Hotel 5-Star di Central Visayas, Philippines

The room was very clean. We arrived early and the hotel kindly arranged an available room for us to rest in. It's about a five to six-minute walk to the beach, cutting through the Hannah resort in front. The hotel's Alona beach area is also very clean, located at one end of the beach. It's considered a more upscale resort on Boracay.

Overall, this was a satisfying 5-star resort, with the exception of its location. The staff were incredibly friendly, and the security was excellent, making for a comfortable and safe stay within the resort. There were also various activities offered by the resort, so there was plenty to enjoy without even having to leave. Most notably, the swimming pool is absolutely beautiful. It was even more stunning in person than in photos, and I'd be willing to return just for the pool alone. The only slight disappointment was breakfast. While the bread and fruit were good, the overall food selection was less than expected. I had the pho for three days, and the taste varied each day, which felt inconsistent. Additionally, the location is a bit secluded, so many massage parlors and restaurants don't offer pick-up/drop-off services. Most of the time, I had to rely on taxis, which made getting around a bit inconvenient. However, the resort's facilities and services were so excellent that I highly recommend it to anyone looking for a relaxing, resort-focused vacation. Conversely, for those planning daily excursions for sightseeing or food tours, the location might be somewhat inconvenient. Even if I visit Cebu again, I was so satisfied with this resort that I would book it again just for the swimming pool.

Although I checked in quite late and was unable to experience all of the services, I was still very satisfied with my stay. All of the staff were incredibly considerate, but what impressed me the most was how they always greeted and assisted guests with a genuine smile. They did their best to accommodate every request, so I honestly found it difficult to have anything to complain about. Perhaps because the weather wasn’t ideal, I felt that the hotel’s exterior had a much stronger visual impact than the view from inside the room.

Overall, it was excellent. The hotel environment was beautiful, the room was very clean, the front desk staff were very enthusiastic, and the breakfast was delicious with a wide variety. It offers great value for money, and I'll definitely be back.

Choosing an ocean view room was an excellent decision! The room was clean and lovely. It's connected to a mall with many luxury boutiques and restaurants inside. For Korean food, I highly recommend Yeonhwa on the second floor of the mall. Having a Starbucks nearby was a huge plus! Personally, I wasn't a fan of the shabu-shabu place. Besides the mall, the hotel's breakfast buffet offered dozens of great options, and the Italian restaurant was absolutely delicious. I had a wonderful stay! 💗

My family and I recently stayed at Crimson for a night, and the experience was nothing short of exceptional. My daughter absolutely loved the place, and the only word she could repeatedly say was, “AMAZING.” The buffet breakfast was outstanding, especially the wide variety of options available for kids. It was thoughtful touches like these that made our stay even more enjoyable. The foam party at the infinity pool was also a big highlight and added so much fun and excitement for the children. What truly made our stay memorable was the hospitality of the staff. Everyone was incredibly accommodating, warm, and approachable throughout our visit. During checkout, a piece of luggage belonging to a guest from Room 619 was accidentally loaded into our car. As soon as we discovered it, we immediately contacted the concierge, and the taxi driver kindly returned it to the hotel right away. Overall, we had a truly wonderful and memorable stay at the resort. Thank you for the excellent service and experience — we would gladly return and highly recommend Crimson to others.

The room decor feels quite dated, with the bathroom and various furnishings showing their age and a slight musty smell. The air conditioning automatically turns off when the balcony door is opened. The external environment is relatively good, with a park and a beach available. The pool is also well-designed, helping to distribute people. There's a 'naughty bag' (play area) suitable for different age groups of children, which requires a fee, though hotel guests receive a discounted rate. Breakfast gets very crowded, so expect to queue. Overall, it's suitable for a family vacation. However, if you have high expectations for the accommodation experience, you might want to choose a newer hotel.

The hotel room was beautifully designed and the bed was super comfortable. The bathroom area was spacious and I liked that the toilet was in a separate space. We had breakfast and lunch at Restaurant Uma, and both the food and service there were good. The irony is that this is the only place where we received good service at the hotel. From check-in, my name was repeatedly addressed incorrectly as 'Mr' instead of 'Ms', both verbally by staff and in emails and greetjng cards. Despite pointing this out to the manager on Day 2, I was still addressed as 'Mr' during check out on Day 3. This was very annoying and showed a lack of attention to detail. We also noticed that some guests were served welcome drinks while others were not, which appeared quite selective. Our room was also missing the beach bag, although the staff sent one over immediately after I pointed this out. What truly disappointed us was that on Day 1, when we returned to our room after dinner, we found that our room door had been left open by the turndown service staff. All our valuables and travel documents were inside the room. The hotel checked the CCTV and insisted that this was an “isolated case.” However, we have still not received any written incident report or follow-up email regarding what happened. Leaving a guest room unsecured after turndown service is a serious operational failure. When we raised the issue with the manager, the hotel offered complimentary spa treatments and a bottle of wine as a gesture of goodwill. However, it was offered too late and we did not have time to use the spa, and we could not drink the wine. Given the seriousness of the incident, these gestures felt rather disconnected from the actual issue and did little to address our concerns. What we would have expected was a proper explanation, written follow-up and a meaningful response to the security lapse. In addition, we booked a direct pool access room specifically to enjoy the convenience and privacy of having our own pool. However, during the day, I noticed that a staff member repeatedly entered our semi-private pool area for different tasks, including picking up leaves and flowers, testing the water quality and cleaning the pool. We had virtually no privacy while we were in the room, as he kept returning to carry out these tasks. In the end, I had to ask him to leave when he appeared for the 4th time! This is a beautiful resort, but the service is severly lacking. Unfortunately, the overall experience was definitely not up to the standards I would expect from an Accor property.

The hotel was very clean, and the service quality was excellent, making for a comfortable trip ✈️. Even when waiting for a taxi outside the hotel, the staff waited with us and chatted with us with a smile. As it was my first international trip, it created wonderful memories! The morning buffet was also a lot of fun, and everything was delicious!

We had a wonderful family stay at Dusit Thani Mactan Cebu. From the moment we arrived, we were impressed by the beautiful beachfront setting, relaxing atmosphere, and warm Filipino hospitality. The resort is perfect for families who want to slow down, spend quality time together, and enjoy a beautiful escape without having to leave the property. We especially loved the pools, the beach, and the peaceful surroundings. Everything felt comfortable and well-maintained. The staff were friendly, welcoming, and attentive throughout our stay. Their service really made us feel taken care of and added to the overall experience.