Hotel 4-Bintang di Utrecht, Belanda

The location of the Hotel is very good. Walking distance from the Utrecht Central and the Jabeurs Convention sentre. The Rooms are rather small if you choose 3 person occupancy. Also, the cleaning service was rather pathetic. We requested cleaning and make-up room every day and yet for 2 days there was No service.

Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.

Nice hotel, location near at utrecht central station and shopping center. Bed comfortable with wide room. Will come again in this hotel.

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

Prima hotel in buurt van station en centrum. Kamer mag wat onderhoud krijgen maar verder mooie grote kamer. Vriendelijk personeel.

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.

Hotel DeBlend is located across from the headquarters of Douwe egberts in a semi-industrial area of town, but was very quiet and very convenient. The air conditioning is a terrible inconvenience just like it appears to be in every other European hotel except for the hunfelt. You are not actually in control of the temperature of your room it just makes it a little more cool for a little more warm. You don't have any real control. We found it got a bit warm at night. It is a primarily self-service hotel, but the instances where we required human assistance, the staff were very kind and accommodating. The kitchen is very convenient feature for anyone staying more than a few days. We highly recommend 2L DeBlend.

Prima hotel, goede locatie en lekker bed. Het zag er allemaal vrij nieuw uit.

The room was exceptionally small. There was approximately one foot between the bed and the wall on one side and two feet on the side closest to the bathroom. The bathroom door could not open completely. The bathroom was similarly scaled. If you were sitting on the commode your knees were under the sink. If you were at the sink, you’d better have the shower open because your elbows were in the shower. At the foot of the bed there was about 1 meter of space to the wall. This we completely consumed by the two suitcases and two daypacks. There was significant road noise audible in the room. There is a small elevator usable to access the first and second floors. If your room number is in the 3xx series, you will have to hand carry your bags up the final two flights of stairs. One exceptional amenity, they were one of the few hotels in Europe, that we’ve encountered, providing wash cloths. The restaurant menu was uninspired. We like to patronize the place where we are staying but we'd have done better going into the village. All in all nothing terrible but we left feeling the experience was not balanced by the cost.

Prima hotel, ontbijt is goed geregeld en diner is ook fijn. Kamer is schoon, maar badkamer gedateerd. Mag wel een opfrisbeurt gebruiken. Douche loopt niet lekker door. Bij incheck en uitchecken is niet al het personeel is even vriendelijk of professioneel, ging iets verkeerd met mijn boeking voor het ontbijt via trip.com, uiteindelijk klantenservice gecontacteerd en toen is het opgelost. Maar hotel deed heel raar hierover…dit is niet ons probleem…

The location of the Hotel is very good. Walking distance from the Utrecht Central and the Jabeurs Convention sentre. The Rooms are rather small if you choose 3 person occupancy. Also, the cleaning service was rather pathetic. We requested cleaning and make-up room every day and yet for 2 days there was No service.

Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.

Nice hotel, location near at utrecht central station and shopping center. Bed comfortable with wide room. Will come again in this hotel.

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.

Hotel DeBlend is located across from the headquarters of Douwe egberts in a semi-industrial area of town, but was very quiet and very convenient. The air conditioning is a terrible inconvenience just like it appears to be in every other European hotel except for the hunfelt. You are not actually in control of the temperature of your room it just makes it a little more cool for a little more warm. You don't have any real control. We found it got a bit warm at night. It is a primarily self-service hotel, but the instances where we required human assistance, the staff were very kind and accommodating. The kitchen is very convenient feature for anyone staying more than a few days. We highly recommend 2L DeBlend.

Prima hotel, goede locatie en lekker bed. Het zag er allemaal vrij nieuw uit.

Great location. Close to lots of shops and easy access to the bus services. Off a busy street but room was quiet. Nice sized room with all the basic things you will need. I didn't have the breakfast but it is available for purchase separately and looked quite nice. Overall a lovely stay and would consider it again in the future.

super nice hotel for business or holiday. High end design inside and good place outside.

We had a wonderful time at the Court Hotel and would definitely stay again when we return to Utrecht. We initially booked one of the canal rooms but didn't realise that they were in a different location to the main hotel. The room was nice and only a few minutes walk away but as we were holidaying with a friend who was in the main hotel we asked if we could move. This was arranged without any fuss and we were extremely happy with our new room. The hotel is clean and modern and located in a quiet area minutes from the centre. The staff were friendly and welcoming and our experience was really positive. We plan to return as soon as possible.

Prima hotel in buurt van station en centrum. Kamer mag wat onderhoud krijgen maar verder mooie grote kamer. Vriendelijk personeel.

