Hotel 3-Star di Massachusetts, United States

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

It's quite convenient in Burlington, with shopping malls and various restaurants just outside. The room layout is very homely, very suitable for family travel and permanent residence!

The location is average and the health is OK. We are working there so choose. If it is a trip, it is more troublesome, because it costs 30 dollars to take a taxi to the city and 30 dollars to Harvard University. There are no slippers and toiletries in the room, and there are no hotels in the United States. It is very strange. Breakfast is mainly cold meals. It is good to use it as a fast hotel. Don't think about it compared with the domestic Hilton.

This hotel is very cost-effective. There is a free shuttle bus from the airport to the hotel. You can call the hotel and they will pick you up at the airport within ten minutes. The new rooms in the hotel are large and clean. The service provided by the handsome guy at the front desk is super good. The hotel is fully equipped with 3 washing machines and 5 dryers, all of which are free to use. In addition, the buffet breakfast is also very good, with variety and quality exceeding similar hotels. It is worth recommending!

Location of the hotel is really close to the airport. It is a nice hotel, the price a bit too high for the quality of the rooms. There were a few things that could be better, hair on places you don't want them, dirty spots. Parkinglot that was full and the price was 20 dollars a night

I’m not even joking , I still don’t understand how $30 per person can get so much , the bunk beds are amazing , eveyone has their own personal space (reading light, curtains) . At first I thought the shared restroom would be concerning , but turns up its really clean and the shampoos they use is rly good quality! I really like how they priortize personal space

The hotel is very close to the airport by taxi, and you can also walk to Back Bay Station in about 10 minutes. After checking in, the hotel provided a $35/day credit to be used at the bar on the second floor. The only drawback is how noisy it was. On the first night, I'm not sure what happened nearby, but there were people shouting and the sounds of police cars and ambulances well past midnight, which really disturbed a business traveler's rest.

The room was of comfortable size and I particularly appreciated that the room was made up daily. Friendly staff and good service in general.  The Grab and Go Bistro offered a good selection of breakfast choices, while the quality of dishes served at the Bisuteki (Japanese restaurant) by the lobby has much room for improvement, given the high prices! I also liked that the hotel is sandwiched between Trader Joe’s and Whole Foods Market, with a Blue Bikes dock just a couple mins walk from the lobby, very convenient.

It is convenient to go to the airport. There are airport buses all day. If you want to catch a flight or use the airport as a transportation hub to go to the city, you can choose this place. There are some small restaurants within a few hundred meters nearby, which is quite convenient.

I stayed here in 2018, and this time I stayed here again. It was still a great experience; the rooms were spacious and the hotel was clean. The only downside is that there are no shops nearby, except for a small convenience store on the first floor.