Hotel 5 Bintang di Quintana Roo, Mexico

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

サービス最高、施設最高、部屋最高、アメニティ最高 大満足できるホテルです。 でも2023年5月現在日本語ができるコンシェルジュはいませんので、英語はある程度必要です。

I've been to dozens of Cancun all-inclusive resorts but there is no place like Temptation. We are American Asians in our late 20's and had a total blast at this place. Vibe- high energy party vibe with sexy employees and a topless optional pool. A totally carefree and relaxed environment for couples to getaway. Food- I read mixed reviews on food, but I must say I was pleasantly surprised by the quality and options of food available! I had plenty of amazing dishes to try everyday. I loved their steak burger, octopus, shrimp cocktail, sushi and more. Drinks- also pleasantly surprised that there were a TON of choices and quality options like Don Julio, black label and more. Service- excellent service as you can expect from all inclusive hotels. I would give a shout-out to POLO who works the quiet pool bar. Everyone else was friendly and helpful too. Entertainment- yes to the SHE restaurant. Have a 5 star quality meal while watching talented dancers work the stage and pole. What an experience! Everyday in the late afternoon there is a show at the pool, and they are funny AF but very naughty. The crowd loved it and were totally down. Tips and Notes -its a naughty place. Sensual and sexual themes, smells, vibes are pervasive. There are attractive couples of all ages, many who may be open to naughty experiences together. Of course everything is up to you and everyone is respectful. But anything goes here, as long as it's in your own room. -tip everyone. It will enhance the workers life and enhance your service as well! -in bash tower balcony rooms you may see couples putting on a ”show”. We wanted to see something crazy so we booked this room and sure as heck, we saw plenty of action! -bash tower rooms give you access to the rooftop pool and hot tubs. Great for lunch and to getaway from the rowdy sexy pool. -bash night club is always poppin. It's an outdoor Vegas style club with a huge bar, led stage and amazing nightly performances from talented dancers. Don't miss it! -2 to 5 nights is sufficient here, or you might get partied out -there is a timeshare type of pitch at the beginning, we didn't do it but that's up to you. You get some freebies and there's no commitment so just depends on your time. -while there's a fair amount of younger people, the average is definitely in the 40s. I do wish there were more Asians at the resort as it skews white/Hispanic. They should make the prices on trip.com better in order to boost the Asian demographic presence. That's my only suggestion!

Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.

The hotel was beautiful, the rooms were stunning with amazing views. The staff were lovely, especially Frida who was incredibly helpful. I felt like I was in a movie with how stunning our room was - we had an ocean view with a balcony pool and access path to the beach / beach club. The bed was very comfortable and the double shower was really good. I loved that the hotel had a small gym, equiped with modern facilities. The hotel also has so many lovely small touches like welcome cocktails, good night desserts, “good morning” messages in the sand outside your room and fresh fruit ice blocks provided at the beach club. I feel there needs to be more transparency with the service charge on the bills - I didn’t realised until a few days into our stay that there was a further section to the bills we were signing that was covered by the booklet they present you with. The bill should be shown in full, or the total placed above where you sign. Whilst the staff were lovely, we often had items missing from our breakfast each morning. The breakfast is also quite small with 1 x serving of yogurt between two. It would be great if the pool could be cleaned during the stay, or some jets put into the pools to move the water around and into the filter. At current the water is stagnant and doesn’t get filtered and a lot of things fly into the pool from the garden. Whist this seems small, when you are paying the price you are for the hotel, these small things should be addressed.

