Hotel 3-Star di Lesser Poland, Poland

Good, but not without issues. The hotel is perfectly located - just a 10-minute walk from the airport. That's the main advantage. Ideal for early flights. There's also a shuttle from the hotel (for those with luggage), which is another plus. But the service was disappointing. Upon check-in, we had two connecting rooms (with 2 people in each), but only one set of towels was provided. We had to ask for extra ones. About breakfasts: In other Hampton hotels in Krakow, even with more guests, everything was always replenished on time and the buffet was fully stocked. But here, the staff couldn't keep up. People were queuing, waiting for omelets and other hot dishes. The selection is already smaller than in the other Hampton in Krakow - and when it runs out, it's quite frustrating. In the evening, there was a small incident at the restaurant, but the staff member apologized and gave us a discount - thank you to her for that. Otherwise, everything was fine: clean, comfortable beds, friendly reception staff. Conclusion: For an overnight stay before a flight, it's a good option thanks to its location. But the service and breakfast organization need to be improved to match the standards of other Hampton hotels in the chain. ::: Хорошо, но не без нюансов. Отель расположен отлично — 10 минут пешком до аэропорта, это главный плюс. Для ранних вылетов идеально. Также есть шатл от отеля (для тех, кто с чемоданом), это тоже плюс. Но обслуживание разочаровало. При заезде в двух смежных номерах (по 2 человека в каждом) положили всего один комплект полотенец. Пришлось просить дополнительно. Завтраки — отдельная история. В том же Кракове в других отелях Hampton при большем количестве гостей всё всегда было вовремя и столы полные. А здесь сотрудники не успевали пополнять блюда. Люди стояли в очереди и ждали омлет и другие горячие блюда. Ассортимент итак небольшой, меньше, чем в том же отеле в Кракове и когда пустует — это неприятно. Вечером в ресторане случилась неприятная история с нашим заказом, но сотрудница извинилась и сделала скидку — за это ей отдельное спасибо. В остальном всё хорошо: чисто, кровати удобные, персонал на ресепшене приветливый. Вывод: для ночёвки перед вылетом — вариант хороший благодаря локации. Но сервис и организацию завтраков стоит подтянуть до уровня других отелей сети Hampton.

A wonderful, cozy apartment in the very heart of Zakopane, a few steps from Krupówki and other attractions. It's very convenient both for hiking and skiing, as it is very easy to get from there to Tatra Mountains trails and ski lifts. Also, a very helpful lady at the main reception desk. I would gladly return to this place.

Our stay at the hotel was very pleasant. The included breakfasts were excellent. Overall, a 10/10. We would definitely choose the Q HOTEL chain again if the opportunity arises. Highly recommended.

Everything was great during my stay. The hotel was very comfortable and the service was excellent. The only thing that was not entirely clear to me is how the security deposit will be refunded. I would like to know how the refund process works and how long it usually takes to receive the amount that was requested upon arrival.

The positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice. The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage. The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.

I really liked the Columbus Hotel. It's just a few minutes' walk from Grzegorzki train station, which is the next stop after the main station Rynek, coming from the airport. I was in a twin room with a balcony, bathtub, fridge, complimentary water, toiletries. Lovely, bright and clean, comfy beds and nice bedding. Breakfast was delicious. The scrambled egg and little sausages were so tasty. The cakes were lovely with coffee afterwards. Also cereal, meats, cheese, fruit, yoghurt and breads and juices. Lovely and quiet, never heard a sound from other guests in their rooms. A real calm and relaxed vibe. There's also an outdoor seating area and a shop across the road. The tram stops are just to the side and are so easy and frequent. Ticket machines are at the stop, or you can pay on board. Don't forget to validate your ticket. Great base for exploring the Jewish quarter and ghetto, Schindler Factory Museum and don't miss the Plaszow guided tour, a highlight so far. Tram 3 and 24 takes you there from outside hotel and coats 4 zlotys. They are in the process of building a museum there, so it's going to be much busier in the future. Go now while its not as well known. I would definitely return to Columbus hotel, an excellent choice, enjoy!

PROS *Lovely spacious rooms with nicely refurbished bathrooms. *The breakfast area looks presentable with a fairly decent selection. *Bottled water is provided daily, you just have to make sure you hang the sign to request to clean the room. *Hotel is centrally located right by the square. It’s near grocery stores, restaurants, donut/pastry shops & souvenir shops. CONS *The carpets “looked” dirty & old, not very pleasing to look at but they’re not - just gives that impression! *The main downside for me is the noise. Our room was facing the front which is where pedestrians walk through to the square. Earplugs were supplied by Hotel but they didn’t make a difference. There were loud revellers until 4:30am daily, then once that ends, the delivery trucks & refuse collectors pass through which were just as loud! Needless to say I didn’t get a full night sleep for 4 nights. Overall, it’s a clean & very reasonably priced hotel. May I also add we are a group that booked 4 rooms. 2 rooms were in the quiet side but the other 2 were in the noisy part. Not all rooms are the same. However, if you can sleep through anything then this wouldn’t be as much of an issue as it was for me.

Five star rating 😊 The room was cleaned and tidy, and had a modern decoration. The staff are all accommodating and very helpful in providing you information about the City (krakow). Most of the stuff are very friendly and I almost felt I was home the way I was accommodated and treated. Overall, I highly recommend the place. Superb experience😊👍🏻🫶🏻

This is a nice small apartment. The kitchen has a saucepan and frying pan with a few utensils, which are enough for basic cooking. The fridge is handy. The shower is warm and has good pressure. The air conditioning works. I was on the top floor. There's a lift. I had a balcony overlooking the cemetery. The basement has a washing machine but I didn't try it. It's about a 12 minute walk to Krakov Glowny station. From there, it's about 10 minutes to the main square and another 20 minutes to the old town. Communication with the property owner was good and generally fast. Contrary to the Trip listing (May 2026), this apartment has no front desk. As I later read in a review, it's self check-in. Unfortunately, the instructions weren't sent to me. I called the property when I was there and they sent them via WhatsApp. Make sure you have the instructions before you go! I wasted time trying to use the QR code on the front door. This is not for the apartment. I wanted to extend my stay but the property was booked. I left my water bottle behind. The owner arranged for the service staff to meet me the following day to return it.

A beautiful 19th-century building in the heart of Krakow, well-restored with elements of antique decor. I must commend the breakfast: everything was fresh and of good quality, with a decent selection. The staff are excellent, working like clockwork – helpful and pleasant. High ceilings, huge bathrooms – this hotel definitely has a unique charm. The stained-glass window above the magnificent central staircase is a highlight. I only booked for a few hours due to some *********** quirks, as a temporary option before my main hotel, but next time, Pollera will be my primary choice. The prices are also very reasonable. The magnificent theater building across from the hotel is stunning!