Hotel 4-Bintang di Queensland, Australia

Parking was difficult to find, as it is located at The Star. Had to validate the ticket at the concierge every time we re-entered/exited the car park. It was paid parking. Otherwise, it was perfect for our needs.

Friendly and helpful staffs. Clean room and excellent shampoo and conditioner. Great location, easy access malls and centralised. Will come back again if we are going Brisbane.

Booked 2 bedroom apartment but was given 3 bedrooms instead. King size bed and single bedded rooms have windows, queen size bed without windows. All rooms have air conditioning. Room allocated didnt have a proper dining area, had 3 bar chairs with a small area. Took turns to have our meals. Sofa was great with recliners but too small for family of 4. Bread toaster and all appliances were clean and in order. Short walk to Botanic gardens, Queen Street mall and we were able to walk to South Bank. Free Cityhopper ferries at Riverside Terminal which is within walking distance too. Encountered an usual foggy morning and a fascinating view! Overall a great stay!

The staff are friendly and the room I use was a king size room, very clean and neat. That day I was about to checkout there was a firealarm from a toaster in the room and the staff were prompt in getting everyone outside in safety zone, while waiting for firefighters to determine the source and clear that all in well to return inside. The staff were awesome.

Booked a one bedroom ocean spa apartment for 6 nights in Mid Oct 2024. Stayed on 38 floor. First impression when entering that apartment was ”great view”. Apartment is spacious and very clean, kitchen facility has stocked with many pot & pan and utensils, can make regular meals with no issue. Also has washer & dryer too. There is a jacuzzi bathtub in the bathroom that is a bonus! We brought food from Coles supermarket (walking distance from Q1) and made breakfast and dinner. To get to Q1 resort from Gold Coast airtport, We brought a public transport card ”GO” from shop in airport arrival hall, took the airport bus #777 from airport (30 minutes ride) to Broadbeach, transfer to the local tram, get off at Surfers Paradise stop. Q1 resort is right across the street. The whole ride is last than 45 minutes, cost only 50 cents AUD., great deal!! BTW, all bus & tram ride within Gold Coast area is 50 cents. So get a GO card. Just make sure you tap on and off with each ride.

The room was quite refreshing from the summer heat. It was clean and the amenities were great. Even the location was perfect for anyone trying to catch a flight from Gold Coast.

It was a booking for a night when we missed a connection flight, very good location and very clean. Nice receptionist and easy to order food and receive. My mum loves it.

The night view was really beautiful beyond imagination!!! The location was also very good, tourist attractions, restaurants, and large shopping malls can be reached within ten minutes on foot! I would like to give full marks except that the staff forgot to lock the door connecting to the next room.

Had an upgrade from an Executive Suite to Family Suite giving more room space with views of the beach and daily room services kept our Suite fresh and clean. The Breakfast menu was always our go to and got us ready for our busy day. Thank you Novotel Surfers Paradise for always making our stay feeling like home.

It is a conveniently located and comfortable accommodation. The quality of the breakfast buffet was excellent, and it was very cozy and ideal for staying with family.

Friendly and helpful staffs. Clean room and excellent shampoo and conditioner. Great location, easy access malls and centralised. Will come back again if we are going Brisbane.

Booked 2 bedroom apartment but was given 3 bedrooms instead. King size bed and single bedded rooms have windows, queen size bed without windows. All rooms have air conditioning. Room allocated didnt have a proper dining area, had 3 bar chairs with a small area. Took turns to have our meals. Sofa was great with recliners but too small for family of 4. Bread toaster and all appliances were clean and in order. Short walk to Botanic gardens, Queen Street mall and we were able to walk to South Bank. Free Cityhopper ferries at Riverside Terminal which is within walking distance too. Encountered an usual foggy morning and a fascinating view! Overall a great stay!

The staff are friendly and the room I use was a king size room, very clean and neat. That day I was about to checkout there was a firealarm from a toaster in the room and the staff were prompt in getting everyone outside in safety zone, while waiting for firefighters to determine the source and clear that all in well to return inside. The staff were awesome.

