Hotel 5-Star di Gangwon State, South Korea

Traveling with a 2-year-old child It was nice that there was a children's playground, an indoor pool, and a large hot spring bath. The child was very satisfied. The dinner buffet had delicious snow crab and sashimi. There were various activities on site, as well as a convenience store, restaurant, and cafe, so we could enjoy ourselves all day at the resort. About 20 cm of snow fell in the middle of the night, but the staff worked hard to shovel it away, which was great. There were mats laid in the pool to prevent slipping, but they were not all over the place, so the tiled parts were slippery, so please be careful if you have small children. I asked for bed guards when I checked in, but they never came to install them.

The hotel room was clean, big and comfortable. I had lake view. The hotel is located near the lake, the beach and restaurants as well as convenience stores and bus stops. Gangneung Coffee Street is a bus drive of 15 minutes away. However, I was shocked when the staff informed me about the admission fee for the swimming pool: 30.000 korean won!!!! It is not mentioned on Trip.com neither ***********. Anyway, the admission fee is far too high. I have chosen the hotel for its swimming pool. Next time in Gangneung, I will choose another hotel: this hotel only offered a clean and comfortable room, for a high price, but Gangneung has many hotels with clean and comfortable rooms, that are also located nearby the beach, lake, restaurants and bus stops, but for a better price.

The location is convenient, with direct elevator access to the beach, and the hotel exterior is beautiful. There are also many photo opportunities. On the first floor, there are kids' play facilities and a CU convenience store, which is handy for snacks and drinks. The breakfast variety was average, a bit disappointing. Overall, it was pretty good, and the scenery is stunning.

I had a very comfortable stay for three nights in Gangneung, thanks to how clean and well-maintained the accommodation was. The breakfast was fairly simple, but more than enough to start the day, and I especially appreciated the sense of space, which made the whole experience feel relaxed and comfortable. Getting around was easy whether by bus or taxi, and the location made it convenient to visit nearby attractions like Ojukheon and Jungang Market. For those travelling by car, the spacious parking area is definitely a big plus. There’s also a lovely pine forest path just behind the property, perfect for a quiet stroll. The ocean view from the room really added to the holiday atmosphere, and being able to enjoy both the sunrise and sunset was one of the highlights of staying at Shilla Monogram.

While clean, the room was much smaller than I anticipated. Check-in took an incredibly long time; I waited for three hours! They claimed to be following check-in numbers sent via KakaoTalk, but this wasn't actually the case. Someone making a lot of complaints was prioritized, and the whole situation was just chaotic. The room was surprisingly small and looked nothing like the photos. I was assigned to Building A, but the pictures on Trip.com were completely different from the room I received (I suspect they were of Buildings B and C). I initially wondered if the hotel had given me the wrong room, but upon re-examining the photos, the very last one did seem to be of Building A. Honestly, I feel deceived, having chosen the room based solely on those initial, misleading pictures. The swimming pool also incurs an additional charge of 80,000 KRW per person (I didn't use the pool). There's a bakery area, and its lobby is so close to the pool that everything is visible from there. While waiting for check-in, I had coffee in the lobby, and it felt rather awkward seeing people in their swimsuits so close by. Breakfast is divided into two time slots, so you must arrive at your allocated time. The coffee service, where staff pour it for you, was also quite inconvenient. Normally, one would get coffee from a self-service machine, but here there's a dedicated 'coffee zone' where you have to place an order with staff. When there's a queue, you end up waiting with your food in hand, which is truly inconvenient. And the coffee wasn't even exceptionally delicious. Despite having three staff members at the coffee zone, the whole process felt incredibly inefficient. The breakfast food itself, however, was tasty. Oh, and a quick note: Netflix isn't available in the rooms, haha. I honestly think the Lotte Resort, where I previously stayed, is far superior. Their rooms are much more spacious, the pool is complimentary, and it definitely has a more luxurious vibe. Breakfast at Lotte is also tastier, in my personal opinion (and you *can* watch Netflix there!). To sum up, Cassia offers breathtaking scenery. The breakfast was varied and delicious! However, I feel they haven't made effective use of the hotel's interior space. It's genuinely vast, and as you wander, you encounter tables, uncomfortable chairs, and very large art books on display, but it all feels a bit forced and out of place. I never felt like sitting down and relaxing on the chairs, which were also uncomfortable. The overall interior design felt somewhat unkempt and disjointed. It's a shame such a large space wasn't utilized more thoughtfully. Next time, I'll probably opt for Lotte Resort over Cassia.

The overall facilities and environment are decent, but the check-in and check-out times are completely unreasonable. You can't check in until 3 PM, yet someone was knocking on the door by 11 AM the next morning to rush us out, and they were quite rude about it, which really soured the experience. On top of that, the air conditioning in the room couldn't be adjusted, making it very inconvenient. I really hope the hotel can improve its service procedures and room amenities.

I didn't have high expectations when we arrived, but we ended up having a fantastic 2-night, 3-day stay. We had booked a room in the hotel wing, and it was conveniently close to Ocean Play. The facilities were excellent, so we had plenty to keep us entertained without even leaving the hotel. Our room was also clean, and the baby crib and bathtub we requested were provided and very useful.

The hotel room is great and the location is great too! A few things to note of this hotel is where the bathroom amenities provided are basic hand soap, body shampoo, hair shampoo and conditioner only. The room is only being cleaned and make up for every three days making it hard for babies disposable. Swimming pool is great but required and extra payment of 30,000won per pax.

The condition of the convention tower room was good. The snowy scenery was also very nice. There were many places to go and things to do for a vacation, so it was good. The water park, swimming pool, sauna, Unamjeong, casino (Kangwon Land), gondola, skiing, sledding, etc. were spread out, so it wasn't too crowded even though it was a holiday, which was even better. ㅎㅎ I'm even more satisfied because there's something for everyone, from children to adults. It's a bit far to get there, but it's definitely a vacation, so I'd like to visit again^^

This resort is great! It's not crowded at all, even on the slopes, so we had a truly relaxing vacation. Getting to the ski resort was super easy and convenient. We were lucky enough to catch the tail end of the spring snow, which made my child incredibly happy. The breakfast spread was excellent, and they even had good quality packaged juices and yogurts. It's really an ideal spot for beginner skiers to settle in.