Hotel 2-Star di Uttar Pradesh, India

The hotel is quite strategic and there are lots of places to eat, I recommend it at very low prices on Trip.com

1. The room I got was a standard room on the ground floor without windows which, in fact, the hotel should inform about on the room's description. 2. After entering the room, the tables and most of the furniture were a bit dusty, and the air condition had problems which required three staff solving it. 3. The duvet did not have a cover, so it looked a bit worn out. 4. After using the bath, water dripping from the geyser lasted for a while. 5. After complaining about the room, the manager, Suryakant Pandey, and his staff, Gauraf, showed their responsibility and promised to upgradte my room on the next day. 6.However, the day shift didn't know about it and insisted me to stay at the same room until I claimed about the prior upgrade from the night shift manager. 7. Luckily, the changed. 8. On the following day, the maid forgot to clean my room but the hotel owner was there and ready to get everything done. 9.The best thing of the hotel was the service that the night shift manager and his team helped me and understand what the customers wanted. 10.All in all, apart from the cleanness and readiness of the room, the hotel was just OK.

Simply Wow! My family and I stayed at this gorgeous place for over a week and enjoyed our stay. The owner, Mr. Abhinav Singh, personally takes care of every need of the tourists and goes the extra mile to make sure that the tourists are comfortable and are having a pleasant experience. The property is very immaculate, and all the famous places in Varanasi are nearby. Mr. Abhinav Singh helped us organize our amazing trip to Varanasi, and also our awesome journey to Ayodhya Dham and Vidhyavasini Dham Shaktipeeth. The staff and drivers are always willing to help with a pleasant smile on their faces, they all are very kind, cooperative, respectful and warm people. I recommend this Hotel Golden Lotus Varanasi to everyone. I am grateful to Mr. Singh, all the drivers and the staff. Many blessings to all.

Hotel is good however there were no curtains at washroom, glasses were dirty, water container was damaged. Staff was good, location is superb,

The location of the hotel is god if you want to live near Ganga ghats and get there by walking. The room wasn't clean, in the wardrobe was a dirty sheet, one bottle with shampoo was half-used. We left hotel early in the morning (between 5-6 a.m.) to have a sunrise boat ride. There was a sleeping staff member near the reception and we didn't want to wake him up. But when we returned we was asked to say if want to go early and had to return to the hotel before 22-30. And we were extra charged for 157 rupees during checking out, even though we had prepaid the whole amount of money via trip's app. The manager said that trip.com haven't civered the whole summ and we had to pay more.

The service at Hotel Sun Grand was excellent. The staff were very attentive and made every effort to provide prompt and friendly service. Their smiles and willingness to help added to the overall pleasant experience. The food was tasty, and the service was timely too. The staff also provided excellent late-night vehicle service. They ensured that we had a convenient and safe transportation option, which was especially helpful during our stay. Their commitment to customer satisfaction truly stood out. Overall, my experience at this hotel was enjoyable and comfortable. Highly recommended!

Hotel was located far away from main road and we have walked a lot to reach out the hotel by taking guidance of local people. Toilet was very small and we could not bath properly. Only good part was the ”rooftop cafe” which provided very healthy food based on indian and international menu.