Hotel 5-Star di Central Visayas, Philippines

I was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.

Reception was a bit cold. Emailed them we’re celebrating our wedding anniversary and requested a surprise room set up for my husband yet the manager does not read email on time as they knocked on the door at 6pm to offer the “surprise”. Bathroom toiletries are ill equipped— for the price of the room I don’t want to be asking room services for lotion or earbuds! Booked a celebratory dinner at Dip, their open wines are past their acceptable rate, we requested to open a fresh bottle. Surprised to see them return the “expired ones” back on shelf after using an “oxy vacuum machine”. Sad. Our server is very good and polite, a snappy young man (sorry forgot his name). Thank you dong, you’re really attentive. Food: Beef cheek was good, but not the Wagyu beef, it has a lot of inedible parts— disappointing for the price. The side dishes were good. Breakfast is an okay spread.

The design is quite good, but the renovation seems a bit shoddy. The wardrobe door couldn't close completely, letting light in all night. The night light had a really odd color. For the buffet breakfast on weekends, you'd have to queue if you went late. The food covered all of Asia, which was interesting.

I had such a wonderful experience staying at this hotel. From the moment we arrived, everything felt comfortable, welcoming, and well taken care of. The staff were very friendly, accommodating, and professional throughout our stay. They were always willing to assist whenever we needed something, and their warm attitude really made a difference. The room was clean, comfortable, and spacious enough for a relaxing stay. Everything was well maintained, and the bed was especially comfortable, which made it easy to get a good night’s sleep after a long day. I also appreciated how clean the bathroom and other areas of the room were. You can really tell that the hotel puts effort into maintaining a good standard of cleanliness. The location was also convenient, making it easy for us to get around and access nearby places. The overall atmosphere of the hotel was peaceful and relaxing, which made our stay even more enjoyable. What I appreciated most was the overall service. Sometimes a hotel can have beautiful rooms, but it’s the staff and the little details that really make the experience memorable. Here, we felt genuinely welcomed and well looked after. Any questions or requests we had were handled politely and efficiently. Overall, I’m very happy with our stay and would definitely consider coming back again. It was a comfortable, pleasant, and stress-free experience from beginning to end. I would highly recommend this hotel to anyone looking for a clean, comfortable place with friendly staff and great service. Definitely one of those places where you leave feeling satisfied and already thinking about coming back! Thank you to the entire team for making our stay such a lovely experience. ❤️

One for the books! Everything is impeccably done from the service to the food! Earl who assisted us with our check in and check out was brilliant, helpful and professional. We are very delighted with our stay and we look forward to staying in Nustar hotel again.

The best stay we had was at this resort in Cebu,we booked a villa and it was absolutely amazing experience. We had private room for our breakfast and had special cocktail and canapes which was amazing .The restaurant food was also so good.The in room breakfast Setup was done well ,all services in the villa was excellent . Resort is beautiful and very peaceful aswell.The spa treatment was excellent. Service for drop of to the airport was so convenient aswell. The staff are so lovely, friendly and so helpful.This place is a dream will definitely would love to come back and stay again.

The room decor feels quite dated, with the bathroom and various furnishings showing their age and a slight musty smell. The air conditioning automatically turns off when the balcony door is opened. The external environment is relatively good, with a park and a beach available. The pool is also well-designed, helping to distribute people. There's a 'naughty bag' (play area) suitable for different age groups of children, which requires a fee, though hotel guests receive a discounted rate. Breakfast gets very crowded, so expect to queue. Overall, it's suitable for a family vacation. However, if you have high expectations for the accommodation experience, you might want to choose a newer hotel.

The hotel room was beautifully designed and the bed was super comfortable. The bathroom area was spacious and I liked that the toilet was in a separate space. We had breakfast and lunch at Restaurant Uma, and both the food and service there were good. The irony is that this is the only place where we received good service at the hotel. From check-in, my name was repeatedly addressed incorrectly as 'Mr' instead of 'Ms', both verbally by staff and in emails and greetjng cards. Despite pointing this out to the manager on Day 2, I was still addressed as 'Mr' during check out on Day 3. This was very annoying and showed a lack of attention to detail. We also noticed that some guests were served welcome drinks while others were not, which appeared quite selective. Our room was also missing the beach bag, although the staff sent one over immediately after I pointed this out. What truly disappointed us was that on Day 1, when we returned to our room after dinner, we found that our room door had been left open by the turndown service staff. All our valuables and travel documents were inside the room. The hotel checked the CCTV and insisted that this was an “isolated case.” However, we have still not received any written incident report or follow-up email regarding what happened. Leaving a guest room unsecured after turndown service is a serious operational failure. When we raised the issue with the manager, the hotel offered complimentary spa treatments and a bottle of wine as a gesture of goodwill. However, it was offered too late and we did not have time to use the spa, and we could not drink the wine. Given the seriousness of the incident, these gestures felt rather disconnected from the actual issue and did little to address our concerns. What we would have expected was a proper explanation, written follow-up and a meaningful response to the security lapse. In addition, we booked a direct pool access room specifically to enjoy the convenience and privacy of having our own pool. However, during the day, I noticed that a staff member repeatedly entered our semi-private pool area for different tasks, including picking up leaves and flowers, testing the water quality and cleaning the pool. We had virtually no privacy while we were in the room, as he kept returning to carry out these tasks. In the end, I had to ask him to leave when he appeared for the 4th time! This is a beautiful resort, but the service is severly lacking. Unfortunately, the overall experience was definitely not up to the standards I would expect from an Accor property.

The hotel was very clean, and the service quality was excellent, making for a comfortable trip ✈️. Even when waiting for a taxi outside the hotel, the staff waited with us and chatted with us with a smile. As it was my first international trip, it created wonderful memories! The morning buffet was also a lot of fun, and everything was delicious!

We had a wonderful family stay at Dusit Thani Mactan Cebu. From the moment we arrived, we were impressed by the beautiful beachfront setting, relaxing atmosphere, and warm Filipino hospitality. The resort is perfect for families who want to slow down, spend quality time together, and enjoy a beautiful escape without having to leave the property. We especially loved the pools, the beach, and the peaceful surroundings. Everything felt comfortable and well-maintained. The staff were friendly, welcoming, and attentive throughout our stay. Their service really made us feel taken care of and added to the overall experience.