Hotel 3-Star di Indiana, United States

Check in and check was very easy and friendly staff. The room very large and clean. Not a very good view of the nuclear plant. However we only stayed one night. The only issue I had, I left a blouse behind in the room after I checked out, I called as soon as I left to tell the hotel. They transferred my to security Know one took my information. I stopped back at the hotel at night after coming back through town later that night and the staff had no idea what I was talking about. I called again the next morning a very nice lady at security took all my information. She checked on my blouse and still it was not turned it in. .I literally left it right on the bed and told security where I left it they assured me the staff is excellent at turning items into lost and found. At this point still is lost! very frustrating.

This hotel is very strange, I booked twice, the bill price, the actual deduction and the same as Ctrip sent to me, two days ago the deduction is inconsistent, Ctrip attitude is not bad for me to handle, now this bill is not The same, the scheduled time is 127.33 US dollars, check out the bill is 139.23 US dollars (this is added state tax, I can understand), but my bank card actual deduction is 174.23 US dollars, the difference is too big. The last day of 2018 actually made me worry about this matter. This should be given a bad review.

The overall environment and service are good. It takes less than 10 minutes to walk to South Bend University Stadium, which is very convenient. There are also many places to eat nearby, with different tastes to choose from. There is a traditional American bar, where you can order beer and experience different lifestyles and culture.

To begin with the front desk clerks were great and courteous. The room was clean and comfortable. The pool was closed & it was June 1st, so that was a bummer. They advertise a gourmet breakfast, to my surprise --- it wasn't even close, no cream for the coffee, one of the juice drinks were out , no yogurt, then to top it all off ---- The waffle machine was disgusting!!! Dirty, & when I asked about the lady making a waffle ahead of me about her waffle sticking to the waffle maker,the host said ” well, it's because all of the non stick coating on the waffle maker is worn off” & the hotel was supposed to be getting a new one!!! When I wiped it with a napkin - black stuff appeared on it... So needless to say NO Waffle for me Today!! The waffle maker shouldn't have even been in use! Wow. And the temperature of the sausage Links were cold to the touch!! Very disappointed, Louann Archer/Steven Vaughn

We enjoyed our stay. My grandson stated, “This is a nice hotel” as we entered the lobby. Crystal was an excellent and accommodating agent at the front desk. The room was clean and hallways were nice even though some were being refurbished.

We arrived an hour early for check in but the lady at the counter pointed at sign that they are still cleaning the room. I understand but the parking lot was empty, and surely there was at least one ready. However I understand its a rule for a reason. She seemed troubled that we were there wanting to try to get unpacked early. If it was exceedingly clean I may not write a review. However there was a used coffee pod still in coffee maker, and the bathroom coulda used some additional cleaning. Toilet had stains and tubs corners were dirty from buildup.

This hotel was extremely convenient to visiting  my granddaughter. Plenty of restaurants nearby. The one thing that was a problem was the water pressure in  the shower. My hair is not very long and it took forever to get the shampoo out. Overall, comfortable visit.

We were traveling for a volleyball tournament and needed a hotel for Saturday/Sunday. I had read an earlier comment that the hotel was very loud with the volleyball teams staying there. We did not have any problems with noise of any type. Check in and check out were very quick. The room had 5 USB ports for charging electronics along with the regular outlets that you could put a charger into. There was a mini fridge, coffee maker with coffee, and microwave. Beds/pillows were comfortable. Would stay again and will recommend to friends.

I ASKED FOR A REFUND AND THEY ARE TELLING ME TRIP.COM NEEDS TO REACH OUT TO THEM DIRECTLY.  PLEASE HELP ME WITH THIS.  THE ROOM WAS NEXT TO THE ELEVATOR AND THE MECHANICAL ROOM.    IT WAS SO NOISY WE DIDNT GET MUCH SLEEP.  THE SHOWER HANDLE WAS BACKWARDS AND WHEN A PERSON CAME TO EXPLAIN THAT, WE ASKED ABOUT THE NOISE.  HE SAID PEOPLE IN 108 (our room),208 & 308 ALWAYS COMPLAIN.  THERE ARE 60 ROOMS AND 10 CARS IN THE PARKING LOT.  IT WAS TOTALLY UNNECESSARY TO BE IN THAT ROOM. PLEASE HELP AND LET ME HESR FROM YOU. LYNNETTE ENLOW 608-577-9916

At 3 AM, there was a knock on my room door. I thought I was dreaming, but when I woke up, the knocking was still going on. Looking through the peephole, I saw two men, one Black and one White. They didn't look like hotel staff or anything like that. I didn't open the door, and they left. I was about to go back to sleep when there was another knock, and I even heard the doorknob being turned. I opened the door, and it was the same two men again. I asked them what they wanted, and they said a few things I couldn't understand before leaving again. I immediately reported this to Trip.com. The hotel replied that the guest was looking for something. What does the guest looking for something have to do with waking someone up in the middle of the night and disturbing their privacy? Why is it said so casually? Since the incident, I haven't received a single apology or positive response from the hotel.