Hotel 4-Star di Lombardy, Italy

Very well located in front of central station, it will be even more perfect if I can do early check in, and hope they can prepare the water boiler in the room in order to make the tea with hot water or cook some instant noodles when you don’t want to go out in the freezing night as I tried to dial 9 to bring the water boiler but no one is answering so the phone! And the cleaning lady forgot to clean away the towel of the previous customer ( maybe it’s because it was hanged behind the door) which never happened before

The room was fine but it definitely needs some fixing. The mirror wasn’t lined up properly and the shower door didn’t close right. It looks fancy at first but the materials actually feel quite cheap. The worst part was the bathroom light. It’s on a timer with no proper switch. If you stay in there more than two minutes it turns itself off. The light went off while I was showering and I almost slipped so many times. Super unsafe and really annoying. Breakfast was pretty bland. Not much choice and the bacon was overcooked. I only had some pancakes. It’s absolutely not worth 18 euros and not even that good. The only real positive is the location. It’s close to the central station which is really convenient.

Room was double booked on arrival! Room amenities very modest (no shower cap, ear buds, tooth brush, stationary set). Service level at front office not going above and beyond minimum. Very large TV set, really nice to watch with a good selection of international channels. Easy accessible secured parking and free shuttle to train station/airport. Overall a decent hotel close to Malpensa airport and opposite a small shopping mall as well as golf course.

From the exterior, the hotel and its rooms look decent, but for the price it is not. The (double) room lack of space, the AC was not functioning and the bathroom was poorly designed (there are no doors for the shower, only curtains that don't prevent the water from getting out). There is only a hairdryer. Every day, the sheets and towels are cleaned, the mini fridge is refilled with soft drinks and same with the toilet products in the bathroom. After a night, we had itching the next day on the legs and arms. The location is ok, 5 minutes walk to the subway station.

During the winter the AC is not working, so you can not adjust the temperature in the room (the heating system works and some rooms are too hot); there is no kettle in the room, but you get 2 bottles of water. Free parking available on site, rooms are big and clean.

The hotel was conveniently located near the airport and the shuttle was very helpful. Room was clean but located near the elevator and an alarm went off in the middle of the night. I had a simple dinner at restaurant (chef’s choice ravioli and aperol spritz), but 2 hours later was so dizzy I could barely stand or sleep. I managed to check out at 5:00am but was very ill and had to vomit in the airport. The dizziness lasted the whole day and it was quite terrifying. I cannot say it was caused by the restaurant food, but the other travelers in my party who didn’t eat there were fine. It was a traumatic experience I hope to forget.

The hotel is situated next to the railway station, offering a tranquil setting amidst the bustling city centre. Surrounded by a variety of dining and entertainment options, it provides well-appointed room that are clean , bright and comfortable. The buffet breakfast is reasonably priced. For business travellers, it is the preferred choice. I shall certainly stay here again next time. Thank you.

I booked four nights, and right after I made the reservation, Ctrip lowered the price of the same room type and conditions by nearly 550 CNY and refused to refund the difference. As a Black Diamond member, I felt deeply betrayed. Now, I would like to make some comments on the hotel itself. First of all, overall this hotel is quite good. The front desk staff are very polite and helpful, the room cleaning staff are also very courteous, and the breakfast is fairly plentiful. Next, I will truthfully record some flaws that I cannot accept: 1. My room for the first night was 31, located behind three elevators. Starting around 6 AM, the noise from the elevators kept me awake and prevented me from falling back asleep. It was a truly unbearable ordeal! Thankfully, the front desk changed my room for the second night; I'm grateful for the gentleman's assistance. 2. There was a dead fly by the window in the new room, which was disgusting. I took care of it myself. 3. There are two major problems in the bathroom: the towels are dirty and have a sour smell even when not in use. Also, the showerhead has a very low water flow due to limescale buildup. 4. The spotlight above the room door had fallen down, and because it was the weekend, no one was there to maintain it. It's really ridiculous. Unahotels is a hotel chain I really like, and pointing out these problems is simply hoping the hotel will improve its quality and ensure a basic level of quality for our guests.

The hotel itself is big and has over 500 something rooms. My room was very relaxing, tranquil, very sunny and quiet. The breakfast was above average compare to what Italians eating for breakfast. The hotel is 12 minutes walking distance from metro station and 20 minutes to Penny, and other shops. The location is good. The only downside if you having an early flight to the airport,  there is no public transportation available, taxi is expensive charged by the hotel for €140. There is a free shuttle bus provided by the hotel,  unfortunately leaves between 6:30AM-8:30 AM, and in the evening for about 2 hours. In the hotel there is a small gym only. It is value for money.

Great place for stay. Bus station and railway station are 5 minutes walk away. Easy to get from the airport Bergamo.