Hotel 3-Star di Perak, Malaysia

On the whole of Pangkor Island, the Hornbill Retreat is the best hotel. The facilities are very new, and I particularly love the dry/wet separation in the room layout. The wash basin and shelves are set up in the middle corridor, which is very convenient to use, allowing space for luggage and various items. The row of benches outside the room is perfect for an immersive experience enjoying the mountain views and chatting with family and friends – it's fantastic. The owner personally greeted us and gave a brief introduction and arrangement. His Chinese is excellent 👍. The hotel has its own restaurant, and the complimentary breakfast is very high-end. It's open to the public for breakfast and dinner, but not lunch. Surprisingly, the prices are even cheaper than outside cafes, and the food is tastier 😋 – truly amazing! The restaurant offers sea views, and on clear days, you can even catch a beautiful sunrise!

Extremely Disappointing Experience – Poor Coordination Between Trip.com and Beestay I had an extremely stressful and disappointing experience with Trip.com and Beestay when booking 3 rooms at Kamalodge Taiping for a family gathering. I made the booking through Trip.com, received the booking confirmation email and completed the payment. Naturally, I assumed that everything was confirmed and settled. However, on the day of check-in, at around 10 am, I contacted the WhatsApp number provided in the confirmation email (Beestay) to reconfirm my reservation. To my shock, I was informed that my reservation was not in their system! Despite explaining that I had already paid and forwarding the booking confirmation email as proof, Beestay simply told me to go to Kamalodge to find out whether my reservation was confirmed. This was completely unacceptable. I tried calling the landline number provided multiple times, but nobody answered. With no clear confirmation and no assurance that we would have accommodation, I eventually contacted Trip.com customer service for assistance. Unfortunately, even Trip.com was unable to reach either Beestay or Kamalodge despite repeated attempts. This situation caused enormous emotional distress and anxiety, especially because this was a family gathering involving family members travelling from Ipoh, Kuala Lumpur and Kulim. Imagine having everyone travelling to the destination without knowing whether the accommodation we had already paid for would actually be available. The uncertainty and stress were completely unnecessary and threatened to ruin our family gathering. Thankfully, upon arrival at Kamalodge, the receptionist confirmed that all three rooms were reserved. However, approximately 30 minutes after I had checked in, Trip.com customer service called me to say that they were still unable to contact Beestay and offered me a refund! This raises several serious questions: 1. Why did Beestay, as the agent handling the reservation, have no record of a fully paid booking confirmed through Trip.com? 2. Why was I, as the paying customer, asked to physically go to the property to verify my own reservation? 3. Why was Trip.com unable to contact either Beestay or Kamalodge when a customer was facing an urgent accommodation issue? 4. What is the point of receiving a booking confirmation and making full payment if neither the booking agent nor the platform can provide assurance that the reservation is valid? A refund is NOT an adequate solution to the stress, anxiety and inconvenience caused, particularly when travelling with a large family group. I expect Trip.com to take responsibility for the reliability of its booking partners and improve its coordination with third-party agents. Customers should not have to spend their holiday chasing agents and hotels to confirm reservations that have already been paid for. This experience has seriously affected my confidence in Trip.com. I hope the company investigates this incident, addresses the failure in coordination with Beestay and Kamalodge, and provides a proper explanation rather than simply offering a refund. I would strongly advise Trip.com to improve its booking verification and customer support procedures to ensure that no other customer has to go through this distressing experience.

A big corner house with 9 rooms. Spacious hall living room with TV channels. Dining set with tablewares. No stove no utensil for cooking. A fridge, microwave and water dispenser with hot, warm and cold water. Downstairs has a shared toilet too. Clean and nice. Last minute 5pm on the spot booked this unit. Instant confirmation and easy self check in instantly. Fast response from the incharge person. I booked Family room for 5pax on the first floor. 2 bedrooms with a joint toilet. Room8 spacious 1king 1single. Room9 1queen. Very comfy thick beds. TV in the room cannot be used. Old mother need to go downstairs to watch TV at the living hall. Its fine quite convenient and comfy to sit in the living. Greeting many guests coming in and out haha. Very affordable price. Nearby restaurants and attractions. Great stay! Thanks!

