Hotel 5-Star di Victoria, Australia

Subtle yet luxurious, with friendly staff, including a Chinese-speaking receptionist. The doormen were also excellent, helping me pinpoint locations for taxis since ride-sharing apps default to no parking at the hotel. I had to verbally communicate with the driver upon arrival, and everyone here is very willing to help. The rooms are spacious, and bottled water, small soaps, and other amenities are replenished during turn-down service.

I stayed at the Grand Hyatt from 1st Aug to 9th aug in a yarra river view room. The check in was seamless, room was large and spacious. However a few arises raised throughout t he stay. The room was made but bedsheets not changed even after 3 nights. I had to call in to the guest concierge to get them to change the sheets in the middle of the night. Reason my son has respiratory issues and is allergic to dirt and dust. We were informed that housekeeping only starts on 4th day morning 9am and we had to wait the next day. The hot water connection was also bad in the room.whenever I was showering in the main standing shower and my wife came in to use the common sink to wash my son's milk bottles. The moment she turns on hot water from the sink, the hot water from the shower area would automatically be cut. I would feel shots of ice cold water sprayed onto me whilst soaping or in midst of shower. Not a pleasant experience. I highlighted upon check out but the receptionist lady Daphene was instead thinking I did not know how to to operate a shower tap. She was clearly not listening and even her trainee standing behind her was giggling at the nonsense. Lastly Daphene automatically wanted to charge me on the deposit for the full stay despite it was fully paid on Trip.com. when I told her it was already a paid stay she told me she didnt have it on record as it was a 3rd party stay. What a disgrace of a hotel and bad customer service

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

Lovely room which has a big living space and overlooks into the gardens/ tennis courts. There is a big chess set near the gardens as well. Food at the restaurant is also delicious.

Great location for the theatre. We could see the Michael Jackson show sign from our room. Car park is off site and horrible to try and get a park in but only 5min walk from the hotel and $25/ day. Close to parliament station. China town and easily accessible to all city areas. Check-in and check-out were easy, staff were polite, and the happy hour was a nice touch. The room itself was compact but quiet, even being right by the lift. The bathroom, however, was tiny. No way two people could fit at once. The fan didn’t work so the mirror fogged completely, and the shower glass wasn’t long enough, leaving the floor soaked after every use. The bottom of the door showed water damage. Blinds let in light around the edges, and while the air conditioner was noisy, it didn’t really bother us. The luggage space wasn’t big enough to hold a hard case flat without tipping, which was a bit annoying but manageable. Breakfast was unfortunately the biggest low point. Service felt disorganised and slow. We waited almost 20 minutes for the rabke we were sat at to be cleared. The continental breakfast was uninspiring and pastries didn’t seem fresh. We paid an additional $5 per person for menu items since continental breakfast was included in our booking, but if I had paid the full $30–$35 separately, I would’ve been disappointed. Bacon was American-style (crispy), and they did do well offering coffee and tea promptly on arrival. However, the juice service was confusing. No glasses, limited plates, and unclear service flow. Amenities were almost non-existent. The “gym” was about the size of the bathroom with no treadmill or bike, and the rooftop could be much more inviting if it had a covered area or bar. Overall, the location saves it. Ok for a short city stay if you’re here for convenience, but not somewhere I’d choose for comfort or amenities. Unfortunately wouldn’t stay again and not great value for money in my opinion.

The room was incredibly spacious, the bed super comfortable, and the linens were top-notch. The front desk staff were very nice, and the WiFi was fast. The view was amazing! Right outside the north exit, you can stroll along the Yarra River to the sounds of beautiful music – it was incredibly chill. If you exit the south door and cross the street, you'll find a 7-Eleven, McDonald's, a great brunch spot, and a steak restaurant. Inside the hotel, there's KFC, Japanese, Thai, Italian, and Chinese restaurants, plus a food hall with lots of delicious and affordable Chinese options that stay open late. We even had some warm Singapore Laksa after coming back from the Great Ocean Road. Taxis are also convenient; the taxi stand is right in front of the waterfall lobby. Many day tour pick-ups are here too, so coming back late isn't a safety concern as you step right into the hotel. Public transport is also good, with tram lines 85 and 96 very close by, and Flinders Street and the Cathedral within walking distance. I feel like I made the right choice! I booked it for over 1200 a night, and it's much better than what you'd get for 1200 in city centers like Beijing, Shanghai, or Shenzhen.

The room was spacious, bright, and very new. It came fully equipped with a washing machine, microwave, and induction hob. The hotel is conveniently located just 200 meters from a tram stop and 300 meters from a bus stop. It's also very close to Chinatown, making it an excellent location overall. If you plan to stay, remember to book in advance, as it's often fully booked.

The rooms were very clean and beds were huge! Very comfortable and the place was convenient and very central. The only issue we had was locating the hotel. We had problems finding it as the GPS could not get us to it. However, we were very grateful that Ayden who worked at the Concierge - offered and took the initiative to walk with us and guide us from where we parked our car which was a 10min walk away, to drive our luggage to the hotel lobby. We are thankful for such great and wonderful service!

The overall experience at this hotel was outstanding. The rooms are spacious, never feeling cramped, which is especially great for families or guests on an extended stay. The in-room amenities are comprehensive, with practical kitchen facilities and a washer/dryer that perfectly meet all your living needs while traveling. The hotel's location is both safe and quiet, ensuring a good night's sleep. The front desk staff were friendly and welcoming, always smiling when assisting with check-in or answering questions, which made us feel very comfortable. The clean and tidy sanitation, along with the modern and stylish decor, also added significantly to the stay. Whether for business travel or a leisure vacation, this place truly offers a comfortable and convenient 'home away from home'.

We chose Le Méridien Melbourne for our family trip with kids, and the overall experience far exceeded our expectations! The hygiene was impeccable; every corner of the room was spotless and odor-free. The hotel's location is excellent, making it easy to get around, and both the indoor and outdoor environments are elegant and tranquil. The view from the 5th-floor terrace is absolutely stunning. The service was consistently outstanding; the staff were gentle and polite, responding promptly to any requests we had. The twin-bed room offered ample space, allowing our family to stay comfortably and relaxed. The infrastructure was comprehensive and functional, with only a few minor details in individual pieces of equipment needing an upgrade. All in all, it offers great value for money, and I highly recommend it for families with children!