Hotel 5-Star di Central Visayas, Philippines

I was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.

The hygiene, environment, and service were excellent, nothing to complain about. Initially, I was given a room on the right-hand corridor off the elevator. Rooms in this location are directly on a thoroughfare, so the sounds of people talking and walking were incredibly loud. I didn't get any sleep that night. When I tried to communicate with the front desk, my English wasn't great, so the communication was a bit difficult. Luckily, Trip.com actively helped us communicate and eventually arranged a quiet room. However, there was a female staff member at the pool who seemed to discriminate against Chinese people. She clearly served two drinks at 9 PM, but when she saw I was Chinese, she insisted it was only one, while foreigners received two. This kind of service staff can bring a lot of negative impact to the hotel. I hope the hotel takes this seriously. Most importantly, the hotel's beach is extremely small, and the hotel itself is quite isolated. You can only stay within the hotel premises; going out requires a car. When booking hotels abroad, don't book too many days at once. If you need to check out early, Trip.com always gives evasive answers, saying the hotel won't allow refunds, implying that Trip.com has signed unfair clauses with the hotel.

Overall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch. However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel. I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already. We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised. Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience. Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of. Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival.

Traveling to the Philippines, I landed in Cebu and was worried about finding a good hotel. I booked one online beforehand, and it turned out to be quite a good value for money. Getting a taxi was also convenient. It was much better than I expected, hehe.

The room was very clean. It had a luxurious feel, and when we checked in, we were offered a tropical drink. There are casinos and a shopping mall nearby, so I think you'll have a comfortable stay.

My family and I recently stayed at Crimson for a night, and the experience was nothing short of exceptional. My daughter absolutely loved the place, and the only word she could repeatedly say was, “AMAZING.” The buffet breakfast was outstanding, especially the wide variety of options available for kids. It was thoughtful touches like these that made our stay even more enjoyable. The foam party at the infinity pool was also a big highlight and added so much fun and excitement for the children. What truly made our stay memorable was the hospitality of the staff. Everyone was incredibly accommodating, warm, and approachable throughout our visit. During checkout, a piece of luggage belonging to a guest from Room 619 was accidentally loaded into our car. As soon as we discovered it, we immediately contacted the concierge, and the taxi driver kindly returned it to the hotel right away. Overall, we had a truly wonderful and memorable stay at the resort. Thank you for the excellent service and experience — we would gladly return and highly recommend Crimson to others.

The room decor feels quite dated, with the bathroom and various furnishings showing their age and a slight musty smell. The air conditioning automatically turns off when the balcony door is opened. The external environment is relatively good, with a park and a beach available. The pool is also well-designed, helping to distribute people. There's a 'naughty bag' (play area) suitable for different age groups of children, which requires a fee, though hotel guests receive a discounted rate. Breakfast gets very crowded, so expect to queue. Overall, it's suitable for a family vacation. However, if you have high expectations for the accommodation experience, you might want to choose a newer hotel.

Due to our baby's sudden gastroenteritis, we had to switch hotels last minute. We were feeling anxious and exhausted, but unexpectedly, we found a family-like warmth here. Late at night, I tentatively called the front desk, not expecting much, but to my surprise, the hotel quickly prepared a warm bowl of plain congee and delivered it to our room. The congee was fragrant and perfectly soft, and at that moment, I was truly touched – for a sick child, this was more precious than any delicacy. The hotel staff were incredibly thoughtful; they continuously checked in on our baby's recovery and offered considerate assistance, instantly calming our frantic hearts in a foreign place. Once our baby felt better, we finally had the energy to visit the beach. The beach here was uncrowded, with fine sand and a gentle sea breeze. The entire bay was as serene as a painting, making for an absolutely fantastic experience. Truly great hotels aren't just about luxurious facilities; they're about the human touch they provide during unexpected situations. I wholeheartedly recommend this place to all families traveling with children. It offers not just beautiful scenery, but also genuine warmth. We'll definitely choose to stay here again next time! 🙏❤️

The hotel's service, facilities, and cleanliness were all top-notch. The only thing that wasn't great was the beach. It was quite small, and more importantly, the sand wasn't really sand – the grains were very large, making it uncomfortable to walk on even with flip-flops. If you go, it's definitely more worthwhile to spend your time at the hotel's infinity pool. The buffet was also good; someone was celebrating a birthday, and it felt very ceremonial, similar to Haidilao in China. Finally, I had originally wanted to try the hotel's Thai restaurant, but at 12 PM, they told us it was closed for the day. Also, the Thai massage on the second floor didn't open on time in the morning 😅

One of the highlights of our stay was the complimentary hotel transfer service. It saved us so much time, and the staff even helped us with the check-in process, allowing us to skip the long queues and simply relax. Enjoying breakfast at the beachfront restaurant while feeling the cool sea breeze was truly one of the most memorable moments of our stay. The hotel uniforms were elegant, and every staff member greeted us with genuine warmth and beautiful smiles, making us feel welcomed throughout our visit. We had a wonderful experience and would definitely love to return.