I recently stayed at [Hotel Name], and unfortunately, my experience was extremely disappointing. The customer service was absolutely terrible—staff were rude, abrupt, and completely unhelpful when dealing with issues. Rather than resolving concerns professionally, they argued with guests, even when they were clearly in the wrong.
Additionally, the hotel’s website is misleading. It states that parking is free, but upon arrival, I was charged €10 per night without any prior notice. The parking spaces are also far too small, making it difficult to park properly, especially if you arrive late at night.
Overall, I would not recommend this hotel to anyone. A hotel stay should be stress-free, but the lack of communication, poor service, and hidden fees made this an unpleasant experience.
Excellent location with many eateries nearby. Only 5-10 mins walk to main old town square. The apartment is clean and kitchen is well stocked. We enjoyed our stay there.
Sauber,ordentlich gepflegte Zimmer, gut war auch der Kaffee und Getränkeautomat in Zimmer-nähe.leider erkannte mein alter Navi die Straße nicht und wir mussten suchen.Bei Dunkelheit und ohne Hinweisschilder schwierig . Aber sonst fand ich das hotel gut.Vielen Dank
Das Zimmer war klein, aber definitiv das Geld wert - auch angesichts eines wirklich guten Frühstücks.
WLAN incl., ordentlicher Kühlschrank mit Glastür. Angenehme Matratze und Bettdecke, sauberes modernes Bad, wie das gesamte Hotel ja noch recht neu ist. Aufzug zur Halbetage.
Meine Buchung über Trip.com kommt über ******* im Hotel an, weshalb es Irritationen wegen des Parkplatzes gab, der als kostenlos ausgewiesen war.
Darum wurde sich aber proaktiv gekümmert, sodass künftig Missverständnisse nicht mehr vorkommen sollten. Ich habe die Parkgebühr sogar zurück erhalten und hatte die Entnahme von der Minibar nicht zu zahlen, was wirklich nicht nötig gewesen wäre. Jederzeit wieder.
Dengan penginapan di hotel pangsapuri ini di Graz (Sankt Peter), anda akan berada dalam lingkungan 5 minit memandu dari Universiti Teknologi Graz dan Gereja Sacred Heart of Jesus. Hotel pangsapuri mewah ini berada 2.4 km dari Pusat Beli-belah MURPARK dan 2.8 km dari Messe Graz.
Nikmati pemandangan dari teres.
Kemudahan yang ditampilkan adalah termasuk daftar masuk ekspres, daftar keluar ekspres dan lif. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Hadiahkan diri anda dengan penginapan di pangsapuri yang dihias secara berasingan ini dan menampilkan lantai dipanaskan serta sebuah TV skrin rata. Terdapat balkoni/laman dalam berperabot persendirian.Sebuah dapur dilengkapi dengan sebuah peti sejuk/penyejuk beku saiz penuh, sebuah ketuhar dan sebuah dapur. Akses Internet wayarles percuma memastikan anda kekal terhubung serta rancangan kabel tersedia untuk hiburan anda.
GGuest UserAfter a long trip you come to the hotel and just want to check in without problems. Unfortunately, this was not the case. A staff member told me hard that breakfast was not included in the price and does not even try to explain why. Simply, despite evidence, he said differently... Fortunately, the next day, another employee was and explained to me how and what is. Then the matter was quickly resolved.
Frokost costs €12.90, and there are no hot dishes (e.g. sauce, eggs, etc.). Only bread, sauce and sweets... cooked eggs were cold! ... so better elsewhere breakfast than in the hotel...
GGuest UserVery clean and well-maintained—both the hotel and the room! Just a heads-up: there’s no aircon, only a fan. It was cool enough for me, but my friend felt it was a bit warm since we visited during summer. The hotel might look a little dated in photos, but in person it’s airy, and doesn’t have any musty smell at all.
The location is excellent—just a short walk to the Old Town, with plenty of eateries right next to the hotel. Staff were all super friendly and helpful. For the price I paid, I’d say it’s definitely worth it—especially with free breakfast included!
I love the old school key system but it’s super heavy.
GGuest UserExcellent location with many eateries nearby. Only 5-10 mins walk to main old town square. The apartment is clean and kitchen is well stocked. We enjoyed our stay there.
WWai WaThe hotel is very new and clean, and the room equipment is sufficient. There are many parking spaces in the parking lot. Staff service is very thoughtful. It’s just a few minutes’ bus ride to the main attractions, so the location is convenient.
XXiaozhipianzailushangImpeccable! In addition to the automatic check-in machine crashed when I checked in, 😅 I called the hotel customer service and quickly solved it. The hotel facilities are very new and the space is large. I stayed for two days. I went to Lake Traun and Harstadt one day. I went to San Wolfgang and Goshao one day. The traffic is very convenient and you can park at the door. There is a capsule coffee machine, the decoration is very modern and simple, the room is large enough, the surrounding supermarket shopping center restaurant is complete, and the window is open.
XXiaoPepsi#Praise# Satisfied with the lighting in the room, proximity to activities, room size, security, bedding comfort; the hotel features self-service checkin and checkout. The whole check-in process was very convenient, the room was old-fashioned, we booked 7 rooms in a row, the layout of each room was still a bit different, but the overall feeling was quite good. Breakfast is relatively simple, it may be the eating habits of Austrians, all hard bread, more difficult. Opposite the hotel is the zeltweg train station, there are mountains in the distance, a typical town environment, but I have to say that the scenery is very good.
KKarsten BusseThe room was small but certainly worth the money - even in view of a really good breakfast.
Wi-Fi incl. , ordinary refrigerator with glass door. Fun mattress and beddeck, clean modern bathroom, as the whole hotel is still quite new. Lift to the half-day.
My reservation about Trip.com arrives on ******* in the hotel, which is why there were irritations about the parking place that was identified as free.
But it was proactively cared for, so that misunderstandings should not occur in the future. I even received the parking fee back and had not to pay the pick-up from the minibar, which would really have not been necessary. Every time again.
GGuest UserClean, well-maintained rooms, the coffee and drinks machine near the room was also good. Unfortunately, my old sat nav didn't recognize the street and we had to search. Difficult in the dark and without signs. But otherwise I found the hotel good. Thank you very much
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