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

We just returned from our anniversary trip to the Andaz Mayakoba, and we loved it. We actually starting planning our next visit before we had even left! The service is excellent--only positive experiences with all staff we encountered. They are so kind, helpful, and sincere. We loved having our room cleaned every day, then tidied again in the evenings while we were at dinner. The beach is beautiful--lovely soft, light sand and NO sea****! The whole Mayakoba area has barriers placed in the sea to keep the sea**** from getting into the swimmable areas and onto the beach (we heard from other couples on our flight back that sea**** was a problem on other beaches around Cancun and Playa del Carmen). The whole resort is lovely with meticulous grounds. The buildings have a modern feel to them (stainless steel, gray woods, glass), but with a beautiful, colorful mural painted on each one (in the lagoon area). The regular king bedrooms are spacious with big bathrooms, a sitting area, and an outdoor patio. (We've stayed in suites in the past which are lovely and have a great little plunge pool, but don't ever really use all the space since we're usually off doing things). The resort is divided into a lagoon area and a beach area with bicycles you can ride back and forth, or golf carts that will take you from one area to the other. Both areas have their advantages with access to restaurants and pools. The lagoon area feels a little quieter, probably. It's easy to access both areas--I enjoyed riding the bikes to and fro. Food is very good. Highlights for us were Sotavento which is magical at night--right on the beach with lights and lanterns. I had sea bass and the green salad at Sotavento and both were delicous. The ice creams there were top notch--we tried two of the desserts one night, then came back again the next night for dessert so we could try the other ice creams! Casa Amate is a little pricey--but worth the splurge. Everything is prepared so beautifully. The red snapper was cooked perfectly and bursting with spices and flavor, and my wife's chicken was ultra tender and flavorful. Starters, salads, and desserts were fantastic. The other restaurants are less money--Tinta del Pulpo and Cocina Milagro portions are large and shareable--especially if you plan to get dessert! (I liked Tinta because when in Mexico, I love eating good Mexican food.) Overall--highly recommended. One of our favorite resorts anywhere.

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

サービス最高、施設最高、部屋最高、アメニティ最高 大満足できるホテルです。 でも2023年5月現在日本語ができるコンシェルジュはいませんので、英語はある程度必要です。

I've been to dozens of Cancun all-inclusive resorts but there is no place like Temptation. We are American Asians in our late 20's and had a total blast at this place. Vibe- high energy party vibe with sexy employees and a topless optional pool. A totally carefree and relaxed environment for couples to getaway. Food- I read mixed reviews on food, but I must say I was pleasantly surprised by the quality and options of food available! I had plenty of amazing dishes to try everyday. I loved their steak burger, octopus, shrimp cocktail, sushi and more. Drinks- also pleasantly surprised that there were a TON of choices and quality options like Don Julio, black label and more. Service- excellent service as you can expect from all inclusive hotels. I would give a shout-out to POLO who works the quiet pool bar. Everyone else was friendly and helpful too. Entertainment- yes to the SHE restaurant. Have a 5 star quality meal while watching talented dancers work the stage and pole. What an experience! Everyday in the late afternoon there is a show at the pool, and they are funny AF but very naughty. The crowd loved it and were totally down. Tips and Notes -its a naughty place. Sensual and sexual themes, smells, vibes are pervasive. There are attractive couples of all ages, many who may be open to naughty experiences together. Of course everything is up to you and everyone is respectful. But anything goes here, as long as it's in your own room. -tip everyone. It will enhance the workers life and enhance your service as well! -in bash tower balcony rooms you may see couples putting on a ”show”. We wanted to see something crazy so we booked this room and sure as heck, we saw plenty of action! -bash tower rooms give you access to the rooftop pool and hot tubs. Great for lunch and to getaway from the rowdy sexy pool. -bash night club is always poppin. It's an outdoor Vegas style club with a huge bar, led stage and amazing nightly performances from talented dancers. Don't miss it! -2 to 5 nights is sufficient here, or you might get partied out -there is a timeshare type of pitch at the beginning, we didn't do it but that's up to you. You get some freebies and there's no commitment so just depends on your time. -while there's a fair amount of younger people, the average is definitely in the 40s. I do wish there were more Asians at the resort as it skews white/Hispanic. They should make the prices on trip.com better in order to boost the Asian demographic presence. That's my only suggestion!

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

Great service all around, every one of the staff members were extremely accommodating and friendly! They were happy to assist with all our needs! They had excursions available to different places, and even had connections to parasailing and jet skis on the beach also. Lots of complimentary cabanas for us to use also on the beach and at the pool.

