Excellent hotel. Great staff. Great room. Well soundproofed, black out curtains and air-con that actually gets cool and hot enough, which is rare in hotels these days. The cosy room was bigger than expected and plenty big enough for a couple.
No cuenta con los servicios y comodidades que debería tener un hotel boutique, la recepcionista fue borde y poco servicial, además de haber hecho comentarios hostiles hacia nosotros. Cuando se paga por un hotel boutique se espera una mejor atención, así como mejores artículos de aseo y un mejor mantenimiento de la habitación.
Lo positivo: La limpieza estuvo muy bien, las camas son cómodas y está muy bien ubicado.
I did not have breakfast because the timing was too early. The room was clean but the grout in tiles in the shower just being the pipes needed clean. I liked the setting and friendliness of the staff. The hotel is very central to transportation.
Ya conocía el hotel y sus puntos fuertes siguen siendo la ubicación, la comodidad de las camas, la calidad de las toallas y la bañera de hidromasaje en caso de contar con ella en la habitación. No he disfrutado de la comida en ninguna de sus opciones por lo que no puedo opinar al respecto.
En cuanto a las carencias, la estructura de construcción de las habitaciones hace que se oigan y se perciban con claridad las conversaciones de habitaciones aledañas (unos buenos tapones lo solucionan) y la limpieza en esta ocasión me ha dejado y por el polvo acumulado en el mobiliario y los pelos en el baño. El SPA está obsoleto, estaría bien actualizarlo. A pesar de todo la estancia es cómoda y repetiría pero como ya sugerí anteriormente, un hotel de 4 estrellas se define por la atención al detalle.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
Sin lugar a dudas, de los mejores desayunos que he visto en muchísimo tiempo. Tiene zumo natural recién exprimido, variedad de panes y bollería. Me ha encantado!!!
Hotel perfecto para conocer San Sebastián, caminando un par de minutos a la playa de Ondarreta, al paseo de La Concha, transporte urbano enfrente. Desayuno e instalaciones excelentes
Hebat
126 ulasan
9.0/10
Harga bermula
€ 111
satu malam
Semak Ketersediaan
Lihat Semua Hotel 4-Star di Basque Country
Terokai Ulasan Tetamu Hotel di Basque Country
Lihat semua
9.0/10
Great
GGuest UserThe lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes.
The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork.
Breakfast had a decent variety of choices.
It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.
GGuest UserThe hotel is located just a few minutes by bus from the bar area.
The exterior looks old, but the interior is very nice and clean.
The bed was fluffy and I slept well.
There's a supermarket nearby, so you can easily stock up if you need something.
The breakfast selection isn't that extensive, but it was more than adequate. And it was very delicious.
I'd love to stay here again the next time I visit San Sebastian.
GGuest UserNumad studios is actually more for long term stays or students, it did not feel like a hotel, which some may like.
Staying as a short term guest (3 nights) I anticipated to be treated more like a hotel guest i.e. a bottle of water in the room, more than one towel, an actual hook to hang the towel on.
Unfortunately what I didnt expect was scaffolding around the room, with men working on at my window level, banging. I provided feedback to a survey sent the first time impacted by the works, the next day we were woken at 8am by more works. This was check out day
I informed reception on leaving who said she would prefer us to tell her sooner to ensure our stay was to our satisfaction.
Whilst a nice thought, the first time was after a long hike (when feedback was provided immediately electronically) the second the morning of leaving. I doubt at that time there was much she could do. However it strikes me they should be aware of where works are going on, especially if worksmen will be on site in the vicinity of room windows.
Whilst it is very accessible to the city, this is really and out of town area of hospitals and technology offices/places of study.
The room was very clean, transport useful, but it lacked any atmosphere. I would stay here if you are in the area for work or study, otherwise a hotel nearer the city is best.
Additionally, the room we booked was not available we were provided, instead of a large studio, with essentially two adjoining rooms, which was a suitable alternative but a shame, particularly as those rooms were where the scaffolding was.
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
GGuest UserNice hotel with ample parking. Excellent location for exploring the city. You can walk to Casco Viejo in 15 minutes, and the metro stop is also nearby. The breakfast buffet is very good and extensive, with a huge selection. The only downside was the strict rules around the pool, which is also part of a sports club. This meant the children couldn't really play there.
HHosanChoose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
SShiow ChinLocation is a bit out of the city centre, but located in a peaceful area (contrastingly) next to a forest and a biotech hub. However, a bus stop a couple of minutes' walk from the hotel has a service that goes directly to the Boulevard located between the Old Town and the City Centre (85sen per trip or cheaper with the San Sebastian Card - available at the hotel) within 25 mins (or slightly longer with traffic).
My room was comfortable and clean, although it might be a bit tight for space with 2 people. Bed was comfortable with pillows of various firmness.
Bathroom was big and well-designed, although the shower and bath might be a bit tight for larger people. Shower pressure was excellent.
Tip: Open the drawer under the sink to dispose your garbage and recyclables.
Staff were all friendly, polite and helpful.
My only complaint is that my water was never refilled throughout my stay, but I admit I did not ask about it at the time.
DDeshikaThe location is a bit far away. The stay is very comfortable. If you have a car, it’s no problem to stay here. Parking is not particularly easy. Not recommended if you don’t have a car.
GGuest UserNice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive.
The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.
MM. SoA boutique hotel close to the Dona Katalina Zubia. There are two entrances to the hotel, the main one facing the road and the other entrance facing the Urumea River. Staff were friendly and always had a smile. The hotel is quite clean and everything is within 15mins walk. The amenities are limited, but there is a 24 hour reception and bar downstairs, a nice roof top sunbathing area and a gym. Please double check the other amenities listing when booking, as I don't recall seeing the Public Bath, Foot Bath and Clothes Dryer as advertise. I would also suggest to check the batteries of the remotes before someone check ins, as I had to request it to be changed and it wasn't available until the next day, more compliment bottles of water and dental kits (given there was 3 of us and only 2 bottles and 1 kit). Overall though, I enjoyed the stay and would come back again.
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