Hotel 5-Star di Hubei, China

The river view is beautiful, and the location is great, very close to Lihuangpi Road and the riverside, so you can just stroll downstairs. However, there's no subway nearby. The hotel doesn't offer twin rooms with a direct river view. On each floor, there are only two 180-degree direct river view rooms. Although they are back-to-back, their doors are at opposite ends of the hallway. If a family books two 180-degree rooms, it's quite a hassle to meet up, as you have to walk a long way around. Your only option would be to pay extra to upgrade to a 270-degree river view room. There's only a single armchair by the window, and no small coffee table. When enjoying the river view from the window, there's nowhere to put your drink – you have to put it on the windowsill... If there are two of you, you'd have to drag the bench from the end of the bed over? The ergonomic chair was incredibly uncomfortable, and I found a layer of dust in the middle while trying to figure out how to adjust it. Both the ergonomic chair and the single armchair felt dirty. Perhaps it was peak season, but there were no perks or complimentary items. The 105 yuan 'Summer Enjoyment' voucher was also pretty useless, as it could only be applied to certain double set menus priced at 299 or 399, for example.

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

I had a really unpleasant experience at this hotel, largely due to their faulty UnionPay system. On the first day of Chinese New Year, during check-in, I was incorrectly charged – something that has never happened in all my years of staying at hotels. It took two full days to resolve, and throughout the process, the staff repeatedly blamed UnionPay, denying any hotel responsibility. The compensation they offered was a fruit platter, which I promptly refused. In the family room I stayed in, there were several noticeable dents on the floor near the bathroom entrance. I don't understand why they weren't repaired; instead, they were simply covered with a carpet. It was quite startling if you weren't expecting to step into one. Additionally, the bathroom lacked an exhaust fan, so any odors after using the toilet would spread throughout the entire room. Thankfully, there was a window I could open to air it out. Regarding the air conditioning, it was incredibly noisy and very slow to heat up. On the first day of my stay (Chinese New Year), the room was a chilly 22 degrees. Even after setting it to 26 degrees, it didn't reach that temperature until my check-out on the fifth day. The hotel's ground-level parking lot is tiny and often full. The underground parking spaces are also very small and difficult to navigate. Unfortunately, our MPV got scratched in the dimly lit underground lot at night. As for breakfast, for the first two days of our stay, I assume there were fewer guests, so the breakfast offerings were quite perfunctory. It only improved when more guests arrived in the following days. Overall, it was a very unsatisfactory stay!

The room was clean, tidy, spacious, and bright. Parking was also very convenient. The hotel staff were excellent; I was on a business trip and seeing the note left by the service staff instantly made me feel warm. The night view from the window was also fantastic. It was a great stay, and I'll choose to stay here again next time I visit Wuhan.

This hotel is too far from the city center, located in the outskirts of Wuhan. I booked it for a road trip and had a really bad experience; there's basically no service. The hygiene and facilities are just average, and they're lacking in everything. They don't proactively replenish essential items unless you ask. The front desk for check-in is on the 23rd floor, and the three elevators are shared, with no dedicated ones, which makes it very inconvenient for guests with a lot of luggage using a trolley. Overall, it's suitable for business travelers looking for a budget hotel. However, for older guests, I'd recommend looking for another hotel.

Extremely satisfied with my stay at the Shangri-La Hotel Wuhan during this trip. I booked a Horizon Club room, which offered all-day drinks and snacks, plus afternoon tea. Room service was also excellent, with daily housekeeping (more than once a day). The hotel's location is superb, just a few steps from the metro station. Exiting the hotel, you're right on Kaoxiong Road and Taipei Road, which are lined with small restaurants and coffee shops – perfect for a city walk. Baodao Park is also nearby, great for an early morning stroll. Turning left out of the hotel, you'll find MixC World just a short walk away, which is super convenient. All in all, it was a very satisfying stay.

Very good, especially the environment! Because we brought the puppy to play, the big lawn here is absolutely amazing! It is a paradise for walking dogs! The grass is dense, thick and clean! Just shoot a blockbuster! The housekeeper is also very emotional! It is really recommended for parents with pets to live here!

This hotel is excellent in every aspect. I booked a Deluxe River View King Room and was upgraded to an Executive King Room for free. The view was absolutely stunning. The dinner selection on the executive floor wasn't vast, but the quality was high. My dad stayed at this hotel during the pandemic, so I specially brought my child here to experience it. Holly, our butler, provided fantastic service!

I came to Wuhan for Chinese New Year and stayed at the Qingshan New Century Hotel because my friend lives nearby. It seems like a new hotel, and all the facilities are excellent. The breakfast was also very rich, and the staff were all incredibly friendly. My only complaint is the open-plan bathroom, which I really didn't like, but that's a design issue. The hotel service was fantastic, and they even offered a shuttle service to Wuhan Station, which was a pleasant surprise.

For the past few years, I have traveled to Wuhan at least once a year, and every single time I choose to stay at Royal Grace Hotel. For me, it’s more than just a hotel — it feels comfortable and familiar, almost like a home away from home. One of the main reasons I keep coming back is the exceptional care and attention I receive. Before each trip, I always message the manager, Coco, to let her know about my specific needs, such as having large-print labels on the shampoo, conditioner, body wash, and other amenities. She consistently takes care of everything before I arrive. It truly means a lot to feel understood and cared for in this way. Whenever I need anything from the front desk, the staff responds immediately and with genuine kindness. Their efficiency, warmth, and professionalism make every stay smooth and relaxing. I am sincerely grateful for the wonderful service and hospitality I receive each time. Royal Grace Hotel is not just the best choice in Wuhan for quality and service — it’s a place where I always feel welcomed and valued. 过去几年里，我几乎每年都会去武汉一次，而每一次我都会选择入住 Royal Grace Hotel。对我来说，这里不仅仅是一家酒店，更像是一个温馨、熟悉的地方，仿佛在武汉的“第二个家”。 我之所以一直选择这里，很重要的原因是酒店给予我的贴心关怀和细致服务。每次出发前，我都会提前联系经理 Coco，告诉她我的一些特殊需求，比如希望洗发水、护发素、沐浴露等用品能贴上大字号的标签。每一次她都会在我到达前帮我安排妥当。能被这样用心理解和照顾，真的让我非常感动。 每当我需要前台协助时，工作人员都会第一时间给予帮助，而且态度亲切、真诚又专业。他们的高效和温暖，让我的每一次入住都轻松又安心。 我由衷感谢他们一直以来的优质服务与热情款待。Royal Grace Hotel 不仅在品质和服务上是武汉最好的选择之一，更是一个让我始终感到被欢迎、被重视的地方。