Amazing hotel Great food Pool and beach all beautiful and clean Wonderful staff Special thanks to the teams at vela The kids club : Mich, Andrea, Karla, Kendra, Beth, Yessica and Sandy ! Great vacation The shop is just very very expensive

Little bit boring hotel for families but location is amazing , beautiful sea view from hotel and rooms..... is a hotel for repeat in future travel

Cancun的Hyatt Ziva是我會無限次去的酒店之一。 第一、酒店內部有2棟樓，僅成人入住的高層樓配有頂樓無邊泳池，大堂入口需要刷的門禁卡，私密性好。 家庭房可帶小童入住又分兩種房，海豚房和海景房，到酒店前台升級了1晚海豚房（加100美金），落地玻璃門推開就是海豚區域，一共有六條海豚，可以和海豚拍照，小朋友可以獨立拍照的100美金，需要成人陪着進水池的200美金2個人30分鐘，值得體驗。 我個人覺得還是海景房好，推開大落地玻璃門就是一望無際的果凍海，也比海豚房安靜，海豚區域隨時都可以過去看海豚，所以海豚房的意義不大。 第二、酒店的八大餐廳都去吃了一遍，早餐都是在自助餐風味的餐廳裏吃的，品種豐富，可滿足各個國家人的口味，最推薦的就是意大利餐廳、法國餐廳，是點菜的方式。還有酒店配有無限量暢吃的甜品屋（中午12：00～晚上9：00），蛋糕甜品都是我強烈推薦去品嚐的，奶油做的特別好，不甜不膩，不像美國的蛋糕齁齁齁甜～ 第三、強烈推薦海邊小屋，早9～晚6，配有點餐、酒水、椰子、按摩的服務，一天150美金。 第四、帶孩子的家長一定要把送到Kidz club，圖十二配圖為裏面的活動，裏面配有6位老師，都是非常非常nice的女生，熱情對孩子們超級有愛，我的女兒每天都要去。活動也特別豐富，串手串、手繪帽子、製作相框、海邊挖沙子、卡丁車比賽等等，帶娃的家長可解放雙手。 第五、酒店的服務人員態度非常好，1、5、10美元的錢多帶一些用於吃飯給各個餐廳的廚師及服務人員。酒店的亞洲餐廳有鐵板燒是需要預約的，可通過管家預約。 第六、喜歡喝酒的朋友們可盡情的享受一下，酒店的酒吧從早上開到晚上11點，最好給調酒師一些小費這樣你喝到的調酒酒精含量會好一些，否則喝起來像果汁🤭 第七、酒店外面步行5分鐘就是當地的超市，購買紀念品可以去超市買，價格比較便宜，一定不要去步行街購買紀念品，價格是超市價格的10倍。 有些遺憾的是我們這次沒有匹配到管家，因為每個房間都配有私人管家，會講中文的管家在我們入住的一週裏面沒有上班。因為刷到管家會送房間裏紅酒，每個房間都配有服務的ipad，點餐大概40分鐘後送到，服務特別周到。 無論是親子入住還是情侶入住這家酒店是必去之處，強烈推薦。

This is the best place I ever been. Place is beautiful, a very classic hotel, furniture, art pieces, decoration, everything very good quality and outstanding. Amenities, Food, drinks and location is a A+. I have nothing to say about, I am very impressed and still am, it will take me a while to find a place to be as good as this one. Now I want to talk about their services. I don’t know if it’s their training or if it’s the Mexican people, but I received from each and everyone the best services I ever had. No words to discutível how I felt about it. I just want to say thank you to all of you works at Grand Fiesta Americana Coral Beach, you all made my vacation awesome and I had the time of my life.