The night view was really beautiful beyond imagination!!! The location was also very good, tourist attractions, restaurants, and large shopping malls can be reached within ten minutes on foot! I would like to give full marks except that the staff forgot to lock the door connecting to the next room.

This hotel has a good location. Approximately 3 minute walk from tarin station. We booked the high floor balcony room for a night stay and it was good! The view from the balcony is fantastic. The bed and pillows are comfortable. The staff are great and accommodating. The shower has good pressure. The shower hose is too high, good for tall people. However, the parking area is terrible. Overall, it is great!

Excellent location right opposite botanical gardens and a short walk from many if the hotspots. Bathroom could have been a bit cleaner (hair in shower), and service at front desk could have been friendlier. Gym is quite small, with more than 3-4 people in there you’d struggle.

The team at the front desk were amazing and truly the only highlight of my stay—they were helpful and accommodating throughout. Unfortunately, both rooms I was placed in had significant mould issues. The first room had visible mould throughout the unit, and while the second room was slightly better, it still smelled strongly of mould and had noticeable mould spots. As this is not a budget hotel, I expected better care and maintenance to ensure the rooms were up to standard. The mould not only made my stay uncomfortable, as I was continually breathing it in, but it also made me hesitant to use the kitchen facilities, with items like the cutting board visibly affected by mould. Overall, I feel like I wasted my money as the mould issues made the stay far from worth the price I paid. It’s disappointing as the front desk staff did their best, but the condition of the rooms fell far short of expectations.

We had a few problems with swipe cards, which didn't end up resolved, lots of apologies but no offer of compensation (to access our room we had to get the staff to swipe us up to our level then swipe into our room) otherwise it was a lovely stay, beds are super comfy

Holiday Inn Express Brisbane offers a convenient location near the city centre, ideal for business and leisure travelers looking to explore Brisbane. The rooms are clean, comfortable, and well-equipped with essentials, providing a good night's sleep. However, the room service quality is disappointing, with slow response times and a lack of attention to detail. The included breakfast is a plus, and the staff at the front desk are friendly and helpful, but the room service experience detracts from the overall stay. For those who prioritize location and convenience over dining quality, it remains a decent value option in Brisbane.

Very nice stay!!! The hotel is super convenient which is close to everything, a large supermarket cross the road and large shopping mall, close to Queen Street. And the room is clean and large, totally enough to open two large luggages. I booked for studio room, which including microwave and dining table, plates etc, very friendly for the stay. Overall I would recommend to stay in this hotel in Brisbane!!

Parking was difficult to find, as it is located at The Star. Had to validate the ticket at the concierge every time we re-entered/exited the car park. It was paid parking. Otherwise, it was perfect for our needs.

Booked a one bedroom ocean spa apartment for 6 nights in Mid Oct 2024. Stayed on 38 floor. First impression when entering that apartment was ”great view”. Apartment is spacious and very clean, kitchen facility has stocked with many pot & pan and utensils, can make regular meals with no issue. Also has washer & dryer too. There is a jacuzzi bathtub in the bathroom that is a bonus! We brought food from Coles supermarket (walking distance from Q1) and made breakfast and dinner. To get to Q1 resort from Gold Coast airtport, We brought a public transport card ”GO” from shop in airport arrival hall, took the airport bus #777 from airport (30 minutes ride) to Broadbeach, transfer to the local tram, get off at Surfers Paradise stop. Q1 resort is right across the street. The whole ride is last than 45 minutes, cost only 50 cents AUD., great deal!! BTW, all bus & tram ride within Gold Coast area is 50 cents. So get a GO card. Just make sure you tap on and off with each ride.

The room was quite refreshing from the summer heat. It was clean and the amenities were great. Even the location was perfect for anyone trying to catch a flight from Gold Coast.

Had an upgrade from an Executive Suite to Family Suite giving more room space with views of the beach and daily room services kept our Suite fresh and clean. The Breakfast menu was always our go to and got us ready for our busy day. Thank you Novotel Surfers Paradise for always making our stay feeling like home.

