Hotel 4-Star di Scania, Sweden

It was a comfortable stay and better what we thought it would be. The hotel also had a gym with sauna which was a bonus! The location is good and right beside a mall as well as shops and cafes all around. It is also quite near the bus stop.The receptionists were also really helpful and nice. They also have a luggage storage room at the side to keep after checkout.

We took this room which was the 'Presidential Suite' as it was similarly priced with other hotels' standard rooms in the area. It was close to the train station; easy walk although on partially cobblestone walkways. Ensure that you have the code for getting into the hotel if you are arriving late. Room is big and there is elevator access. Amenities- wise- The fridge could not be switched on on the first day and after reporting it, it was fixed but then it started beeping on the second day so we had to unplug it. One compliment will be for the staff (female, sorry- can't remember the name) who made available the microwave oven for our room as we had mistakenly thought that the room came with it. Thank you! BAD!- Delay in refund- I had booked this hotel via trip.com and had already paid trip.com before arriving at the hotel. However, after doing online check-in as requested by the hotel, which required the credit card details, the hotel did a payment deduction also. Up to today, more than a week after the stay and numerous email and Whatsapp messages between the hotel, trip.com and I, the money is still not refunded. I wished it could have been settled before this review so that I can write positively about the stay.

Refurbishing is happening right outside our room with shouting and banging waking us up. Lift to the ”main building” wasn't working and we tried to contact the staff by pressing the alarm following the instructions in the lift but staff was unable to help us despite us shouting thru the intercom. No other signs or instructions on how to get down to the front desk. When we finally figured out how to get two elderly family members and two large suitcases down. Two of the staff looked up at me, only one (the female staff) acknowledged me with a hi and both went back to look at their computer screens. I basically have to ask if anyone was going to help me before the male staff raise his voice at me and told me I was being unreasonable because he was only looking at his screen for a second. But why do I have to make my presence known to get help from the staff when I'm standing right in front of them? They choose to look at their screens rather than help me.

The hotel is good considering the moderate pricing for Sweden, breakfast is also nice and offers multiple choices! The hotel combines a building of the 1980irs with some of middle age. The hotel has a a parking lot in an underground garage, but although directly under the hotel the elevator does not reach to the parking lot and you need to take the stairs from the lobby. The parking fee is 200 Crowns and it adds substantially to the moderate pricing! The room was pretty large but only had dim light. Unfortunately, the heating control did not work properly. The radiator was all time cold and when we told the reception they said it’s because of the old building. However, they brought us an electrical fan. After some time of using it the fuse was blown up. I didn’t want to complain any more… I think the hotel needs to fix something for guests in the winter time!

An outstanding hotel experience with a perfect balance of comfort and quality. The location is ideal, cleanliness is impeccable, and the service is top-notch. Facilities are well-maintained and exceed expectations—highly recommended for a flawless stay.”

Location is next to Malmö city center and in between train station Triangle and Malmö C. You need around 15min from both station to the hotel by walk, but during your stay everything else is very closed. The Standard family room is very spacious and includes a kitchen. The room has almost everythig that you need … except for knives, which is a bummer if you really want to cook something. On the other hand the breakfast was amazing and you can take your time until 11am. Services provided were also very good. If you have an early fight, you can pre order breakfast boxes for the whole family. The hotel is highly recommended.

First off, the room was really spacious, and the facilities were decent, especially for the price in Europe, which made it excellent value for money. The front desk staff were also quite good, and the location was truly fantastic. However, what really soured my stay was after my friend and I had showered, someone suddenly opened our door with a key card. Luckily, it was another woman, but it happened because the front desk made a mistake. As my English isn't great, I didn't see any acknowledgement from the front desk when I went down that evening. Later, Ctrip customer service intervened and we received 200 yuan in compensation. Still, it wasn't a good solution for the panic we felt that night. Aside from that, everything else was fine. I just hope something like this doesn't happen again in the future.

Second stay at this hotel. Twin room was very dark with very high heavy curtains that couldn’t fully be opened. Very small bathroom with a side drain that overflowed on to the floor. Food was good, especially breakfast

Very beautiful apartment, highly recommended! There're a few cafes nearby, getting breakfast was no problem. Directly below is Coop (supermarket), super convenient! Its around 15mins walk to the central station but very nice walk. Smart TV. Maybe have English instructions in the laundry room because everything was in swedish which I didnt understand (had to ask someone for help). The booking laundry key wasnt in the room, not sure where it was. Took me awhile to check in because I didnt know my unit number was the first 3 digit of the 7 numbers.. maybe could have put inside the email. No shampoo, conditioner & body wash.

The hotel is in perfect location. Very clean and stuff very polite and kind. We have booked deluxe room sea view because of the full window sea view everyone is talking about but we were disappointed with what we got, since the majority of the view at the sea side was wall (picture attached). No beauty kit is included (cap…) Breakfast area has great view of the city, during the weekend is so busy and pretty tiny and needs reservation , the breakfast choice is nice. During workdays when there is no crowd and is so nice and calm. Anyhow nice hotel but i had higher expectation of the room chosen.