Hotel ini menyediakan set lengkap kemudahan keluarga, balkoni pemandangan laut, mesin basuh pengering microwave oven periuk induksi dan lain-lain peralatan dapur serta pinggan mangkuk, sesuai untuk sekeluarga datang bercuti, boleh masak makanan sendiri, ada kedai serbaneka di hotel menjual makanan dan keperluan harian, harganya sangat berpatutan

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

We just returned from our anniversary trip to the Andaz Mayakoba, and we loved it. We actually starting planning our next visit before we had even left! The service is excellent--only positive experiences with all staff we encountered. They are so kind, helpful, and sincere. We loved having our room cleaned every day, then tidied again in the evenings while we were at dinner. The beach is beautiful--lovely soft, light sand and NO sea****! The whole Mayakoba area has barriers placed in the sea to keep the sea**** from getting into the swimmable areas and onto the beach (we heard from other couples on our flight back that sea**** was a problem on other beaches around Cancun and Playa del Carmen). The whole resort is lovely with meticulous grounds. The buildings have a modern feel to them (stainless steel, gray woods, glass), but with a beautiful, colorful mural painted on each one (in the lagoon area). The regular king bedrooms are spacious with big bathrooms, a sitting area, and an outdoor patio. (We've stayed in suites in the past which are lovely and have a great little plunge pool, but don't ever really use all the space since we're usually off doing things). The resort is divided into a lagoon area and a beach area with bicycles you can ride back and forth, or golf carts that will take you from one area to the other. Both areas have their advantages with access to restaurants and pools. The lagoon area feels a little quieter, probably. It's easy to access both areas--I enjoyed riding the bikes to and fro. Food is very good. Highlights for us were Sotavento which is magical at night--right on the beach with lights and lanterns. I had sea bass and the green salad at Sotavento and both were delicous. The ice creams there were top notch--we tried two of the desserts one night, then came back again the next night for dessert so we could try the other ice creams! Casa Amate is a little pricey--but worth the splurge. Everything is prepared so beautifully. The red snapper was cooked perfectly and bursting with spices and flavor, and my wife's chicken was ultra tender and flavorful. Starters, salads, and desserts were fantastic. The other restaurants are less money--Tinta del Pulpo and Cocina Milagro portions are large and shareable--especially if you plan to get dessert! (I liked Tinta because when in Mexico, I love eating good Mexican food.) Overall--highly recommended. One of our favorite resorts anywhere.

Incroyable Emplacement exceptionnel, le personnel est très agréable et souriant . Les repas sont d’une qualité remarquable !

Absolutely amazing experience. It is pricy but worth every penny. Room was great, view is superb, and the service was top notch. All of the restaurants within the resort was beyond amazing. 11/10 would recommend.

It is amazing place!! I love to go here! Highly recommend!! So nice!! Kind and good service

This was our first time visiting. The hotel was amazing and beautiful. The food and drinks were fabulous. Employees and staff were very helpful. Raul works at the main pool. Very good drinks and sevices. Carols works at main pool and always has fast service with drinks. Heraclio has a great personality. He will find you when needed. All of the staff around the restaurants and pools are very friendly and great to talk to. Find Dora. This lady is trusting and amazing. She will get you anything you need. Very approachable. Everything is very special if you need it to be.

I recently celebrated my seven-year wedding anniversary with a 5-night stay at TRS Yucatan hotel, and it exceeded all expectations. The staff's exceptional treatment made our experience truly memorable. Special kudos to the remarkable team at El Gaucho—Amayde Cruz, Ingrid Martinez, and our outstanding waiter, who we unfortunately did not get the name of, along with Fernanda Pichardo. Rosa from Villa 70 treated us to 5 star treatment, cleaning our room and doing turn down service everyday with the highest quality. Our butlers (Emilio, Estefanía and Daniel) were also really phenomenal! The resort surprised us with a lavish dinner on our last evening, making us feel like royalty. The tranquil and peaceful atmosphere added to the perfection of our stay. Highly recommend for a special occasion or a luxurious getaway! Thank you to the whole TRS team for the most spectacular time and making us feel like royalty every single day!