Prima hotel, ontbijt is goed geregeld en diner is ook fijn. Kamer is schoon, maar badkamer gedateerd. Mag wel een opfrisbeurt gebruiken. Douche loopt niet lekker door. Bij incheck en uitchecken is niet al het personeel is even vriendelijk of professioneel, ging iets verkeerd met mijn boeking voor het ontbijt via trip.com, uiteindelijk klantenservice gecontacteerd en toen is het opgelost. Maar hotel deed heel raar hierover…dit is niet ons probleem…

The coffee machine didn’t work, the freezer also didn’t work. For the rest it’s a good hotel!

***Please be careful before booking here, it looks more like a SCAM than a relaxed stay.*** We booked an expensive Suit room W/ Jacuzzi at this hotel to celebrate our 2023-2024. Well, this was the Worst Experience ever. Since we arrived, the Suite Room had issues with Leakage to the floor under our room. Room service kept coming to our room almost every 30min to an hour. They kept coming to check the same thing, nothing to see in our room. So with this the first day was already RUINED! We couldn’t relax because people kept coming to the door. Next day again same thing since the early morning room service and the hotel technician kept bothering us. As if we did something wrong but we didn’t, we couldn’t, we just arrived at the hotel Suite… Then they ask us to leave the room for at least 1 hour so they can ‘Try’ to fix the issue. We declined. Then randomly 30 minutes later our airconditioning stopped working, sweating in the SUITE room they couldn’t fix it. After all this, we decided to leave earlier then we wanted. We travel allot and visit different hotels in Europe. But this, for a very expensive SUITE room to have so many issues was crazy. Never had such a bad experience before at a hotel, especially a Suite room Hotel. We also we asked our money back, but only got a percentage back and as a compensation they gave us just 2 bottles of water… So yes, we had to pay for the first day, while they kept bothering us the whole time. Very very unprofessional of this hotel and staff. We had to pay for the night we couldn’t even relax because of faulty SUITE ROOM. Please be careful before booking here, it looked more like a SCAM than a relaxed stay.

The hotel is set in a nice location in the country and a 20 minute walk from the train station which was ok for me, even if it was uphill which is weird in NL ! Check-in was weird, for some reason the two people were talking about us in Dutch and laughing at us, nice welcome. There were three of us arriving at 14:30 but our room wouldn’t be ready until 15:00 so the individually stored our bags, which was weird. My colleagues wanted to use the gym, but despite the fact we were there for almost a week there were no slots…..weird, later found out the hotel had leased the gym to a fitness trainer - why not be honest about it! Rooms have almost no sound deadening, TV didn’t work, no hand soap in the room and piece of foam for a bed wasn’t the best, I guess from that perspective you get what you pay for. Most of the bar staff and waiter staff were brilliant, great personalities and wanted to do their best for you which was nice. The food was a bit patchy and got the impression they were struggling in the kitchen, no different to many hotels and mostly ok, my group had to reject a couple of steaks, but was dealt with reasonable professionally. The meeting room was tight and a bit dangerous from the perspective the laptop power points were on the wall and created quite some trip hazard and the overhead projector build had seen better days and made the colours wishy washy. And now for the downright ugly, now I do get that hotels are struggling to recruit in current climate, but why would you put your worst employee on reception! We had an American VIP join out meeting, he only drinks Coke, as there was no one in the bar area I asked if reception could help. He said he could, promptly brought two bottles of Coke but then told me that I wasn’t “authorised” to put this on my room and I needed to pay cash. I tried to reason with this person that I didn’t have cash on me and as we were spending in the region of 15,000€ with the hotel perhaps he could either add it to the meeting room cost, or food and beverage cost. He told me that he was not prepared to do so! He summoned a colleague from back office and she agreed the only option as I had no cash on me was to leave with the Coke. I was rather upset by this treatment and to my discredit I raised my voice, and despite a colleague was on the phone to potentially another guest and there was a queue behind me, they simply didn’t care and it was more important to them that they didn’t release the Coke with payment ! I left shocked, then entered the kitchen to find the bar staff cleaning dishes as they we short staffed, which I understand, and her comment was “ I don’t know how to charge you for the Coke, but you take it and I’ll figure it out”. Give this lady a promotion and send the clowns on reception to wash the dishes.

The room was exceptionally small. There was approximately one foot between the bed and the wall on one side and two feet on the side closest to the bathroom. The bathroom door could not open completely. The bathroom was similarly scaled. If you were sitting on the commode your knees were under the sink. If you were at the sink, you’d better have the shower open because your elbows were in the shower. At the foot of the bed there was about 1 meter of space to the wall. This we completely consumed by the two suitcases and two daypacks. There was significant road noise audible in the room. There is a small elevator usable to access the first and second floors. If your room number is in the 3xx series, you will have to hand carry your bags up the final two flights of stairs. One exceptional amenity, they were one of the few hotels in Europe, that we’ve encountered, providing wash cloths. The restaurant menu was uninspired. We like to patronize the place where we are staying but we'd have done better going into the village. All in all nothing terrible but we left feeling the experience was not balanced by the cost.