Hotel 3-Star di Massachusetts, United States

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

It's quite convenient in Burlington, with shopping malls and various restaurants just outside. The room layout is very homely, very suitable for family travel and permanent residence!

Good environment, the room is fully functional, clean, breakfast is good, the price is reasonable under the current hotel price in Boston

The location is average and the health status is okay. We were doing business there, so we chose. If you are traveling, it will be more troublesome, because a taxi to the city costs 30 US dollars, and it also costs 30 US dollars to go to Harvard University. There are no slippers and toiletries in the room, which is not found in American hotels, which is very strange. Breakfast is mainly cold meals. Just treat it as an express hotel. Don't compare it with Hilton in China, you will be disappointed.

This hotel is very cost-effective. There is a free shuttle bus from the airport to the hotel. You can call the hotel and they will pick you up at the airport within ten minutes. The new rooms in the hotel are large and clean. The service provided by the handsome guy at the front desk is super good. The hotel is fully equipped with 3 washing machines and 5 dryers, all of which are free to use. In addition, the buffet breakfast is also very good, with variety and quality exceeding similar hotels. It is worth recommending!

We had a great stay at Hampton Inn Boston Logan Airport. The hotel was clean, comfortable, and conveniently located near the airport. One of the highlights was the excellent complimentary breakfast with plenty of options to start the day. The free airport shuttle was very convenient and reliable. Overall, a great place to stay, and I would definitely recommend it to anyone visiting the Boston area.

We were at this hotel in January 2024 and had a very good stay. That was why when we have to visit Boston again, I will book this hotel again. The hotel lobby has artistic installations and refreshments areas, and the staff were helpful and friendly. The room was of reasonable good size and the common shower areas were well maintained. I love the signages in these areas, witty when reminding hotel guests to keep the environment clean and be environmentally friendly.

The room was very clean, quiet, and cost appropriate. The facility was easy to access's off the freeway as I was not familiar with the area. The Check in process is very simple. The air conditioner blows very cold m. The sheets were soft and cozy.

A stylish, industrial-themed hotel with a perfect location! It's close to famous breakfast spots and a lobster chain. Two subway stations are practically on its doorstep, and Boston Common is also nearby. Truly close to everything! The room didn't have a coffee maker or kettle, and the shower pressure was quite low. My room key had some vouchers tucked inside, but the front desk didn't offer any information about the hotel's facilities beyond collecting the deposit and handing over the key card – not a single word. However, the cleaning staff and other employees were all very friendly.

My first hotel in the US. The front desk service was pretty average, and breakfast was expensive. There was no microwave. The snowy view outside was nice since it's by the river. It's convenient to walk everywhere; you can easily walk to Harvard and MIT. I'd recommend staying here, though I wish the front desk staff were friendlier. Is this just the typical service level in the US?