朋友給我安利了大名鼎鼎的Xcaret水上樂園，聖誕節的酒店價格貴得離譜，尤其是Xcaret旗下的酒店，所以這次除了住這家Xcaret Mexico(下稱X)以外，另一家是中國遊客不太多的Iberostar Quetzal (下稱Q)。Q酒店的價格不到X酒店的一半(當然X酒店包括了遊樂園門票，值不值自己算)。相對於國人如雷貫耳、硬件設施、風景更勝一籌的X，我更推薦Q 環境： X酒店就是國人熟悉的五星級酒店，房間大，設施新，硬件沒得說。沙灘很有特色，有種阿凡達懸浮山的感覺，海灘一多半是礁石，一小段沙灘，水質超好。X是花園，Q是叢林。 餐飲服務： 如果衹住了X酒店一家，我可能會覺得還不錯，可惜我住了Q酒店。相比之下Q酒店有種賓至如歸的感覺，服務員更開心隨和，酒水敞開了喝，自助餐新鮮花樣多、基本不用等位，聖誕那天大龍蝦、生蚝暢吃，一點不帶吝嗇的。相比之下，X酒店的服務員都是一副公事公辦的感覺，自助餐人不多也要等位，看着地方大其實吃喝花樣少。 還預約了Xin Gao日式餐，期望值別太高，娃點了個前菜是什麼什麼rice，上來的是一碗白花花的米飯！我點個刺身，沒上芥末，服務員說不好意思，今天沒有芥末了，給您泡薑片是替代芥末的 活動： 去Xcaret旗下的樂園非常方便，20分鐘一班。酒店有免費送機，需提前一天預約

Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

We just returned from our anniversary trip to the Andaz Mayakoba, and we loved it. We actually starting planning our next visit before we had even left! The service is excellent--only positive experiences with all staff we encountered. They are so kind, helpful, and sincere. We loved having our room cleaned every day, then tidied again in the evenings while we were at dinner. The beach is beautiful--lovely soft, light sand and NO sea****! The whole Mayakoba area has barriers placed in the sea to keep the sea**** from getting into the swimmable areas and onto the beach (we heard from other couples on our flight back that sea**** was a problem on other beaches around Cancun and Playa del Carmen). The whole resort is lovely with meticulous grounds. The buildings have a modern feel to them (stainless steel, gray woods, glass), but with a beautiful, colorful mural painted on each one (in the lagoon area). The regular king bedrooms are spacious with big bathrooms, a sitting area, and an outdoor patio. (We've stayed in suites in the past which are lovely and have a great little plunge pool, but don't ever really use all the space since we're usually off doing things). The resort is divided into a lagoon area and a beach area with bicycles you can ride back and forth, or golf carts that will take you from one area to the other. Both areas have their advantages with access to restaurants and pools. The lagoon area feels a little quieter, probably. It's easy to access both areas--I enjoyed riding the bikes to and fro. Food is very good. Highlights for us were Sotavento which is magical at night--right on the beach with lights and lanterns. I had sea bass and the green salad at Sotavento and both were delicous. The ice creams there were top notch--we tried two of the desserts one night, then came back again the next night for dessert so we could try the other ice creams! Casa Amate is a little pricey--but worth the splurge. Everything is prepared so beautifully. The red snapper was cooked perfectly and bursting with spices and flavor, and my wife's chicken was ultra tender and flavorful. Starters, salads, and desserts were fantastic. The other restaurants are less money--Tinta del Pulpo and Cocina Milagro portions are large and shareable--especially if you plan to get dessert! (I liked Tinta because when in Mexico, I love eating good Mexican food.) Overall--highly recommended. One of our favorite resorts anywhere.

Incroyable Emplacement exceptionnel, le personnel est très agréable et souriant . Les repas sont d’une qualité remarquable !

It is amazing place!! I love to go here! Highly recommend!! So nice!! Kind and good service