It is a conveniently located and comfortable accommodation. The quality of the breakfast buffet was excellent, and it was very cozy and ideal for staying with family.

This hotel offers good value and is conveniently located near Cavill Avenue, the heart of Surfers Paradise. While the room felt a bit dated, it was still clean and comfortable. The staff were friendly, and the balcony with a lovely river view was a nice bonus.

Perfect stay if you include entry to the theme parks. You can visit on check in and check-out day, which means up to two parks you can attend. Staff are always welcoming. Drinks are reasonably priced at the poolside bar.

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

Travelled for business on this occasion. Myself and family have stayed at this property many times. The location is really convenient, its a proper functioning hotel. Check in was really easy and fast. Scored a good room upgrade as well. The rooms are spacious and clean, the service was good . So I would recommend this hotel.

The hotel staff was super nice and friendly and helpful. We sleep here because participating in Goldcoast Marathon even if a bit far from the venue. But the staff was super helping when we have a hard time to find an uber to the starting line of the race like super early in the morning. Beside that, the cleanliness; the breakfast is all superb! Would love staying here if I’m back to Goldcoast

Booked a one bedroom ocean spa apartment for 6 nights in Mid Oct 2024. Stayed on 38 floor. First impression when entering that apartment was ”great view”. Apartment is spacious and very clean, kitchen facility has stocked with many pot & pan and utensils, can make regular meals with no issue. Also has washer & dryer too. There is a jacuzzi bathtub in the bathroom that is a bonus! We brought food from Coles supermarket (walking distance from Q1) and made breakfast and dinner. To get to Q1 resort from Gold Coast airtport, We brought a public transport card ”GO” from shop in airport arrival hall, took the airport bus #777 from airport (30 minutes ride) to Broadbeach, transfer to the local tram, get off at Surfers Paradise stop. Q1 resort is right across the street. The whole ride is last than 45 minutes, cost only 50 cents AUD., great deal!! BTW, all bus & tram ride within Gold Coast area is 50 cents. So get a GO card. Just make sure you tap on and off with each ride.

Had an upgrade from an Executive Suite to Family Suite giving more room space with views of the beach and daily room services kept our Suite fresh and clean. The Breakfast menu was always our go to and got us ready for our busy day. Thank you Novotel Surfers Paradise for always making our stay feeling like home.

It is a conveniently located and comfortable accommodation. The quality of the breakfast buffet was excellent, and it was very cozy and ideal for staying with family.

This hotel offers good value and is conveniently located near Cavill Avenue, the heart of Surfers Paradise. While the room felt a bit dated, it was still clean and comfortable. The staff were friendly, and the balcony with a lovely river view was a nice bonus.

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

Travelled for business on this occasion. Myself and family have stayed at this property many times. The location is really convenient, its a proper functioning hotel. Check in was really easy and fast. Scored a good room upgrade as well. The rooms are spacious and clean, the service was good . So I would recommend this hotel.

Location is near to surfer paradise north tram station. Nice ocean view. 1 aircon was leaking, the other aircon had noises. Housekeeping didn't turn up, we stayed for 7 nights. Dish washing detergent and sponge were not provided, we are unable to wash utensils at the kitchen. The dishwasher does not get the utensils clean...

Amazing views! Staff were very helpful. Great location, so easy to get around. They moved us to a bigger room when we needed to add an extra bed. Definitely staying here again when I’m back in Surfer’s Paradise.

Facilties and amenities are amazing for kids. Check in and out can be done online to speed things up. Layout of tha facility provides easy access around the resort

Its a very old hotel, room was quite clean inside however in much need of a renovation as so much was old, slightly broken and outdated. The outside area (bbq and pool) was incredibly dirty and neglected. Tiles all cracked inside the “small pool” which im sure was supposed to be a spa that doesnt work and everything was mouldy and unkept. The location is good if you want to be near caville ave. Paying and extra $15 per night for parking isnt reasonable on top of the booking cost. This is maybe a 3 out of 10 Kids liked the water slide which was the only redeeming quality.