The hotel is located on the edge of the old town, with the front desk and restaurant both on the 12th floor. It's about 380 meters to Concubine Lane, roughly a 6-minute walk. The interior decor and furnishings are relatively new, but it's a bit inconvenient that there are no lights or power outlets by the bed.

The place is very clean, peaceful, and relaxing, making it a perfect getaway to unwind. The rooms and facilities were well maintained, and the overall atmosphere was comfortable and welcoming. The food was delicious, with a good variety of choices. The staff were also friendly and helpful throughout my stay. I truly enjoyed my experience and would definitely recommend this hotel to anyone looking for a relaxing vacation

Overall Rating: ★★★☆☆ The apartment's biggest advantage is its excellent location. There are plenty of restaurants, cafés, convenience stores, and shopping options within walking distance, making it very convenient for families and larger groups. The host was responsive and replied promptly when we raised issues during our stay. Unfortunately, the cleanliness and maintenance of the property fell well below our expectations. We encountered ants throughout the apartment—including the living room, sofa, dining area, kitchen, bedrooms, and bathrooms—which made it difficult to enjoy our stay. Although the host provided insect spray after we reported the issue, the infestation was so widespread that spraying the entire apartment was neither practical nor a comfortable solution. Several areas were dusty, the curtains had a noticeable layer of dust, and the bedsheets and toilet rolls appeared old. We were also charged RM60 for an extra bedsheet for two nights, but the condition of the bedding did not justify the additional fee. The sofa showed signs of wear, and one of the ceiling fans was noisy during operation. For larger groups, please note that when someone showers upstairs, the downstairs bathroom cannot be used properly due to water pressure issues. We were informed that this affects every unit in the building, suggesting it is a known issue rather than an isolated incident. The facilities were also disappointing. The jacuzzi was unavailable during our stay and appeared to be non-functional, making it more decorative than usable. The host initially agreed to compensate us for the cleaning fee due to the cleanliness issues, but we did not receive any further update after that. Overall, the apartment has great potential because of its strategic location, but significant improvements in cleanliness, pest control, maintenance, and facility upkeep are needed before I could recommend it to others. Pros Excellent location with many restaurants, cafés, and shops nearby. Responsive communication from the host. Cons Widespread ant infestation throughout the apartment. Dusty environment, including dusty curtains. Old bedsheets, worn furniture, and additional bedding charges that did not reflect the quality provided. Noisy ceiling fan. Water pressure issue prevents simultaneous use of upstairs and downstairs bathrooms. Jacuzzi was not usable, just a decoration. Compensation for the cleaning issue was promised but never followed up.

Is abit hard to find but thanks for the clear guidance sent through what’s app by the host. Everything is very clean. The check in and check out instructions are clear and easy to follow. There are a lot of parking space provided and just in front of the gate. Overall, I would recommend this stay for sure.

The location is great, within walking distance to all the places I wanted to go. There are just a few areas that could use some improvement. The underground parking lot is a bit steep, so you have to drive slowly, otherwise, cars with lower clearance might scrape. The elevator is a bit slow, and sometimes it doesn't stop when you press the button, going straight up or down instead, meaning you have to wait again. Breakfast was a bit disappointing, but luckily there's plenty of great food outside.

The hotel offers simple and clean accommodations, and although it is an older establishment, it is well-maintained. A cash deposit of RM50 is required, which may be inconvenient for guests who do not typically carry much cash. The presence of numerous dogs along the pavement outside can be intimidating. My room faced the road, resulting in some traffic noise. Aeon is conveniently located across the road, accessible by car, and several restaurants are situated on the same row as the hotel.

M Boutique Hotel has a beautiful eclectic design which captures the attention the moment I walked in. The gentleman who processed my check in is a friendly chap with good service and is willing to help me with my request. The other counter staff are helpful and had excellent service too. The room is clean and amenities are sufficiently good. The bed and pillow have just the right balance between hardness and softness. The Japanese restaurant serves pretty nice set lunch too. Some things that can be improved: The gym can do with an FTS machine and the interior smelled abit stale. I encountered a small cockroach in my room on the day where I was about to check out.