Hotel 3-Star di Massachusetts, United States

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

It's quite convenient in Burlington, with shopping malls and various restaurants just outside. The room layout is very homely, very suitable for family travel and permanent residence!

Good environment, the room is fully functional, clean, breakfast is good, the price is reasonable under the current hotel price in Boston

The rooms in this hotel under the Hilton Group are very large, all in the structure of a suite. In addition to the bedroom, there is also a separate living room. The living room area is also quite large, and breakfast is free.

This hotel is very cost-effective. There is a free shuttle bus from the airport to the hotel. You can call the hotel and they will pick you up at the airport within ten minutes. The new rooms in the hotel are large and clean. The service provided by the handsome guy at the front desk is super good. The hotel is fully equipped with 3 washing machines and 5 dryers, all of which are free to use. In addition, the buffet breakfast is also very good, with variety and quality exceeding similar hotels. It is worth recommending!

The hotel was well located with a freebshuttle from the airport. Parking was $30 per night but but it was close to the airport so we can't really complain. Breakfast was good, the room was up to date and clean. The staff were friendly and helpful. There was a shopping area across the highway which as handy for supplies.

We were at this hotel in January 2024 and had a very good stay. That was why when we have to visit Boston again, I will book this hotel again. The hotel lobby has artistic installations and refreshments areas, and the staff were helpful and friendly. The room was of reasonable good size and the common shower areas were well maintained. I love the signages in these areas, witty when reminding hotel guests to keep the environment clean and be environmentally friendly.

A stylish, industrial-themed hotel with a perfect location! It's close to famous breakfast spots and a lobster chain. Two subway stations are practically on its doorstep, and Boston Common is also nearby. Truly close to everything! The room didn't have a coffee maker or kettle, and the shower pressure was quite low. My room key had some vouchers tucked inside, but the front desk didn't offer any information about the hotel's facilities beyond collecting the deposit and handing over the key card – not a single word. However, the cleaning staff and other employees were all very friendly.

My first hotel in the US. The front desk service was pretty average, and breakfast was expensive. There was no microwave. The snowy view outside was nice since it's by the river. It's convenient to walk everywhere; you can easily walk to Harvard and MIT. I'd recommend staying here, though I wish the front desk staff were friendlier. Is this just the typical service level in the US?

Location was perfect, quincy food market next door. Plenty of good restaurants around. Walking distance to little Italy and state house to follow freedom trail. In terms of the Hotel, gym is small, only few machines in so you need to time it well to use it if you don't want go share it with others. Room was big, dated. Our room smelt, we could not establish why. Also we could not open our balcony door to get fresh air. We spoke to the reception and they offered to sent someone but nobody showed up. We pulled up with the smell by using AC. However without fresh air we struggled to sleep as was either got to hot or to cold. Bed was big and comfortable. Room was cleaned every day, bed was done, fresh towels and toiletries change every day. Fridge in our room was broken so we could not use it to store cold water. Staff overall was very nice. They have suitcase storage which made things easy. We had our flight in the evening and full day go still enjoy Boston. Check out is at 12 which leaves you with plenty of time in the morning if you wish go have slow morning.