朋友給我安利了大名鼎鼎的Xcaret水上樂園，聖誕節的酒店價格貴得離譜，尤其是Xcaret旗下的酒店，所以這次除了住這家Xcaret Mexico(下稱X)以外，另一家是中國遊客不太多的Iberostar Quetzal (下稱Q)。Q酒店的價格不到X酒店的一半(當然X酒店包括了遊樂園門票，值不值自己算)。相對於國人如雷貫耳、硬件設施、風景更勝一籌的X，我更推薦Q 環境： X酒店就是國人熟悉的五星級酒店，房間大，設施新，硬件沒得說。沙灘很有特色，有種阿凡達懸浮山的感覺，海灘一多半是礁石，一小段沙灘，水質超好。X是花園，Q是叢林。 餐飲服務： 如果衹住了X酒店一家，我可能會覺得還不錯，可惜我住了Q酒店。相比之下Q酒店有種賓至如歸的感覺，服務員更開心隨和，酒水敞開了喝，自助餐新鮮花樣多、基本不用等位，聖誕那天大龍蝦、生蚝暢吃，一點不帶吝嗇的。相比之下，X酒店的服務員都是一副公事公辦的感覺，自助餐人不多也要等位，看着地方大其實吃喝花樣少。 還預約了Xin Gao日式餐，期望值別太高，娃點了個前菜是什麼什麼rice，上來的是一碗白花花的米飯！我點個刺身，沒上芥末，服務員說不好意思，今天沒有芥末了，給您泡薑片是替代芥末的 活動： 去Xcaret旗下的樂園非常方便，20分鐘一班。酒店有免費送機，需提前一天預約

房間大，乾淨溫馨舒適，環境優美，地段特別方便，出門就是第五大道步行街，但是又鬧中取靜。服務非常好，食品質量高，屋頂泳池風景好，屋頂酒吧吃喝得好，躺椅舒適，遮陽傘美觀大氣。我們在坎昆看夠了海，特意在卡門海灘選這家不靠海，但是去海灘又五分鐘就走到的這一家希爾頓精品店。牆裂推薦！

Banyan Tree is a wonderful, special place with a lot to be both celebrated and considered before booking. Pros: The Staff - Anyone can spend money to make a beautiful hotel, but an incredible staff changes the entire experience. I believe that’s what makes it memorable at the end of the day. This place has figured it out. We have been fortunate to travel the world and this staff and service might be the best we’ve ever experienced. Diana, manager of the Tomahawk steakhouse went so far above and beyond to make my 7 year old son feel special that said “Daddy, can I pay to work with her?” Ricardo, Raul, Diamante, Santiago, and Edwin make the pools/beach something you’ll never forget. They are highly skilled cocktail makers with great energy and ability to connect with people. Ricardo‘a spicy mezcal drink and Raul’s smoked rosemary drink were the best of the trip. Kids Club Diana and everyone there are wonderful. Jesus was always there to help and a great boat tour captain. And we can’t forget Ana, who was the perfect welcome and goodbye at the property. The Service/Communication - They are incredibly responsive via phone call or WhatsApp for absolutely anything you need. Rooms - These villas are incredible. Just make sure you check if your living room is disconnected from your bedroom suite, in the event you’re planning to have children/guests stay there, if it matters to you. Note: wildlife will come into your room if your doors are left ajar at all. Medical Care - The Mayakoba property has a phenomenal doctor on site who showed up within the hour both times we unfortunately had to call. We had stomach issues that had nothing to do with the property and they provided shots that got us back in the game nearly instantaneously. If you feel it starting, I cannot recommend getting the shot immediately more. It saved our vacation. And they take United insurance, shockingly. Pool - The pool at the beach with live music was the crown jewel of the property for us, but the lobby pool has a great vibe with trendy music and the best drinks and swim up bar. Breakfast - Outstanding. Everything you could want - too much to list here. HAAB Dinner Experience - Their signature dining experience is pretty epic. Pricey but worth it. Henry is then perfect host and guide. El Pueblito - The 4 Mayakoba properties share a little town square that you must see. There is also a small but worthwhile arcade for kids. Cons: Mosquitoes - The resort is built into a tropical jungle lagoon. The mosquitoes are bad. Not visibly bad, but you will get bites wherever you go. There’s a clear lack of indoor dining seating. Cost - Everything is very, very expensive. Especially for a la cart. With hotel prices sky high right now, we found the combination of room and food/drinks to be as/more expensive than the nicest US properties. I think most people would expect more for the money in Mexico. To their credit, it doesn’t feel nickel-and-dimey and you don’t feel like you need