Hotel 4-Star di Ontario, Canada

Definitely stay again. Nice facilities and convenient location

Came to Toronto for a conference and booked this apartment a few days in advance. It wasn't cheap and didn't include breakfast, but I chose it for its proximity. I didn't have high expectations, but after checking in, I felt it was excellent value for money. It's on the 44th floor, the highest level with a balcony, and the sky is directly overhead – the view is perfect! I just felt the safety could be a bit better, as it's completely open.

The location was fantastic. The bath quickly warmed up, allowing me to thaw out from the cold. It was easy to get to Table Rock, Rainbow Bridge, and the fireworks display area.

The hotel’s location is excellent — very convenient for traveling to and from the airport. The property also provides a shuttle bus service between the airport and the hotel, which makes transportation easy and straightforward. The shuttle operates every 30 minutes, which is quite manageable, though it can mean a short wait at times. The gym and pool look great as well, perfect if you want to get some exercise or relax during your stay.

The hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset. I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued: Her: ”There's just over one yuan left, do you want your change?” Me: ”Yes, please.” (I just wanted to go rest quickly) Her: ”Do you want the cash now?” Me: ”OK.” Her: ”Can I give it to you when you check out?” Me: ”OK.” (I really just wanted to end the conversation) Her: ”Can I just not give it to you? It's only a bit over one yuan.” Me: ”OK.” (So tired, and hadn't even eaten yet) Her: ”OK”

Great location, right across from Terminal 3. The rooms are spacious, making it an excellent choice for early morning or late-night flights. The service is quick, professional, and efficient. Breakfast isn't a buffet, so you might consider booking without it.

The hotel location is around 5-8 minutes on foot to the Niagara Falls Ferry so it’s very convenient. I can’t say the room they gave me was the best, the “view” was of the pool, there were fruit flies, the ventilation in the bathroom released a really musty odor if not turned on, and the floors were not very clean. Overall 6.8/10.

I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo. Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing. It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street. Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.

Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

I chose this hotel for a layover and was quite satisfied! Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries. Cleanliness: Clean and tidy. Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing. Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.