West Jakarta! 😍 🧼 Cleanliness: 4/5 - The room was so clean and cozy, felt fresh the moment we walked in. 📍 Location: 4/5 - Super strategic in West Jakarta! Easy to reach malls, and the airport ✈️ 🍽️ Breakfast: 5/5 - So many varieties and everything was delicious! Loved the selection 😋 But the BEST part was the service! 💛 From the smooth airport shuttle pickup 🚐 to every single hotel staff, everyone was so kind and helpful. We arrived for a late night check-in 🌙 and the front desk still greeted us with the warmest welcome and made everything so easy. Really felt taken care of. Will 100% come back again! Highly recommend 🙌 #CitadinesWestJakarta #Citadines #JakartaHotel #HotelReview #BreakfastGoals #StaycationJakarta #CleanAndComfy #GreatService #TravelIndonesia

Stayed 1 night to catch early morning flight the next day at Terminal 2 Pros - Hotel is right above the check in gate 4 (domestic) and gate 5 (international) terminal 2 - breakfast starts early. We passed the restaurant at 3am and it was already serving food - there is room service and restaurant at the hotel open 24hrs and the food was good - room was comfortable Cons - there is no lift to the room floor. Had to use stairs to the reception with your luggage. After the receiption floor, had to go up to room floor.The escalator going up to room floor was broken - room nearest to the reception is number 40 ish. Good luck if u get room number 01 cause u will walk a long way carrying your luggage. There was trolley provided to carry your bag and the security guy helped. Despite the cons, this is still the best option if you need to get to airport early

Stayed here for a business trip. The facilities were pretty average, not what I'd expect from a hotel of this caliber. There were no USB outlets, and no power outlets under the desk for working. On the plus side, the staff's English was excellent, and it's quite close to the airport. The hotel has a convenient direct link to the mall, but the mall itself was just okay – a bit chaotic and not very high-end, more like a market, so not great for shopping.

Excellent location, right inside the airport. It's a five-minute walk to the check-in counters. However, the room facilities and breakfast were just average.