Hotel 5-Star di Lombardy, Italy

I like this hotel the most when I go to Milan. It is close to the city center and there are many places to visit nearby. I like this hotel the most when I go to Milan. It is close to the city center and there are many places to visit nearby.

There is NO service at this luxury hotel. First of all, WiFi didn’t work for the whole day. Secondly, at breakfast the staff challenged us whether we stayed at the hotel due to their system error. Facilities are really poor. When we go to the pool, the pool closes at 6pm. And staff just wanted to kick us out and got off work. Except for the pool, there is nothing else you can do at the hotel. Truly regret u booked this place

The Armani Hotel is located in the heart of the bustling city center, with its main entrance facing the street and the cathedral not far away. The elevator on the left after entering goes directly to the 7th-floor lobby. The reception is to the left after exiting the elevator. The hotel rooms are luxuriously designed, featuring the hotel's classic gray and black color scheme. The rooms are very spacious, a truly impressive suite. There's a hidden walk-in closet, various beautiful mirrors, and a perfectly functional iPad to control everything in the room. The internet is incredibly fast—faster than lightning! The bathroom is absolutely elegant and spacious, equipped with underfloor heating. The bed and pillows are also perfect, undoubtedly top-of-the-line in Italy. Cleaning is prompt and meticulous. Only minor complaints are the hot water temperature – adjusting it is like using a micrometer, otherwise it's either scalding hot or cold. Also, the doors are somewhat rough during construction and often don't close properly. However, these minor issues don't detract from its overall quality; it's absolutely a top-tier hotel.

Very bad experience. Room service swiped their card to enter more than ten times starting at 6am! Each time, the children were woken up while they were still sleeping or getting dressed. I have never seen such poor service. This hotel is not cheap, why would this happen?

The room size was quite spacious for European standards. Although the decor wasn't entirely to my taste, the room itself was clean, comfortable, and bright. The airport shuttle to the outlet mall is conveniently located near the hotel, as is the metro station. The hotel also offers a complimentary shuttle service to and from Milan Cathedral, which was incredibly convenient. Breakfast was surprisingly varied and plentiful for Europe, with some items available for order from the staff. I got the distinct impression that all the hotel staff were enthusiastic and genuinely keen to provide excellent service. Many thanks to the hotel team for making my trip so enjoyable.

It was my friend's birthday during our stay, and the hotel thoughtfully surprised us with chocolates to celebrate. Toothbrushes were provided, which was a nice touch. The place was very clean, and the hotel restaurant stayed open quite late. Excellent service overall.

The room size was just right and very comfortable, and the bathroom was huge! The bedding was excellent, making for a super comfortable sleep! Breakfast was very plentiful, and the ambiance was great! The wardrobe was large and very spacious. The hotel even provided a converter next to the bed, so I could charge anything directly!

Very nice hotel the room was clean and renovated. The hotel is very closed to the metro. The only problem that we had was the heater it was very hot (personal feeling) The room was very well decorated and have space

The staff is generally very friendly and engaging, and housekeeping does an excellent job. The rooms are fine but not particularly special for the price. Breakfast is good, and Michela stands out as wonderfully attentive and kind. However, the coffee could be improved, and the evening restaurant (the same space used for breakfast) is a major letdown - the food is average, overpriced, and some of the service staff show questionable attitude. For dinner, it’s definitely better to head into the city. The sauna and pool close at 7:30 p.m., which feels far too early. Overall, it’s a nice hotel with great views, but given the room rates, it doesn’t quite deliver the experience you’d expect for the price.

We enjoyed our stay very much. The room was fabulous, cozy and quiet. The hotel is very central and perfectly insulated from the street noise. Guest relations is at an unreachable level - Yulia (manager for guest relations) may solve any issue (best tickets, restaurants, guides and etc).  The breakfast is tasty and full of fresh products (gluten free options available as well). Even live music at breakfast)). Helpful staff. WC and shower are of a highest quality and design. The Restaurant & bar prepared all dishes and drinks we were asking for regardless of whether or not they were on the menu. We loved this hotel and will definitely return.