Hotel 4-Star di Namur, Belgium

We had an incredibly disappointing stay at Mercure Namur from 13 August to 15 August . Our experience was ruined by the inconsiderate behavior of neighboring French guests, who made excessive noise past midnight ( between 12:30 until 4:30 am….)Despite the constant loud music, shouting, and banging on the walls, and slamming the doors etc maybe they lost some money at Casino. I contacted the front desk , they made noises again after hotel security left. This made it impossible to get a decent night's sleep. We were awaken until 4.30 am . We expected a peaceful stay, but instead, we spent the night in frustration. I hope by bringing these matters to your attention, similar incidents can be prevented in the future ensuring better restful experience for all guests.

Nice hotel, lovely family room with a kitchen. However, the kitchen was locked, and we had to ask to have it opened. Be careful at the pool. There's a large tile at the bottom of the pool that you could easily scrape yourself on. The toilet by the pool looked shabby; the seat was completely worn, and the chrome was all corroded with rust. The women's toilet was also out of order. Clean toilet paper rolls were placed at foot height next to the toilet, which was very unhygienic. The staff were very friendly. There's a supermarket directly opposite the hotel, which saves €26 per person on breakfast. The location in the village is fine. The entrance to the cave will no longer be next to the hotel from January 2026, and the mini-trains will also no longer operate.

My second stay. Quite convenient if we go by car to namur. A lot of furniture interior shop around (unexpected, but nice). 10 min to city center by car. There are a few bus from city with stop in front of hotel, but the frequency is like 1hr or more. Parking is great at the hotel. Room is good, chic and large. The bar is nice.

Service was prima en vriendelijk ! Fietsen veilig kunnen stallen voor de nacht. Lekker ontbijt.

The whole mountain is a castle, overlooking the entire Namur city, the sensory effect is very good! The hotel staff is warm and active, the room is clean and tidy, a great experience!

Mooi hotel met propere kamers. Wij hadden een niet al te grote kamer maar alles was voorzien. Ontbijt genoeg keuze.

The hotel is very comfortable, the room is very comfortable and very clean. The only problem at all was that we had to book for dinner at the hotel restaurant, for our surprise when we went to dinner they told us it was all full and if we have no booking we can't eat. We had to stay on the street with a young child to find something to eat what cost us very much